[Error Code] IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

[Guest]

Error E000002-0000.

Attempted to reset through service mode, but nothing comes up. I have tried (AdvFunction 28) + (AdvFunction) with no success.

Any thoughts?

[teckat]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

Error E000002-0000.

Attempted to reset through service mode, but nothing comes up. I have tried (AdvFunction 28) + (AdvFunction) with no success.

Any thoughts?

Check the front door switch for proper operation.
a defective SW3 can cause an E002 error code.The part number for the switch is WC8-5178-000.


Do you have the updated Switching Regulator ( power supply)?
01=OLD-------02 NEW
PS.JPG
Switching Regulator PCB is FH3-2613-020
SEE PDF>>E002_TP03.pdf

[Kickmyprinter]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

Opening and closing the front door causes a small reaction by the copier of motors running and such. So from that alone I am guessing the switch is ok, though that may be incorrect.

Power supply is an -000 style.

Regardless, I cannot get into service mode. Can you think of some way to be sure the control panel buttons actually work?

I have no problem replacing the bad parts, I just need to be sure the copier can work after I install them.

Thanks for your help.

[teckat]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

Opening and closing the front door causes a small reaction by the copier of motors running and such. So from that alone I am guessing the switch is ok, though that may be incorrect.

Power supply is an -000 style.

Regardless, I cannot get into service mode. Can you think of some way to be sure the control panel buttons actually work?

I have no problem replacing the bad parts, I just need to be sure the copier can work after I install them.

Thanks for your help.

u should here a slight click when a button/key is depressed
u may have a stuck key/or a broken peg on underside of such button

try this/ power off/ open front door/keep open> power on & try to get in service mode

[Hopper]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

Error E000002-0000.

Attempted to reset through service mode, but nothing comes up. I have tried (AdvFunction 28) + (AdvFunction) with no success.

Any thoughts?

iT SHOULD BE THREE ACTIONS:

1) Additional functions
2) Make a Peace sign and hit 2 and 8 at same time
3) Additional functions

If this fails hit the yellow reset key twice and start over.

[Kickmyprinter]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

iT SHOULD BE THREE ACTIONS:

1) Additional functions
2) Make a Peace sign and hit 2 and 8 at same time
3) Additional functions

If this fails hit the yellow reset key twice and start over.

I appreciate the clarification. I have been told a hundred different versions of that with 'Additional Function' being pressed vs. just the asterisks. So that clarifies it up. The only other question in that regard I have is the duration for holding 2 & 8? I tried everything from 1 second to 30 seconds with no success.

Either way, that still gives no reaction. I pressed every button with the machine off to try and find an obvious stuck or goofy button with no success.

I have tried to get into service mode with the front door open. I even tried with the door open and alternating between closing each of the 2 front door switches individually. No success. Should it still be able to enter service mode with the front door open?

If it should I'm at square one. If it shouldn't I would lean towards a control panel issue vs. front door switch. Though the power supply seems to need replacement regardless.

Thanks for all of your help.

[Northwestservice]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

with copier on and in copy mode, can you enter 2 copies and can you enter 8 copies. in same copy mode can access additional function mode by depressing that key? if so keyboard is okay

[Hopper]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

Yes, it is common to get the "star" wrong.

It is:

star 2and8 star

The key pad 1-9 star is not the one. It is the star described as Additional Functions.

There is no duration for the 2and8 to be held down. Only that they be hit together. When hit right there is no beep because you hit both at the same tine.

To test your key board hit each individual key while not attempting to go into service mode. You should see the two and eight change the quantity of copies and the star key may beep.

[Kickmyprinter]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

Yes, it is common to get the "star" wrong.

It is:

star 2and8 star

The key pad 1-9 star is not the one. It is the star described as Additional Functions.

There is no duration for the 2and8 to be held down. Only that they be hit together. When hit right there is no beep because you hit both at the same tine.

To test your key board hit each individual key while not attempting to go into service mode. You should see the two and eight change the quantity of copies and the star key may beep.

I understand what you are saying, however the machine comes up with the E000002-0000 error right away after power cycling. The point of entering service mode was to clear the error and work on diagnosing. So I am unable to test the control panel with anything other than hearing the typical click these buttons make.

You do raise an interesting point about the beep. When the machine fires up and the error is given a few beeps go off. However, when any button is pressed the machine does not beep. My assumption was that they had the button beep turned off, I cannot verify that until I get this resolved. Are the buttons supposed to beep and can that function be turned off? If it can't I definitely have a bum control panel.

Thanks!

[Hopper]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

I understand what you are saying, however the machine comes up with the E000002-0000 error right away after power cycling. The point of entering service mode was to clear the error and work on diagnosing. So I am unable to test the control panel with anything other than hearing the typical click these buttons make.

You do raise an interesting point about the beep. When the machine fires up and the error is given a few beeps go off. However, when any button is pressed the machine does not beep. My assumption was that they had the button beep turned off, I cannot verify that until I get this resolved. Are the buttons supposed to beep and can that function be turned off? If it can't I definitely have a bum control panel.

Thanks!

You should be able to get into service mode while in that E-002 state. Bum keypanel.

[teckat]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

I understand what you are saying, however the machine comes up with the E000002-0000 error right away after power cycling. The point of entering service mode was to clear the error and work on diagnosing. So I am unable to test the control panel with anything other than hearing the typical click these buttons make.

You do raise an interesting point about the beep. When the machine fires up and the error is given a few beeps go off. However, when any button is pressed the machine does not beep. My assumption was that they had the button beep turned off, I cannot verify that until I get this resolved. Are the buttons supposed to beep and can that function be turned off? If it can't I definitely have a bum control panel.

Thanks!

Check the start key and make sure it is not stuck.

did u pull out the Fix Unit to inspect it ????

E002
The main thermistor (TH1) has poor contact or an open circuit. The thermal switch has an open circuit (TP1). The fixing heater has an open circuit. The AC driver PCB is faulty. The DC controller PCB is faulty.
The door switch is faulty.WC8-5178-000

[Kickmyprinter]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

did u pull out the Fix Unit to inspect it ????

Yes, it does need to be replaced. Basically due to the rollers, they're pretty beat up. The heaters test fine. I do have one on order. But in the mean time I need to get the customer going, at least temporarily.

[Kickmyprinter]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

I may have missed this answer. Should I be able to enter service mode with the front door open? Presuming a bad front door switch would that prevent entering service mode?

I appreciate the help.

[teckat]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

I may have missed this answer. Should I be able to enter service mode with the front door open? Presuming a bad front door switch would that prevent entering service mode?

I appreciate the help.

you should be able to get in service mode with front door open/

see if START KEY IS STUCK/
don't listen for noise when pressed/ u should hear a slight click on all keys when pressed

iR3200 CONTROL PANEL.JPGService Mode .JPG

CLICK ON PIC TO OPEN/ THESE OLDER iR' PANELS ARE ALL SIMILAR

[Kickmyprinter]

Re: IR2800 with error. Unable to get in Service Mode-- Control Panel failure?

Well the good news is that the customer is up and running. The bad news is I was unable to get them there. Another employee there ended up calling in another company last night that deals with Canon's routinely. 1 fuser later they are running. Though I presume that will be temporary at best.

When I called the customer this morning they stated the part needs to be replaced every 3-4 months. Ouch!

I'll just assume a button was stuck instead of assuming I am unable to push them.

Thanks for all of your help.