Canon C3380i printing issues

[kuby]

Have a customer that is driving my crazy. They had a C3200 that was 'causing' printing issues tht sometimes it would print and then would not print until they turned it off and back on.

We replaced it with a C3220 and it worked great for about three months, and then it started the samething.

We replaced it with a NEW C3380i and it worked great for about three months and now it is doing the samething. I have told the customer that it is not the machine, there is something on their network that is causing the issue. But they said it is the copier. Three copiers all doing the samething.

Help

[Herrmann]

Re: Canon C3380i printing issues

are you able to reproduce the error? say, there is one special file, that doesen't print? or occoures this error ramdomly?

[charm5496]

Re: Canon C3380i printing issues

I would delete that port you are using and change the IP scheme for starters.

Who is to say that one of the users doesn't have the wrong driver or have something configured wrong at the PC level?

Also who is loading the print drivers and how many workstations are they using?
Did you turn off "advanced printing features"? This can cause odd issues at times

[teckat]

Re: Canon C3380i printing issues

does this company have a NETWORK ICON on site ??

genius.jpg

[kuby]

Re: Canon C3380i printing issues

Changed IP address, drivers, turned of Advanced. Do not know what is going on.

[teckat]

Re: Canon C3380i printing issues

Changed IP address, drivers, turned of Advanced. Do not know what is going on.

when printers would not print> what was the message (if any) on printer (waiting,busy,waiting to print,spooling)

did it happen at certain times during day,
what type of office enviorment (how is the office network set up,amt. of PC's printing to 3380i ) ?
did u witness this issue at any time

[kuby]

Re: Canon C3380i printing issues

The Green light flashes and flashes and nothing prints. But if you trun the copier off then on it will print. Starts happening about noon. Prints fine all morning. Each computer has a UFR driver installed. Tried a PCL driver, NO CHANGE. Has Vista, XP, WIndows 7 and server installed on network. The copier is not shared, installed on each machine. Tried with it being shared for the server and still same issue.

[teckat]

Re: Canon C3380i printing issues

The Green light flashes and flashes and nothing prints. But if you trun the copier off then on it will print. Starts happening about noon. Prints fine all morning. Each computer has a UFR driver installed. Tried a PCL driver, NO CHANGE. Has Vista, XP, WIndows 7 and server installed on network. The copier is not shared, installed on each machine. Tried with it being shared for the server and still same issue.

is the printer on a dedicated line outlet ?? if not, u may need to line test the outlet if u have that equipment available >

make sure this printer is not connected using a back up power supply > have seen many issues with these connected

or try a network protocol analyzer

[kuby]

Re: Canon C3380i printing issues

We may have found the problem. Someone is coming with a IP phone at noon and checking their mail and it is taking over that address. We have went into DHCP and disabled that IP for assignemnt. Will let you know.

[charm5496]

Re: Canon C3380i printing issues

if the customer is going to run DHCP then they need to reserve that MAC address on the machine so you do not have these issues.