Canon C 5045 unit: error message: Functions of the printer cannot be used.

[pcernicky]

Got this unit with the error message: Functions of the printer cannot be used.

Pls any advise.

Thank you.

[charm5496]

Re: Canon C 5045 unit: error message: Functions of the printer cannot be used.

what is the customer attempting when the message occurs?

[mjarbar]

Re: Canon C 5045 unit: error message: Functions of the printer cannot be used.

This means that there is an error code relating to the print engine part of the machine but it can still be used for scan functions like fax (if reports are turned off) and scan to email/file.

If the user tries to make a copy or prints from the computer it will throw the error, to find the error you can either access the error log in service mode or press the copy option on the display which should then give you the old 'Call for service quoting E00000........" message.

[pcernicky]

Re: Canon C 5045 unit: error message: Functions of the printer cannot be used.

This means that there is an error code relating to the print engine part of the machine but it can still be used for scan functions like fax (if reports are turned off) and scan to email/file.

If the user tries to make a copy or prints from the computer it will throw the error, to find the error you can either access the error log in service mode or press the copy option on the display which should then give you the old 'Call for service quoting E00000........" message.

here is the code:
E000075-0103

[mjarbar]

Re: Canon C 5045 unit: error message: Functions of the printer cannot be used.

E075 0103 05 Title Error in full displacement of ITB (front)
Description ITB Displacement Sensor detects full displacement position at the front.
Remedy
1.In the case that the floor surface is either warped or uneven, The main body is moved to the flat surface place.
2. Clear displacement of the ITB (procedures are written below).
3.The ITB displacement correction mechanism in the ITB unit is confirmed.
a). Place paper and take out the ITB unit.
b). Lift the rear left side up (where the cleaner is located;
opposite to the motor) and hold the ITB Unit as if to twist it.
c). Turn the Motor counterclockwise as it to make 2 to 3
round of the ITB.
d).As the ITB is getting closer to the center, fit the marking
line with the edge of the ITB.
e).Execute the ITB Equilibrium Position Detection Service
Mode (COPIER>FUNCTION>MISCP>ITB-INIT) (Level 1).
This service mode will take approx. 2 to 3 minutes.

If you are not trained or at all comfortable doing this please please get a trained tech in.