imageRUNNER 8105 ‐ Avoidable Service Calls
see PDF>>Avoidable imageRUNNER ADVANCE 8105 Service Calls Letter.pdf
Waste Toner Full message Waste
Toner Container not customer replaceable-
Tech should empty the container on every call and reset the counter. Adds five minutes to the call but eliminates a future service call plus travel.Observe local regulations when disposing of toner
Fixing Web Depleted
Error Code E005 Web is not customer replaceable-
Check web on every call
1. Replace web and reset counter when 25% or less remains to avoid an unnecessary return visit. Adds ten minutes and $4.00 additional parts cost to the call.
2. Add web to trunk stock
Error Code E677, Error Code E315, Connectivity problems, Command Workstation cannot log in, will not print, machine displays "printing", machine locked up,imagepass is locked up, message "check power and cable"
Requires rebooting to clear; High probability cause of a recall, Sometimes No Trouble Found (NTF)-
On every call:
1. Tech should print to the imageRUNNER ADVANCE from a DPW before leaving the site
2. When calling customer with ETA, ask them to reboot the imageRUNNER ADVANCE and also the
imagePASS; this may resolve the situation
GBC 3‐Hole Punch Die
Die may not fully slide "home" when installed. Could be defective from GBC
On next call, install 3 hole punch die to confirm it is operational. Contact Canon Regional Account Relationship Representative for a replacement if it is defective
imageRUNNER 8105 ‐ Avoidable Service Calls
see pdf>
GBC Punch ‐ Flex Cable
Generates a call to return with part. Cable part number is FC3‐3778‐000.
Suggest tech carry one Adds $58.17 to the tech's inventory but will eliminate a return call
Streaks and Spots on output
Drive belt is frayed, broken, or out of place-
Check Drive belt condition, adjustment, TP11 261; "Measure to Minimize the Failure of the Drum
Cleaning Assembly Cogged Timing Belt". Adds ten minutes to a service call but eliminates recalls and
unnecessary calls
Streaks and Spots on output
Operator may not be setting the paper type correctly and poor fixing or other problems are occurring-
Confirm customer understands how to properly make paper settings in the device when they change papers
see PDF>>Avoidable imageRUNNER ADVANCE 8105 Service Calls Letter.pdf
Waste Toner Full message Waste
Toner Container not customer replaceable-
Tech should empty the container on every call and reset the counter. Adds five minutes to the call but eliminates a future service call plus travel.Observe local regulations when disposing of toner
Fixing Web Depleted
Error Code E005 Web is not customer replaceable-
Check web on every call
1. Replace web and reset counter when 25% or less remains to avoid an unnecessary return visit. Adds ten minutes and $4.00 additional parts cost to the call.
2. Add web to trunk stock
Error Code E677, Error Code E315, Connectivity problems, Command Workstation cannot log in, will not print, machine displays "printing", machine locked up,imagepass is locked up, message "check power and cable"
Requires rebooting to clear; High probability cause of a recall, Sometimes No Trouble Found (NTF)-
On every call:
1. Tech should print to the imageRUNNER ADVANCE from a DPW before leaving the site
2. When calling customer with ETA, ask them to reboot the imageRUNNER ADVANCE and also the
imagePASS; this may resolve the situation
GBC 3‐Hole Punch Die
Die may not fully slide "home" when installed. Could be defective from GBC
On next call, install 3 hole punch die to confirm it is operational. Contact Canon Regional Account Relationship Representative for a replacement if it is defective
imageRUNNER 8105 ‐ Avoidable Service Calls
see pdf>
GBC Punch ‐ Flex Cable
Generates a call to return with part. Cable part number is FC3‐3778‐000.
Suggest tech carry one Adds $58.17 to the tech's inventory but will eliminate a return call
Streaks and Spots on output
Drive belt is frayed, broken, or out of place-
Check Drive belt condition, adjustment, TP11 261; "Measure to Minimize the Failure of the Drum
Cleaning Assembly Cogged Timing Belt". Adds ten minutes to a service call but eliminates recalls and
unnecessary calls
Streaks and Spots on output
Operator may not be setting the paper type correctly and poor fixing or other problems are occurring-
Confirm customer understands how to properly make paper settings in the device when they change papers
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