Canon Image Press C1 Help!

[KCB_82]

Hello,

My office just purchased an Image Press to help with the high volume of in house print jobs we process.

We have be experiencing an ongoing issue that our tech support does not seem to think is a big problem, but it is!

On some PDF files, the printer will produce a line, very straight and uniform across the page in the same spot on each page. We have the the tech support out 3 times to look at the problem and so far it has not been fixed. They have checked the imaging drum, and have concluded that it is a file problem, so the last time they were here they suggested using the smoothing feature on the print driver. Well that is no longer working as I am getting the same line on a new file.

Does anyone have suggestions as to what might be causing this and how to fix?

I greatly appreciate any information you can give!

[yourownfree]

Image pass c1 for say a irc3200? go to the printer function screen and do a config page, what version is it? If I'm not mistaken the newest version is 1.2
1 and 1.1 just dont get it. 1.1 was suppose to fix 1.0 but caused more problems, now there is 1.2. did you have the problems before the image pass came along. on all colors or just one? You say it happens only with certain files? I have seen that happen. If its a certain page, try and re-save that
page. I have seen where a different layer on a page was overwritten by another image, while making a design etc. but you could not see the line. yet it printed out a line. We went back and looked at the page before a certain image was added and sure enough it was there, and was not erased. They had just pasted an image on top of it, on a different layer and didn't see it. I would look at that first, then the copier stuff. If they do update the image pass, to 1.2, you will now need the c1 print driver version 1.2 as well, not print driver version1. Start there with the file and go back and look for for image faults such as i have seen. without being there it is hard to tell whats going on. Sounds like its not easy for the other techs either, or stumped for now. Take the same file and print it on another canon machine and see if its still there. hopefully similar machine and versions. that would be an easy test for your file.

oH it was image press..... my bad

[djzolla]

he's talking about the new canon graphics copier Image Press C1 not a C1 controller

u need to be a bit more specific about the line please mate. does it run from edge to edge? is the line very straight? is it in the feed direction of the paper coming out of the machine IE. across the width of the A4 sheet? if u have a closer look at the line does it look like very fine dots next to one another? does it only happen from PDF documents?

what your tech is saying might be correct as the smoothing causes alot of issues on the Q1/T1 controllers. we support alot of design houses and have come accross line issues alot. baring in mind that the line issues we have will only be over text/graphics/images and not on the white of the paper. if u would like to send me an example of the issue your having u can email me, just send me a private message for my email if u are keen on that mate

if the line is across the page edge to edge i dont think itll be the smoothing issue. let me know please.

regards
paul

[Canuck]

What rip is on c1(imagepass or colorpass)

[djzolla]

its called the imagepress server Q1