ir4570 E602-0002

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  • anderson
    Technician
    • May 2009
    • 19

    #1

    [Error Code] ir4570 E602-0002

    Hello everyone.
    I'm having problems installing the firmware on my hdd and Ir4570 (E602-0002), I'm using the following versions: sst v.3.22E, firmware 37.01, hdd toshiba MK2023GAS - Hitachi HTS541020G9AT00.
    Can anyone help me?
  • charm5496
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2008
    • 2387

    #2
    Re: ir4570 E602-0002

    did you format those HDD's before writing to them? Also are you doing a full overwrite on the firmware you are installing?
    Accidents don't just happen. They must be carelessly planned.

    Comment

    • anderson
      Technician
      • May 2009
      • 19

      #3
      Re: ir4570 E602-0002

      I am formatting the hdd

      Comment

      • charm5496
        Service Manager

        Site Contributor
        1,000+ Posts
        • Apr 2008
        • 2387

        #4
        Re: ir4570 E602-0002

        in which manner? It has to be done through the SST or the firmware will not write correctly. The SST creates specific partitions for each model.
        Accidents don't just happen. They must be carelessly planned.

        Comment

        • Peter Sim
          Trusted Tech

          250+ Posts
          • Sep 2008
          • 445

          #5
          Re: ir4570 E602-0002

          You cannot use sst v322 ,you must use high version sst for iR2270 to iR4570


          Originally posted by anderson
          Hello everyone.
          I'm having problems installing the firmware on my hdd and Ir4570 (E602-0002), I'm using the following versions: sst v.3.22E, firmware 37.01, hdd toshiba MK2023GAS - Hitachi HTS541020G9AT00.
          Can anyone help me?

          Comment

          • charm5496
            Service Manager

            Site Contributor
            1,000+ Posts
            • Apr 2008
            • 2387

            #6
            Re: ir4570 E602-0002

            Originally posted by Peter Sim
            You cannot use sst v322 ,you must use high version sst for iR2270 to iR4570

            you can use 3.22 for the 4570 series. why do you think you need a higher version of SST for this model?
            Accidents don't just happen. They must be carelessly planned.

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083

              #7
              Re: ir4570 E602-0002

              Originally posted by anderson
              I am formatting the hdd

              imageRUNNER 4570 / 3570 / 2870 / 2270


              If a new HDD is installed with a Boot Rom version lower than v6.36,
              the system software cannot be installed, and the Boot Rom cannot be upgraded.



              do u know what version you Boot rom was before your e602 ????


              You will need a Copier Boot Rom v6.36 or higher to format and install the System Software to the new HDD. The original Boot Rom [C or N] now can be upgraded, after flashing the System Software. Be sure the Boot Rom is model specific.
              --Bring the original Boot Rom that is lower than v6.36 to a known working machine and flash it to v6.36 or higher. Install the Boot Rom back into the original machine, format and install the System software.
              Last edited by teckat; 07-06-2011, 04:26 PM.
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • Peter Sim
                Trusted Tech

                250+ Posts
                • Sep 2008
                • 445

                #8
                Re: ir4570 E602-0002

                Like Mr teckat say ,the system software will not appear in the sst,when you register with the v322.
                Originally posted by charm5496
                you can use 3.22 for the 4570 series. why do you think you need a higher version of SST for this model?

                Comment

                • Dedy.P
                  Technician
                  • Dec 2009
                  • 67

                  #9
                  Re: ir4570 E602-0002

                  Originally posted by anderson
                  Hello everyone.
                  I'm having problems installing the firmware on my hdd and Ir4570 (E602-0002), I'm using the following versions: sst v.3.22E, firmware 37.01, hdd toshiba MK2023GAS - Hitachi HTS541020G9AT00.
                  Can anyone help me?
                  i agree what Mr teckat said, you need a Boot Rom version higher than v6.36, the error code become (E602-0001),
                  now you can install your hdd.

                  Comment

                  • charm5496
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Apr 2008
                    • 2387

                    #10
                    Re: ir4570 E602-0002

                    Originally posted by Peter Sim
                    Like Mr teckat say ,the system software will not appear in the sst,when you register with the v322.
                    I disagree...I run 3.22 on a backup laptop for older machines and it shows the 4570 series...also installs the firmware on that series just fine. In fact 3.22 was released with firmware for the 4570 series machine back in 2006.
                    Accidents don't just happen. They must be carelessly planned.

                    Comment

                    • Peter Sim
                      Trusted Tech

                      250+ Posts
                      • Sep 2008
                      • 445

                      #11
                      Re: ir4570 E602-0002

                      Originally posted by charm5496
                      I disagree...I run 3.22 on a backup laptop for older machines and it shows the 4570 series...also installs the firmware on that series just fine. In fact 3.22 was released with firmware for the 4570 series machine back in 2006.
                      Everything look ok(rui,language,bootrom,etc) except the system file are missing.

                      Comment

                      • teckat
                        Field Supervisor

                        Site Contributor
                        10,000+ Posts
                        • Jan 2010
                        • 16083

                        #12
                        Re: ir4570 E602-0002

                        what system file ???????

                        System Software v37.01 for the imageRUNNER 2270/2870/3570/4570 Copiers

                        Service Support Tool v3.21Ee (or later) is REQUIRED
                        for upgrading the imageRUNNER 2270/2870/3570/4570

                        and the imageRUNNER 2230/2830/3530 HDD Model. Service Support Tool v3.11Ed (or later) is REQUIRED
                        for upgrading the imageRUNNER 2230/2830/3530 ROM Model. Canon USA, Inc. recommends using the latest version, currently v3.22Ef.

                        See tech pub>>>>>>TP06.pdf
                        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                        Comment

                        • westsoo

                          #13
                          Re: ir4570 E602-0002

                          hi guys!anyone have ir4570 firmware and sst can send to me .and my email is soo6567@yahoo.com

                          Comment

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