IR 3200 toner supply motor

[jemsovic]

I am having problem with toner supplay on cyan but after trying to test motor none of them will operate (C,Y,M,K) I do have service manual and in it is this

Used to specify motor for operation check.
(Range: 1 to 25; 18 and above are reserved.)
Operation method 1) Select this item.
2) Enter the desired motor code on the numeric
keypad.
1: Drum ITB motor M1
2: Toner container motor (Y) M20
3: Toner container motor (M) M21
4: Toner container motor (C) M22
5: Toner container motor (Bk) M23

Starts motor operation.
Operation method Toner container motors (Y/M/C/K):
1) Remove the toner container, and leave the front cover open and push
the front cover detect sensor with cover switch tool.
2) Select this item, and press the OK key.
- 10 seconds ON -> OFF

Have tried all of them by procedure in SM an they say OK but they do not spin at all. Any help on subject.

[charm5496]

Re: IR 3200 toner supply motor

could be motors or DC controller. Are you getting any errors or just light images once the toner runs out?

[jemsovic]

Re: IR 3200 toner supply motor

could be motors or DC controller. Are you getting any errors or just light images once the toner runs out?

I have received error e020 regarding toner density after witch I had continuously warming up issue until I manual added some toner to drum and it worked after that, then i checked toner supply motor like in manual stated but non of them rotated.

[charm5496]

Re: IR 3200 toner supply motor

do you remember the sub-code by chance? I'm still thinking DC controller from the information you are stating.

what was your process to find out if the motors were turning or not?

There are tabs on the drum unit that open the bottom of the toner cartridge that allow the toner to flow into the drum housing. Without those the machine cannot add toner into the drum unit.

[teckat]

Re: IR 3200 toner supply motor

I have received error e020 regarding toner density after witch I had continuously warming up issue until I manual added some toner to drum and it worked after that, then i checked toner supply motor like in manual stated but non of them rotated.

remove all drums & toner units / then u need to look inside up at the CYAN RAIL /check to see if that metal arm is present-the TONER CARTRIDGE LEVER/ all colors have one/ it is stationary/ they can break off / don't have a pic of this/

below is DRUM Pic----

see pic---TABS.JPG

E020 with sub code of 01B0, 02B0, 03B0, 04B0.

If the drum units have been removed repeatedly without the drum guide service tool it's possible to break one or both tabs (see picture above). These tabs open the toner hopper when the drum unit is slid in, and if they are broken, toner will not be fed into the drum unit.
NOTE: The unit may work for a while until the developer to toner ratio drops enough to cause an error
---------------------------------------------------------

also check--see pic--make sure all those couplings are present/especially the lower ones/ they can pop free
iR3200 Drum Cam.jpg

[jemsovic]

Re: IR 3200 toner supply motor

do you remember the sub-code by chance? I'm still thinking DC controller from the information you are stating.

what was your process to find out if the motors were turning or not?

There are tabs on the drum unit that open the bottom of the toner cartridge that allow the toner to flow into the drum housing. Without those the machine cannot add toner into the drum unit.

16.3.10.28 E020-xxD0 Error Code 0002-3560
Symptom
E020-xxD0
Cause
This error code is displayed when the toner concentration inside the developing ass'y drops while 20 prints are
being made continuously.
Field Remedy
1. Make sure that the opening for toner supply of the toner cartridge is not damaged. If it is damaged, replace the
toner cartridge with a new one.
2. Make sure that the connectors of the toner container motors (M20 to M23) are securely inserted. If they are
unplugged, insert them securely.

I did motor check for cyan first and then for rest they will not spin.

[jemsovic]

Re: IR 3200 toner supply motor

see pic---[ATTACH=CONFIG]12781[/ATTACH]

E020 with sub code of 01B0, 02B0, 03B0, 04B0.

If the drum units have been removed repeatedly without the drum guide service tool it's possible to break one or both tabs (see picture above). These tabs open the toner hopper when the drum unit is slid in, and if they are broken, toner will not be fed into the drum unit.
NOTE: The unit may work for a while until the developer to toner ratio drops enough to cause an error
---------------------------------------------------------

also check--see pic--make sure all those couplings are present/especially the lower ones/ they can pop free
[ATTACH=CONFIG]12782[/ATTACH]

The drum is new and I don think anything is broken but cant be sure not at work now.

