Canon IR5020 & IR 6020i network troubles

[Desert Rat]

Here's the story.

In a law firm the secretaries are complaining that the machines do not automatically select the 14" paper all the time. They have to go
over to the machine and cancel the job, then go back to their computer and select 14" paper in the driver.
I showed them that all they had to do is press "ok" on the load paper screen and then it prints.
I asked her to print someething on 14" and the problem did not surface.
They are working on a case going to trial and they are all frantic, and witchy about these extra key strokes. And to make
it better they just say it shouldn't do that, DA, but we can't let the IT tech you recommend look at our network.
only the one from Hughs/Calihan.
And no you can not work on the machine we need it.
It miss stapled I think three staples and they placed an emergency call. I ran 3 sets of 50 pages with staples. The last set
I did a double staple. No problems. This only made it worse.
Oh and then she complained because when she put an oversize envelope on the glass it did not select the 14" paper. It
turns out that the scan lamp did not come on when the feeder is closed. No you can not work on it we need it. Again,
just a couple of more key strokes to get around the problem. Almost done.
And they also say that sometimes it takes a long time for it to start printing. They print in different formats when this happens
I went to the 6020i to verify the problems and it is printing a little lighter than the other and they are supposed to be exactly
the same. Most of the time they are, but not today.
Whew, thanks for letting me get that out.

Here's what I did: I printed out the settings for the adjustments and printer settings as far as what is found under
additional functions printer settings on both machines.
The setting for "APS/ADS" is on for all four paper supplies for the printer side. I'm not sure about the network
side of this machine and may have some of the settings incorrect.
Printer setting>paper feed> default is set to LTR.
Paper size override is off.
I max'ed out the AE & Density adjust to get the 6020i close to the 5020. I also adjusted the laser offset from 40 to 4.
I am not sure if that helped, but on the previous laser in this unit adjusting this helped cure an E061 code. the beam
was just barely shining on the laser housing. That laser has been replaced. Yeah it's a straw but it is all I could come
up with today.

The 6020i had an E602-0004 code that they did not call me about. I could not find a definition in the 5000/6000 manual.
I just noticed that the "Erase document after printing" is turned off. I would rather have this on as I know how confused
my laptop gets when I get less than 15% space left.

Anyway I am going to look through the operator network manual (if I have one) to see if I can find a clue.
If anyone else has a clue I would be happy to read it. (please someone have a clue)

Thanks for your time

DR

[CaptnRed]

Re: Canon IR5020 & IR 6020i network troubles

See if this will help with your E 602-004 code

Please reply with feedback

[Desert Rat]

Re: Canon IR5020 & IR 6020i network troubles

Thanks Captn Red,
I will give this a try. I have never had to use the SST. I heard there was a new version out. I believe
I have the last version installed but have never needed to use it.
I will read the network guide and the other files next week when I get some time.

Thanks

DR

[teckat]

Re: Canon IR5020 & IR 6020i network troubles

Check Store Paper Type in Additional Functions > Common Settings > Store Paper Type.
make sure all trays are set for plain paper

what print driver are they using/ what app is not selecting paper size

printing from a MAC or PC ?

ADS switching only functions if u have the same size paper in different trays
Also un-check Consider paper type.

[Desert Rat]

Re: Canon IR5020 & IR 6020i network troubles

Teckat,

Thank you for that information. I do know that I set one supply for colored paper. It shouldn't be
a big deal to use the by pass for the limited number of times they use that colored paper.
As fas as all the same size, no it's a law firm and they use both 11" & 14". So I should de-select
all the supplies, correct?
The app is adobe and it a PC system, XP probably something new. I will get this information
and let you know.
I will check the consider paper type setting on my next visit.

Thanks a ton

DR

[teckat]

Re: Canon IR5020 & IR 6020i network troubles

if u have the large Deck -your paper sources are five locations-

how many locations and where is/are 8x14 loaded

i don't believe what workers tell me at all, until I see it straight on-

or have them demonstrate the issue/ I then have them show me the print drivers set-up & and how they prepare a document for printing/

I make sure the PC's see the exact set-up of the printer/ and that it shows all paper options/

then I test what they complain about/
most of the time it's all bullshit at law firms/ u have temps working for lawyers under pressure/ secretaries under pressure/ they don't have a clue about printing

[Desert Rat]

