Cannot Print From USB stick on IRA C9000 and 8000

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  • seniortech
    Trusted Tech

    100+ Posts
    • Dec 2007
    • 180
    #1

    Cannot Print From USB stick on IRA C9000 and 8000

    I have just installed 2 new Imagerunners 8000(B&W) & 9000 (colour) and my customer wants to be able to print from USB stick on both machines. I have made sure that USB is set to on in settings. the machine recognises the USB stick it just cannot see any of the files that are on the stick. it goes without saying that if the machine cannot see the files you cannot select to print them. I have tried 3 different types of USB stickl I know I am probably missing something really obvious here. Please can someone point me in the right direction, the service manual is very poor in this respect.

    Thanks
    Tags: 8000, c9075, colour, customer, manual, print, respect, service, service manual, set, settings
    • mrfixit51
      Lead Service Technician

      1,000+ Posts
      • Oct 2008
      • 1975
      #2
      Re: Cannot Print From USB stick on IRA C9000 and 8000

      What type of files are on the sticks? I believe jpegs print on all of them, but PDF's may need a license on the copier to be able to print them...
      "Once a King, always a King, but once a Knight is enough!"

        Comment

        • seniortech
          Trusted Tech

          100+ Posts
          • Dec 2007
          • 180
          #3
          Re: Cannot Print From USB stick on IRA C9000 and 8000

          I tried some jpegs, Tiffs and PDFs. no luck with any of them :-(

            Comment

            • mrfixit51
              Lead Service Technician

              1,000+ Posts
              • Oct 2008
              • 1975
              #4
              Re: Cannot Print From USB stick on IRA C9000 and 8000

              To tell you the truth, I know how to fix the bus, but don't need to know how to drive the bus, so to speak. We have a gal that sets up all the features on our copiers, and I imagine there is a setting in there somewhere that is being overlooked, but I can't really say what that might be. There are people here who know almost everything about them, and one will more than likely appear here soon...
              "Once a King, always a King, but once a Knight is enough!"

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083
                  #5
                  Re: Cannot Print From USB stick on IRA C9000 and 8000

                  Originally posted by seniortech
                  I have just installed 2 new Imagerunners 8000(B&W) & 9000 (colour) and my customer wants to be able to print from USB stick on both machines. I have made sure that USB is set to on in settings. the machine recognises the USB stick it just cannot see any of the files that are on the stick. it goes without saying that if the machine cannot see the files you cannot select to print them. I have tried 3 different types of USB stickl I know I am probably missing something really obvious here. Please can someone point me in the right direction, the service manual is very poor in this respect.

                  Thanks

                  imageRUNNER ADVANCE C5051 / C5045 / C5035 / C5030 / C9075 PRO / C9065 PRO / C7065 / C7055

                  Is this setting ON
                  Settings/Registration > Function Settings > Store/Access Files > Memory Media Settings and turn on Use Scan function and Use Print Function.
                  After making changes reboot the IR


                  Specification for printing files from a USB stick at one time is 6 files each with a maximum size of 2GB.

                  USB memory media with security features (password protection etc.) are not supported.


                  • Memory media used with an extension cable is not supported.

                  • Memory media used via a USB hub is not supported.

                  • Memory media that does meet the USB specification is not supported.

                  • Some memory media cannot be used.

                  • When using memory media, the machine may not enter the Sleep mode completely. Weekly Timer settings are also disabled.



                  JPEG and TIFF files can be printed out of the box. However, PDF files will need either the Direct Print Kit or the PS kit to be printed from the USB drive.
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • seniortech
                      Trusted Tech

                      100+ Posts
                      • Dec 2007
                      • 180
                      #6
                      Re: Cannot Print From USB stick on IRA C9000 and 8000

                      Thanks Teckat, I will check these settings

                        Comment

                        • charm5496
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Apr 2008
                          • 2387
                          #7
                          Re: Cannot Print From USB stick on IRA C9000 and 8000

                          Originally posted by seniortech
                          I have just installed 2 new Imagerunners 8000(B&W) & 9000 (colour) and my customer wants to be able to print from USB stick on both machines. I have made sure that USB is set to on in settings. the machine recognises the USB stick it just cannot see any of the files that are on the stick. it goes without saying that if the machine cannot see the files you cannot select to print them. I have tried 3 different types of USB stickl I know I am probably missing something really obvious here. Please can someone point me in the right direction, the service manual is very poor in this respect.

                          Thanks
                          settings/registration>prefrences>display settings>turn memory media to ON
                          restart the device

                          The machine will recognize PDF's, JPEG's, TIFF's out of the box and depending on what print options you have will be able to print the JPEG's. If you have an imagepass on either of the device's you will need the direct print kit in order to print anything from the USB port.
                          You are using the USB port on the side of the control panel as well???
                          Accidents don't just happen. They must be carelessly planned.

                            Comment

                            • aidil rashidi
                              Technician
                              • Jun 2008
                              • 33
                              #8
                              Re: Cannot Print From USB stick on IRA C9000 and 8000

                              Hi...try checking the display setting of memory media is ON or OFF.
                              REG/SETTING > PREFERENCES>DISPLAY SETTING > STORE LOCATION DISPLAY SETTING

                              I face this same problem, machine can detect my thumbdrive but there is no memory media icon in the advance box menu.

                              Best of luck

                                Comment

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