AS400 w/ Canon Advance Color and "low Toner message"

[Guest]

Have had this issue before & now having it again with the new Canon Color Advance machines. When the machine indicates something like a "low toner" issue, the customers' AS400 stops printing to it. Until you remedy the problem (change toner early) the AS400 will just keep giving an error. I believe it's an SNMP problem, but I have very little knowledge of AS400. Any ideas of what can be set at the machine or at the AS400 would be very helpful.

Also - these copiers are directly connected to the copiers w/ PCL print kits - no external box or software, not printing IPDS.

Thanks!!

[teckat]

Re: AS400 w/ Canon Advance Color and "low Toner message"

Have had this issue before & now having it again with the new Canon Color Advance machines. When the machine indicates something like a "low toner" issue, the customers' AS400 stops printing to it. Until you remedy the problem (change toner early) the AS400 will just keep giving an error. I believe it's an SNMP problem, but I have very little knowledge of AS400. Any ideas of what can be set at the machine or at the AS400 would be very helpful.

Also - these copiers are directly connected to the copiers w/ PCL print kits - no external box or software, not printing IPDS.

Thanks!!

COPIER>OPTION>DSPLY-SW]
in Level.1
To set whether to display the toner alarm message.
Adj/set/operate method
1)■Enter the setting value,and then press OK key.
2)■Turn OFF/ON the main power switch.
Display/adj/set range =0 to 1
0:■OFF,1:■ON
Default■value = 0 (other than USA),1 (USA)
Related service mode COPIER>OPTION>DSPLY SW>T-LW-LVL


COPIER>OPTION>DSPLY-SW
T-LW-LVL Dis timing of toner level warning mssg

in Level.2
To set the warning message display timing(indicate the remaining toner in Toner Container using“%”).
When the residual toner level becomes lower than the threshold,a warning message of “Toner is low.Replacement not yet needed.” is displayed on the Control Panel.
When the value is incremented by 1,the threshold is increased by 1%. As the bigger value is set,the message timing to be displayed becomes earlier.
Use case -Upon user’s request
-At the timing that the service engineer visits to the customer,etc.
Adj/set/operate method
1)Enter the setting value,and then press OK key.
2)Turn OFF/ON the main power switch.
Display/adj/set range = 5 to 100
Unit = 1%
Default value - Europe:5,Other than Europe:10
for Japan only: 20)
Related service mode COPIER> OPTION> DSPLY-SW>■TNR-WARN