iR2018 scan issue

[Blues Guy]

Good day to all of you,

Had this canon ir2018 with the scanning issue. Using canon color scangear driver install it in the computer.


When you scan 1 page on the document feeder wheather a text or jpeg image the machine no problem where the computer will receive it. But when scan multiple copy more than 2 page after the 1st page the machine will hang the panel red light will start blinking. At the computer will shown you a message "network is time out"

Any one have come across these problem ? Thank you......

[charm5496]

Re: iR2018 scan issue

what do you have the resolution set at?
this device only supports 300x300 dpi

also what version of CNWSG are you running?

[Blues Guy]

Re: iR2018 scan issue

Where do set the dpi ? Do you required go to service mode or in the additional function ?

Not check the version of the network scan gear driver which installed by the technician. If not mistaken current latest version is 2.7 . I 'm suspecting is the driver version to low on these problem.