4570 Finisher Q3, top tray wont cycle up

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  • euro scott
    Trusted Tech

    100+ Posts
    • Apr 2008
    • 127
    #1

    4570 Finisher Q3, top tray wont cycle up

    Help, my Canon tech is on vacation so im running calls and have this finisher that still operates but the top tray doesnt cycle up, when you manually lift it goes down but doesnt care for up, went to dip switches on control board and neither tray will cycle.. Any suggestions?
    Thanks
    Scott
    Tags: 4570, canon, control, finisher, lift, running, tech, top, tray, vacation
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: 4570 Finisher Q3, top tray wont cycle up

      Originally posted by euro scott
      Help, my Canon tech is on vacation so im running calls and have this finisher that still operates but the top tray doesnt cycle up, when you manually lift it goes down but doesnt care for up, went to dip switches on control board and neither tray will cycle.. Any suggestions?
      Thanks
      Scott
      Check if the flag for PI41 (Tray 1 Paper Surface Sensor) is stuck. Remove the cover around the flag, check if the flag moves freely. Refit the cover & check if flag moves freely -
      Picture.jpg
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • charm5496
          Service Manager

          Site Contributor
          1,000+ Posts
          • Apr 2008
          • 2387
          #3
          Re: 4570 Finisher Q3, top tray wont cycle up

          I'm with Teckat on this one. Most of the time those flags get stuck or break off causing the issue.
          Accidents don't just happen. They must be carelessly planned.

            Comment

            • mrfixit51
              Lead Service Technician

              1,000+ Posts
              • Oct 2008
              • 1975
              #4
              Re: 4570 Finisher Q3, top tray wont cycle up

              I can't recall if this model can go into Limited Functions mode or not, might be something to at least check. Additional Functions, then the tab in upper left of display, (either Copy or Common, can never remember which is which till I am stand in front of a copier ;-) ), scroll down till the last few pages and look for Limited Functions Mode, it should be OFF, if it is ON enter the mode, turn it off, and cycle power on the copier...
              "Once a King, always a King, but once a Knight is enough!"

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083
                  #5
                  Re: 4570 Finisher Q3, top tray wont cycle up

                  Originally posted by mrfixit51
                  I can't recall if this model can go into Limited Functions mode or not, might be something to at least check. Additional Functions, then the tab in upper left of display, (either Copy or Common, can never remember which is which till I am stand in front of a copier ;-) ), scroll down till the last few pages and look for Limited Functions Mode, it should be OFF, if it is ON enter the mode, turn it off, and cycle power on the copier...

                  imageRUNNER 2270 / 2870 / 3570 / 4570
                  "Finisher Cannot be Used" appears after the finisher experiences an error and the "Limit Functions" option is selected on the display. By selecting Limit Functions, the machine will operate properly except for the use of the Finisher. After the malfunction or error code with the finisher has been resolved, you must reset the "Limited Functions" option. To do this, go into Additional Functions>Common Settings>Limited Functions Mode and select "OFF".
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • euro scott
                      Trusted Tech

                      100+ Posts
                      • Apr 2008
                      • 127
                      #6
                      Re: 4570 Finisher Q3, top tray wont cycle up

                      Thanks Guys, it was the switch ! sounded like it had something wedged in it as it made a noise of something falling down when started inspecting it..
                      You Guy's Rock !!!

                        Comment

                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16083
                          #7
                          Re: 4570 Finisher Q3, top tray wont cycle up

                          Originally posted by euro scott
                          Thanks Guys, it was the switch ! sounded like it had something wedged in it as it made a noise of something falling down when started inspecting it..
                          You Guy's Rock !!!
                          ELVIS.jpgRock n' Roll yeah'
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

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