service support tools not connect to register firmware

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  • alaa1005
    Old Member
    • Jul 2011
    • 8

    #1

    service support tools not connect to register firmware

    The problem was I have is, after I finished registered the firmware in service support tools ver.4.33E and when I try to connect the copier I was not found it in "select a model to connect" but when delete firmware I found it ???
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083

    #2
    Re: service support tools not connect to register firmware

    Originally posted by alaa1005
    The problem was I have is, after I finished registered the firmware in service support tools ver.4.33E and when I try to connect the copier I was not found it in "select a model to connect" but when delete firmware I found it ???
    if u removed firmware > how did it find it ?

    Printer model ??
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