I have desktops and also a laptop successfully connecting to a Canon IR5000 copier and also scanning through the wireless network using network scangear 2.1.
I recently setup a new laptop with both the Canon driver and scangear software but while I can get it to go through the copy process it will not scan through Adobe Acrobat 8 Pro - when I
set up the scanner through the scangear tool it correctly identifies the scanner in "discover" and passes the scan test. However in Acrobat I get a message to the effect that Scangear is corrupt and that it is Acrobat will not recognize this.
I have tried both uninstalling Acrobat and NSG but with no difference. The other computers are running the same versions of Windows, Acrobat and NSG. I do not think it is a netork problem as if I take the other laptop home (i.e., outside the office network AND the Canon copier I will just get a message scanner not found, but on the new laptop I get the same file corrupted etc message.
Sorry if I have posted this to the wrong forum and if so please advise as to the most appropriate forum.
Thanks
I recently setup a new laptop with both the Canon driver and scangear software but while I can get it to go through the copy process it will not scan through Adobe Acrobat 8 Pro - when I
set up the scanner through the scangear tool it correctly identifies the scanner in "discover" and passes the scan test. However in Acrobat I get a message to the effect that Scangear is corrupt and that it is Acrobat will not recognize this.
I have tried both uninstalling Acrobat and NSG but with no difference. The other computers are running the same versions of Windows, Acrobat and NSG. I do not think it is a netork problem as if I take the other laptop home (i.e., outside the office network AND the Canon copier I will just get a message scanner not found, but on the new laptop I get the same file corrupted etc message.
Sorry if I have posted this to the wrong forum and if so please advise as to the most appropriate forum.
Thanks
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