[Misc] Canon GP 335 Fiery problem

[empiru]

Hi!

First of all, let me just say, I admit the fact that I don't like Canon copiers at all. It's nothing personal with you, guys, I respect you and I couldn't be a Canon Tech in a million years - this machines are just too complicated to service, in my opinion - I only deal with Konica Minolta and I love it. I hope my opinion won't offend anyone, but if it does, I am terribly sorry!

With that being said, I really need your help on this one: we service a Canon GP 335 with Fiery and the problem is, the Fiery isn't booting up anymore; after ~5 minutes after the machine is turned on, it displays the e677 code; the Fiery won't pass the "System booting, please wait..." message, or just "Please wait...". I have already spoken to a few canon techs in my country and they gave me 2 files (OCE31332.um and OCE31332.ps..) and the following instructions:

I should install the Appollo 1200 printer on LPT1 - did that.
I should connect a laptop/computer to the Fiery through a parallel cable - did that too.
In command prompt, copy those files (first, the "...um" file) to LPT1, in binary mode - did that too - these steps I follow to reinstall some operating systems on some Minolta's, so I am familiar with them.
Of course, before I copy the files, I enter the Config Mode on the machine, Installation, the Parallel Port flushes, I hit ok for copying the files, the message "installation in progress..." comes uo for about 5 seconds, and then "Installation failed. Timed out (4)".
First, I thought it could be a problem of my synchronization between the parallel port flushing and copying the files, but I have tried it in many ways for 2 hours, while the customer was staring at me, wondering "does this guy have a clue?".
I even tried to change the cable, it didn't work.

Have you ever experienced something like that? And do you think I have the right files to copy? Are OCE 3133 and Canon GP335 having the same Fiery, with the same operating system?
Thanks a lot, and sorry for the long post!

[empiru]

Re: Canon GP 335 Fiery problem

I agree with you, Canon.Tech, I just don't know them, perhaps that's why they seem so complicated to me; at the end of the day, in my opinion, almost all copiers are the same, with few differencies, and if you work hard enough, you get to fix most of them.

Your idea of making the machine work just as a copier is good, I thought about it too, but that would be my last choice, since the customer wants to print too... or maybe I get him to buy a Minolta model and that's it.. anyway, thanks for your support!

[teckat]

Re: Canon GP 335 Fiery problem

Customers will hang on to oldest piece of crap until the printer is completely dead/we used to have customers with CLC300/CLC500/CLC700-800 that expected contracts/
we told them "NO WAY" - u want service on these -cost is 275.00 per hour with no guarantee/ no & money back

time for a new Printer/ Canon is #1 in digital printers

[KenB]

Re: Canon GP 335 Fiery problem

This actually IS a Fiery controller, it's just not obvious (assuming it's the same as an imageRUNNER 330, anyway...)

Also, Oce files are absolutely NOT interchangeable. (I know, Canon bought Oce, but that happened in THIS millennium.)

I totally agree with Teckat and CanonTech though; this machine is far too old to be worth investing any time and / or money in.

[spectraindo]

Re: Canon GP 335 Fiery problem

You must use CANON PDL DOWNLOADER and the appropriate files to download.
There are 2 versions of printer boards; H1/K1 and P1/R1 which one you have ?

[gensys]

Re: Canon GP 335 Fiery problem

>>>>>First of all, let me just say, I admit the fact that I don't like Canon copiers at all. It's nothing personal with you, guys, I respect you and I couldn't be a Canon Tech in a million years - this machines are just too complicated to service, in my opinion - I only deal with Konica Minolta and I love it. I hope my opinion won't offend anyone, but if it does, I am terribly sorry!<<<<<




You generally think >>>>> when speak ????????


Since Ubix finishing KonikaMinolta Bizhub Pro>>>> saw, worked and repaired

Canon > Without the problem World Brand

[empiru]

Re: Canon GP 335 Fiery problem

@gensys - I didn't want this to be a discussion about what copiers are the best, Konica Minolta or Canon. I just needed help in solving a problem, which is why this forum exists, I guess. Just the fact that I'm being sincere in my personal opinion about Canon shouldn't make you wonder if I think or not. I apologized in advance, because I THOUGHT some of you will be offended.

AGAIN, I AM SORRY!

[empiru]

Re: Canon GP 335 Fiery problem

@spectraindo Thank you! This is what I needed. I have PDL DOWNLOADER and I also have the file H1K1_v21.um . Please tell me if I'm right in the following: I connect the laptop through a parallel cable to the copier, enter the config mode, installation and after that, I load the file to PDL DOWNLOADER, download it and that's it?

Thank you, again!

[spectraindo]

Re: Canon GP 335 Fiery problem

Please read this PDF file

[empiru]

Re: Canon GP 335 Fiery problem

Thanks, spectraindo! I'll follow the procedure and let you know how it turned out.

[empiru]

Re: Canon GP 335 Fiery problem

Problem solved, spectraiondo, you're the man, but I thank you all for all the information. Thread oficially closed.

[spectraindo]

Re: Canon GP 335 Fiery problem

Your welcome.
Spectraindo.