[Error Code] IR5050 error when trying to send scan to email

[mltor0806]

Good afternoon,

I am in need of help. I am working on a Canon IR5050 that up until monday of this week worked fine. Some changes were made somewhere and I am not sure what they are.

The network settings are correct as to what I can tell.

When I attempt to scan to email it does not process and I end up with different error codes. The majority are an NG #752, #801 and #995.

I am stuck and need your help.

Thank you,

Mitchell

[Herrmann]

Re: IR5050 error when trying to send scan to email

here are the explanations of the error codes, hope this helps you:

#752 [SMTP] Sending to e-mail server
Cause/ Remedy
-The SMTP server name or the IP is not correct.
-The server is down or not functioning.
-The network is down or the server is not reachable.
-The domain name or the from E-mail address is not
configured properly.
-The ISP (internet service provider) might be blocking port 25.
-The E-mail SMTP server might be using port other then 25.
-There might be too many hops to the E-mail SMTP server.
-Check the SMTP server name or IP address.
-Check the network status.
-Check that the server is up and running.
-Check that you have a valid DNS server IP address.
-Check that you have the proper email domain name, and
the from E-mail address is configured in your machine.
-Check that the SMTP server is operating properly.
-Check and verify that the customers ISP (internet service
provider) is not blocking the use of port 25 to other E-mail SMTP
server that might not be part of the ISP provider.
-Check , verify and confirm that the E-mail SMTP server that the
customer is trying to use is not requiring SMTP port to be other
then port 25, if so then configure the Canon machine with the
correct SMTPTXPN port number required by that E-mail SMTP
server that the customer is trying to use.
-From a command prompt (DOS screen) type: TRACERT <Email
server name or IP address> make note of how many hops it
takes to get to the E-mail server.
Notes:
Please use Microsoft Outlook Express (DO NOT USE OUTLOOK) to test, verify and confirm the correct requirements for the E-mail
server that the customer is trying to use to send E-mail. You can bring up Microsoft Outlook Express by clicking START > RUN then
type MSIMN and click OK. Then create an E-mail account using the information that was provided to you and try to send an email
from MS Outlook Express.


#801 [SMB] Sending to a shared folder
Cause/ Remedy
-The destination is full or out of available free space to write to.
-The user account does not have proper privileges or enough
disk space quota available for this user account to write to this
destination.
-The SMB client setting is not turned ON or not properly
configured on the copier/machine.
-Software FIREWALL or Internet Security application on the
destination computer might be turned ON or not properly
configured to permit this traffic.
-The shared folder at the destination computer has folder
encryption turned on.
-Check and verify that the destination has enough available
free disk space.
-Check and verify that the user account does have proper access
and disk quota available for writing files to this location.
-Check and verify that the SMB client protocol is turn ON and
that the SMB client is properly configured on the copier/machine.
-Check and verify that there are no software firewalls or Internet
security applications running on the destination computer and if
so make sure that they properly configured to permit this traffic .
-Check and verify that the destination shared folder does not
have folder encryption turned on. If the customer is not able to
turn off folder encryption then a new or different folder must be
shared.



#995 [ TX / RX ] Job Canceled
Cause/ Remedy
-Memory communication reservation jobs were cleared, someone
deleted the job
-Repeat the procedure (job) if necessary.

[teckat]

Re: IR5050 error when trying to send scan to email

Good afternoon,

I am in need of help. I am working on a Canon IR5050 that up until monday of this week worked fine. Some changes were made somewhere and I am not sure what they are.

The network settings are correct as to what I can tell.

When I attempt to scan to email it does not process and I end up with different error codes. The majority are an NG #752, #801 and #995.

I am stuck and need your help.

Thank you,

Mitchell

1. Verify the username/password entered at the device when performing the job is correct.

2. Verify the user has write access to the share to which the file is being sent.

3. Verify there is no disk quota conflict on the Windows server. Disk quotas are used to limit the amount of disk space a user may have. If the user has reached their disk quota the operating system will reject the file even though criteria 1 and 2 above have been met.



Using the IP address of the Email Server for the SMTP Server setting is a good way to troubleshoot Email issues (ex. name resolution problems) and can be used as the permanent configuration, as long as the Email Server uses a static IP address that will not change.

If the IP address of the Email Server is changed, then the Email function will stop working until the Canon device's configuration is updated with the Email Server's new IP address. This can happen if the Email Server uses DHCP to obtain its IP address. If the Email server uses DHCP and the Email Server is rebooted (and its lease has expired), a new IP address may be automatically assigned to the Email Server.

If the Email Server's IP address has changed, a #752 error code may occur when you try sending an Email from the Canon device. Other error codes are also possible. In addition, your troubleshooting efforts may be misled, as the Canon device will still be able to ping the former IP address of the Email Server, if that IP address has been reassigned to a different computer.

To avoid difficulties in an environment where the Email Server's IP address may change (ex. DHCP), consider using the Fully Qualified Domain Name (ex. mail01.sales.fakecompany.com) of the Email Server for the Canon device's SMTP Server setting. The Canon device must be configured with the IP address of at least 1 DNS Server (that is capable of resolving this name to the proper IP address). In this configuration, as long as the DNS Server's records are kept up to date, the Canon device should not be affected when the IP address of the Email Server changes.