iR Adv C2020 SATA-Flash PCB issue

[costd]

Three times now the machine went into the "green light on but LCD dark" mode. All three times it was the SATA-Flash PCB that needed replacing. I figured it was a power issue, but across the street is another unit just like it - and no problem. I checked the power and it is 117-119 so it is within the +-5%. They are getting a UPS that also has an AVR.

I am begining to think the bad PCB is a symptom of an issue rather than the cause. Canon says they have no reports of this issue (but there are several on the knowledgebase). Power supply? MC1 or MC2?

Ideas/suggestions?

Unit does try to start and does rotation, finisher check.

[zoraldinho]

Re: iR Adv C2020 SATA-Flash PCB issue

Did you try with Controller self-diagnosis function?

diagnostic tool.pdf

Check error history and compare with this bulletin.

power supply.pdf

[costd]

Re: iR Adv C2020 SATA-Flash PCB issue

Thank you for the suggestions. As luck will have it, went to talk with the service manager and I saw the notice letter and low voltage power supply for this machine's serial number on his desk. Will install it tomorrow and hope this fixes it.

[jacky_kuo]

Re: iR Adv C2020 SATA-Flash PCB issue

Did you try with Controller self-diagnosis function?[ATTACH]15650[/ATTACH]Check error history and compare with this bulletin.[ATTACH]15651[/ATTACH]

Excuse me , zoraldinho san :in canon , so many years,this is first time, let me know that the canon of the machine has this "Controller self-diagnosis" function ,i would like to know how to use these function ,could you help me , how can i get this related function service manual ??

[zoraldinho]

Re: iR Adv C2020 SATA-Flash PCB issue

Excuse me , zoraldinho san :in canon , so many years,this is first time, let me know that the canon of the machine has this "Controller self-diagnosis" function ,i would like to know how to use these function ,could you help me , how can i get this related function service manual ??

Read posted pdf file