Re: Canon IR5020 & IR 6020i network troubles

Teckat,
No large paper deck here. No temps either. All of this crew has been there for years.
On the 5020, 14" is in tray 3. In tray four is colored paper and the paper supply screen
shows this. I know I will have to change that and a couple of the settings for the printer
APS/ADS. I have them all on just cause I was not sure what it should have been.
They did demostrate this to me, the machine beeped and showed the paper supply
selection screen. All they had to do was press "OK" and the machine would print.
From what I could see of the files, the documents are 11" & 14".
On the 6020i, it is set the same way except for the colored paper. I believe tray 4 is
set for LTR or 11X17". I will double check tomorrow or Tuesday.
And yes they are stressed out, have been for a while

Thanks Teckat
I will get back to you.

DR

[teckat]

Re: Canon IR5020 & IR 6020i network troubles

good luck,

a good way to test is open MS WORD, create a 11x17 test .doc > save it>
close MS WORD> re-open MS WORD & the test .doc> send to print

do this test set-up using some of their other apps./
even create a 11x17 pdf file to test-

I had a few customers who were receiving overseas (saved as A3 pdf files in e-mails), when they would open them up to view , it looked like an 11x17 file > they then hit file print> not thinking to see how the original overseas sender saved the file> and assuming it was going to print to 11x17 paper tray>
the big surprisewas a message to add paper on printer panel>they opened 11x17 tray saw paper>went back to their desk-only to try and re-send the file again & again & again> until a little bird sent them a brain message

[Desert Rat]

Re: Canon IR5020 & IR 6020i network troubles


Good idea Teckat,
I wonder if they're gonna be to busy to help themselves? But that is something
that gets overlooked out here, the European paper sizes.
Life would be so much easier if everyone just did things our way. Like that's gonna happen.

DR

[Desert Rat]

Re: Canon IR5020 & IR 6020i network troubles


Todays emergency, it missed a couple of staples, then I'm told it made the sound like it was trying
to staple like 30 times. It stapled the 1st set and the last set but mis-stapled a few sets in between.
It put hole in them but no staples.
Naturally, 45 minutes later when I arrived I ran 10 sets of 5pgs with a double staple, perfectly.
She ran the same job and it ran perfectly.
I told her that when it runs out it would run a sheet of paper to the staple and actuate 13 times to feed
the staple up to the ram.
This is the unit that the document recognition does not work off the glass. The scanner home and copy board
sensor are working and the settings are correct.
The scanner does not move from the home position and upon power on, the lamp flashes several times.
Is this the inverter board? I think the book said the scan motor M3 is controlled by the reader controller.
I would have to look again. My brains are getting fry'd on this machine and it's late for me.

I seem to recall reading something about the lamp flashing after power on but can't remember.


DR

[teckat]

Re: Canon IR5020 & IR 6020i network troubles

Scanner will not move from Home Position.
scanning lamp will come on but the scanner will not come out of home position.
No error codes would appear in the display ???

Remove>Clean>re-Seat or Replace the 64MB memory stick on the Main Controller.
If replaced, the scanner should be able to move to the scan position when using either the glass or the DADF.

[Desert Rat]

Re: Canon IR5020 & IR 6020i network troubles

Memory stick? I will do this but it seems rather odd to me, that is did not give some kind of
code referring to memory.

I may have to take the Canon line up out of the machines I offer. I don't need this much
stress.

Thanks Superman

DR

[Desert Rat]

Re: Canon IR5020 & IR 6020i network troubles

Teckat,
The memory you refer to, is that the counter memory? That is what the search of the manual turned up for me. I was thinking
that there may be just a memory stick, like I would install into a computer.
Obviously I have not had to do much work in this area of the machine.

Thanks

DR

[teckat]

Re: Canon IR5020 & IR 6020i network troubles

Teckat,
The memory you refer to, is that the counter memory? That is what the search of the manual turned up for me. I was thinking
that there may be just a memory stick, like I would install into a computer.
Obviously I have not had to do much work in this area of the machine.

Thanks

DR

sorry for confusion, it's the reg.Memory / don't no why I put the work stick

[Desert Rat]

Re: Canon IR5020 & IR 6020i network troubles

Teckat,
That would be regular memory? I assume that would also be on the
DC Controller? I did a search of the PDF file I have and it cam up with a lot
of entries for memory. Mostly on the hard drive. But this sounds like it
would be like a regular memory stick, right?

DR