Regarding toner motor it is spouse to rotate when I follow SM procedure but they don't. Right? I just get ok on display.

[teckat]

Re: IR 3200 toner supply motor

The drum is new and I don think anything is broken but cant be sure not at work now.

Regarding toner motor it is spouse to rotate when I follow SM procedure but they don't. Right? I just get ok on display.

FUSE BOARD
these fuses are hard to check/ I just pop in a new fuse board/
if u have low voltage across this Fuse/ say it is 12v/15v the Motor speed will not operate properly

continuity tests don't tell the truth on this board

FU29 24vdc J70-3 Drum ITB motor J93-1

IRC3200KE020-1.jpg

NOTE------------------------------
Enter into service mode, display density.
One of the toner windows will display -4.75 and the others will display 0.
The one at -4.75 has a bad toner add motor and needs to be replaced.

[charm5496]

Re: IR 3200 toner supply motor

The drum is new and I don think anything is broken but cant be sure not at work now.

Regarding toner motor it is spouse to rotate when I follow SM procedure but they don't. Right? I just get ok on display.

you should have the door cheated and let the machine come to ready. Then remove the toner cartridge and do your motor checks in service mode. See the pics that teckat posted for more detailed information.

[jemsovic]

Re: IR 3200 toner supply motor

you should have the door cheated and let the machine come to ready. Then remove the toner cartridge and do your motor checks in service mode. See the pics that teckat posted for more detailed information.

Thanks all, did wrong part-chk number, I did motor number instead 2,3,4,5 will try tomorrow with does number again to test. Thank again. will keep you in the loop.

[charm5496]

Re: IR 3200 toner supply motor

sounds good. Let us know what you find out.

[jemsovic]

Re: IR 3200 toner supply motor

sounds good. Let us know what you find out.

At work now and tried the right numbers from 2-5 and none of the motors turn. Any thoughts.? Sorry if I have some speling mistakes english is not my first language.

[jemsovic]

Re: IR 3200 toner supply motor

I have had this exact same fault on about 3 different machines & spent quite a while getting it sorted.
I also tried the motor test mode but could never get the motors to turn, in fact I tried it on another 3200 that was working perfectly & they would not turn! So I’m wondering if the procedure in the manual is wrong?
Check the machine has a fairly up to date firmware v91. If memory serves? Then fit a brand new toner (Cyan in your case) one that is sealed in the box & has NEVR been used or opened. I got caught out by testing nearly full but used toners this did not work as I have now found out because the toners have a chip inside & for some reason the machine wont add toner unless it had a new one fitted.
So like I say if you have fitted a brand new drum unit now fit a brand new toner & perform a Full auto gradation then check the DENS levels in service more & they should drop to around 0.0%

I think this fault (for me anyway) happened because the customer was swaping/fitting back used toners combined with some engineers fitting used drums the machine seemed to get "confused"

This toner was new when I added it to machine but I dont have any now to try it the drum I used befour this one was used one and it give me same problem then I bougt new that worked until it run out of toner. And also all but magenta is in negativ density if that helps.

[teckat]

Re: IR 3200 toner supply motor

Did u get a chance to replace the FUSE PCB ??
U need 24v DC to supply motors


Lets go over this again--
-power off printer
-put in all drums/& toner/
-make sure that small document cover on front door is there
iR3200 Door E020_3.jpg
remove small right side cover/one that covers ITB/so u can view if ITB turns
-close front door/
-power up printer- do not press start key
1-does ITB turn / shows color patches ???
2- does it come to ready ??
3- or does error code pop up ??

if code/ what is code/codes ???




Replace the Fuse Board ---

[jemsovic]

Re: IR 3200 toner supply motor

Did u get a chance to replace the FUSE PCB ??
U need 24v DC to supply motors


Lets go over this again--
-power off printer
-put in all drums/& toner/
-make sure that small document cover on front door is there
[ATTACH=CONFIG]12805[/ATTACH]
remove small right side cover/one that covers ITB/so u can view if ITB turns
-close front door/
-power up printer- do not press start key
1-does ITB turn / shows color patches ???
2- does it come to ready ??
3- or does error code pop up ??

if code/ what is code/codes ???




Replace the Fuse Board ---

machine gets ready after we added toner manualy, i have service guy check power to motors it may take some time we will see, if any change will let you all know.