ImageRunner 7200 not printing or scanning

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  • mailderrick
    Trusted Tech

    100+ Posts
    • Mar 2010
    • 131
    #1

    ImageRunner 7200 not printing or scanning

    I was given the story from a customer (who uses me for most of all their other machines and was told if i get this going she will turn everything over to me):

    They used this machine (until it stopped working a few months back) for printing,scanning, and copying.
    At some point in time it stopped printing and scanning. She said that she can ping to it and she also deleted the drivers and re-set them up and still no printing. I want to try to tackle this but Canon is not my strong point. I am looking to fellow CopyTechNet friends for tips and tricks and any help is greatly appreciated!
    Derrick
    Last edited by mailderrick; 10-02-2011, 06:03 AM. Reason: corrections
    Tags: canon, copyi, copying, customer, drivers, printing, scan, scanning, set, time, user’s
    • TEC DOG
      Trusted Tech

      100+ Posts
      • Sep 2011
      • 113
      #2
      Re: ImageRunner 7200 not printing or scanning

      In this case i usually use my notebook and cross cable.

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083
          #3
          ; if normal, go step 6).
          If a fault is found in the connection of the network cable, correct the connection, and go to step 5) once again.
          6) Make the following selections in service mode: COPIER>TEST> NETWORK>PING.
          Enter the loop-back address* (127.0.0.1); press the OK key, and then press the Start key. suspect a fault in the TCP/IP setting of the machine. the TCP/IP setting may be assumed to be free of a fault.
          However, suspect a fault in the connection of the network interface board (NIC) or the NIC itself; go to step 7) to make a check.
          * The signal will be returned in front of the NIC, enabling a check on the TCP/IP setting of the machine.
          7) Make the following selections in service mode:, suspect a fault in the connection of the NIC or the NIC itself.
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

            Comment

            • mailderrick
              Trusted Tech

              100+ Posts
              • Mar 2010
              • 131
              #4
              Re: ImageRunner 7200 not printing or scanning

              Well, I am going to go up there and take a stab at it. She can ping it from the pc so my first thought is maybe the Ip was reissued? Also to enter service mode..is that * then hold @ and 8 at the same time..then *
              I don't quite remember anymore. I will see what i find out when i get there. Thank you!!!

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083
                  #5
                  Re: ImageRunner 7200 not printing or scanning

                  Originally posted by mailderrick
                  Well, I am going to go up there and take a stab at it. She can ping it from the pc so my first thought is maybe the Ip was reissued? Also to enter service mode..is that * then hold @ and 8 at the same time..then *
                  I don't quite remember anymore. I will see what i find out when i get there. Thank you!!!
                  click on picture

                  Service Mode .JPG
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

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