e-Maintenance-How does it work?

[aidil rashidi]

Hi All,
I'm new with Canon copiers and trying to get the most out my Canon machines. I read about this e-Maintenance thing in the web and a bit confuse on how it works. I understand that it is a online service that is provided by Canon to remotely monitor each Canon copiers. Can someone explain me the details.

1. Is it an embedded function and ready to use on all canon copiers.
2. Do I need to purchase any license or sign a maintenance contract with Canon fot the service.
3. If it is an embedded function, where do I configure it?
4. Is it the same like HP Remote Monitoring where by the machine itself will trigger an email alert if the is any error such as low toner/paper jam/device error and etc/

TQ!

[zoraldinho]

Re: e-Maintenance-How does it work?

No way without contract with canon.

[mjarbar]

Re: e-Maintenance-How does it work?

Hi All,
I'm new with Canon copiers and trying to get the most out my Canon machines. I read about this e-Maintenance thing in the web and a bit confuse on how it works. I understand that it is a online service that is provided by Canon to remotely monitor each Canon copiers. Can someone explain me the details.

1. Is it an embedded function and ready to use on all canon copiers.

Most of the current iR/iRC/CLC and iA machines has this as an embedded function, in service mode level 1 COPIER>FUNCTION>INSTALL it will be marked as E-RDS. This needs to be set to one and once done a COM-TEST done to ensure it is speaking to the network and the E-maint. server.

2. Do I need to purchase any license or sign a maintenance contract with Canon fot the service.

Yes

3. If it is an embedded function, where do I configure it?

See point 1 above.

4. Is it the same like HP Remote Monitoring where by the machine itself will trigger an email alert if the is any error such as low toner/paper jam/device error and etc/

TQ!

Yes, once it has been turned on on the copier there is a separate program called ESS that can be downloaded from the Canon Partnernet (current one is v4.0) it is in this program that you set everything up and depending out the type of service you want to provide you can have parts and consumable tracking, error and jam alerts, and meter reading monitoring which can be exported as an excel spreadsheet.

As the machine is set up on a per customer base you can set more than one machine up per-site.

If the embedded function doesn't work (some network configurations block the communication between the machine and server) or it is an older Canon machine (these can be used on anything younger than a GP215/210) a separate E-maint controller can be installed along side the machine, this looks like a normal ADSL router/network hub, but costs a small fortune from Canon.

Hope this has answered a few of the points!

[Van Steal]

Re: e-Maintenance-How does it work?

2. Do I need to purchase any license or sign a maintenance contract with Canon fot the service

If you want e-main full then yes, if it's just auto meter readings then it's free

[zoraldinho]

Re: e-Maintenance-How does it work?

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