[Error Code] "Insert the waste toner container" on COLOR IR C3380i

[delosangeles]

Hello everyone

We have a client with a IR C3380i displaying "insert the waste toner container" the client replaced the waste container with a new one but it did not clear the indicator so we were called out to services the machine. We replaced the Sensor unit part #FM2-3470 but it did not clear the indicator. So we are hoping for some input on the cause and solution to this problem. We work mostly on the the Ricoh line so we would be very grateful for any help and thank you all kindly in advance.

[ikon01]

Re: "Insert the waste toner container" on COLOR IR C3380i

try cleaning ps11 Waste toner container absent sensor.

situated above the waste bottle.the waste bottle moves the flag that actions this sensor.

[teckat]

Re: "Insert the waste toner container" on COLOR IR C3380i

The waste toner bottle is detected by sensor PS11 and is located on the top of the waste toner auger.
There is a spring loaded sleeve with a flag around the waste toner auger. When the bottle is present it will push the sleeve thereby unblocking PS11.
When PS11 fails or is dirty, the message to insert the waste toner bottle will be displayed.

To clean or replace PS11 the black hopper drive assembly must be removed, the procedure for removing the hopper drive assemblies can be found on page 10-21 of the service manual.

Below is a picture of PS11 and the Flag on the spring loaded sleeve.
IMG_7593[2].jpg

[delosangeles]

Re: "Insert the waste toner container" on COLOR IR C3380i

Thank you kindly for your time and attention. Have a great week

The waste toner bottle is detected by sensor PS11 and is located on the top of the waste toner auger.
There is a spring loaded sleeve with a flag around the waste toner auger. When the bottle is present it will push the sleeve thereby unblocking PS11.
When PS11 fails or is dirty, the message to insert the waste toner bottle will be displayed.

To clean or replace PS11 the black hopper drive assembly must be removed, the procedure for removing the hopper drive assemblies can be found on page 10-21 of the service manual.

Below is a picture of PS11 and the Flag on the spring loaded sleeve.
[ATTACH=CONFIG]15593[/ATTACH]