canon-5800-E00013-002

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  • SAMER
    • Jul 2025

    #1

    [Error Code] canon-5800-E00013-002

    hi


    I have a Canon printer 5800ir

    and i have Problem with my printer

    problem

    ERROR Code


    00013-002 AND

    00075



    HELP ME Please



    ERROR Code
  • charm5496
    Service Manager

    Site Contributor
    1,000+ Posts
    • Apr 2008
    • 2387

    #2
    Re: canon-5800-E00013-002

    E013 is a waste toner error. Your tube is probably packed up and the toner cannot empty into the waste box.

    E075 deals with your ITB and timing. A subcode would be needed to narrow down what the problem is.
    Accidents don't just happen. They must be carelessly planned.

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083

      #3
      Re: canon-5800-E00013-002

      U need to pay attention to control panel messages on waste bottle

      E013-0002 (waste toner feed-screw error) indicates that the output of the waste toner lock detecting switch (SW1) is "1" for 1 sec or more. (If the waste toner feed-screw fails to rotate when the developing motor (M3) is driven, the waste toner feed-screw is pressed in the direction of the arrow, thus turning on SW1.)


      Waste Toner Bottle has to be emptied and SW1 checked/
      u also need to check/unclog the tube/slight bang on tube should release clog and SW1

      after all that>>>>>>>>>>
      The counter for the Waste Toner Bottle needs to be reset back to zero in Service Mode.
      Enter Service Mode level 1 by pressing * 2 8 *, select Copier > Counters > MISC, then highlight WST-TNR, press Clear - the counter will zero out.
      Power off the copier, turn the copier back on--

      tube.JPG
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • SAMER

        #4
        Re: canon-5800-E00013-002

        Originally posted by teckat
        U need to pay attention to control panel messages on waste bottle

        E013-0002 (waste toner feed-screw error) indicates that the output of the waste toner lock detecting switch (SW1) is "1" for 1 sec or more. (If the waste toner feed-screw fails to rotate when the developing motor (M3) is driven, the waste toner feed-screw is pressed in the direction of the arrow, thus turning on SW1.)


        Waste Toner Bottle has to be emptied and SW1 checked/
        u also need to check/unclog the tube/slight bang on tube should release clog and SW1

        after all that>>>>>>>>>>
        The counter for the Waste Toner Bottle needs to be reset back to zero in Service Mode.
        Enter Service Mode level 1 by pressing * 2 8 *, select Copier > Counters > MISC, then highlight WST-TNR, press Clear - the counter will zero out.
        Power off the copier, turn the copier back on--

        [ATTACH=CONFIG]13702[/ATTACH]

        Thanks to all of you have helped me already ~ Thank you again

        Comment

        • SAMER

          #5
          Re: canon-5800-E00013-002

          Originally posted by charm5496
          E013 is a waste toner error. Your tube is probably packed up and the toner cannot empty into the waste box.

          E075 deals with your ITB and timing. A subcode would be needed to narrow down what the problem is.

          Thanks FOR Help

          Comment

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