[Misc] IR3030 toner problem

[Guest]

I can't get the printer to recognize the new toner cartridge. Not getting any error messages, just changed out the toner but copier doesn't see it. The 'device status' says the toner is empty although it is new.
Under 'printer status' is says 'maintenance errors have occurred'.
Of course, I have plugged/unplugged, on, off, etc.
Any suggestions?

[mramlawi]

Re: IR3030 toner problem

go to service mode function Install Toner Supply then turn off and on the machine it will works


it happened with me and i left it for 2 days and then it works

[copymech]

Re: IR3030 toner problem

Our company is having the same issues with katun toner for the Ir3030 series. The toner will not be reconized by the toner sensor in the developer. Also we get 1/2 blank copies. Im not bashing katun, most of thier products work fine.

[kuby]

Re: IR3030 toner problem

Yea, we had that problem, turned out it was the universal cartirdge that was suppose to work in multiple machines and it didn't. Changed to toner cartridge for that machine and it worked fine. Looked at the supply end of the cartridge and they were different.

[slaughtp]

Re: IR3030 toner problem

Thank you all SO MUCH! By going into service mode I was able to reset the toner and now it WORKS!

[zoraldinho]

Re: IR3030 toner problem

Thank you all SO MUCH! By going into service mode I was able to reset the toner and now it WORKS!

What exactly you done?

[slaughtp]

Re: IR3030 toner problem

What exactly you done?

I went into service mode to install toner. It then gave me the option to 'check developer' which I selected. It started out counting down from 600 seconds, but quickly dropped to 100. Once it finished, it said 'ok' then print jobs started pouring out of the machine.
I still have some worries though, the device manager says 'errors have occurred' and even though it was a brand new toner cartridge, it says toner is low.

[Simons]

Re: IR3030 toner problem

device manager? You mean RUI ? that could be a drawer out of paper....

[blazebusiness]

Re: IR3030 toner problem

I went into service mode to install toner. It then gave me the option to 'check developer' which I selected. It started out counting down from 600 seconds, but quickly dropped to 100. Once it finished, it said 'ok' then print jobs started pouring out of the machine.
I still have some worries though, the device manager says 'errors have occurred' and even though it was a brand new toner cartridge, it says toner is low.

Solution :
If this issue occurs, perform a DCON Clear and power cycle the machine. A DCON Clear will reset Service Mode values back to default. After performing the clear, you will need to enter in the values from the Front Door Label back into the imageRUNNER.

[slaughtp]

Re: IR3030 toner problem

device manager? You mean RUI ? that could be a drawer out of paper....

Yes, I realized the term 'device manager' was probably wrong, but it was the only thing I could come up with.
Yes, the 'error's' message not only referred to the toner, but also to low paper in two of the drawers. I'm on a learning curve with this, so pardon my inexperience.
What is RUI?

[Tricky]

Re: IR3030 toner problem

Yes, I realized the term 'device manager' was probably wrong, but it was the only thing I could come up with.
Yes, the 'error's' message not only referred to the toner, but also to low paper in two of the drawers. I'm on a learning curve with this, so pardon my inexperience.
What is RUI?

Remote User Interface

Put the ip address of the copier into a web browser and have a look.

[slaughtp]

Re: IR3030 toner problem

Remote User Interface

Put the ip address of the copier into a web browser and have a look.

Oh, I do that already....I just didn't know the name for it. I kind of work in a vacuum here, with no one else that uses the correct terminology.

I love working on the copiers and printers remotely, we used to have to use Netware which wasn't as user friendly.

Thanks for the help!

[Simons]

Re: IR3030 toner problem

Oh, I do that already....I just didn't know the name for it. I kind of work in a vacuum here, with no one else that uses the correct terminology.

I love working on the copiers and printers remotely, we used to have to use Netware which wasn't as user friendly.

Thanks for the help!

i know what working in a vacuum is like with almost no one else knowing what the hell is going on!