Canon iRA C2020 lost connectivity (probably due to power issue but the customer did not confirm) and cannot print or scan. The machine was rebooting on its own and had an error E611-000, which I cleared ( COPIER > FUNCTION > CLEAR > FXTX-CLR ).
Now the machine can send and receive faxes but does not connect to the network, therefore the customer cannot print or scan to email. I cannot connect to the machine from my laptop using a crossover cable either. If I plug the network cable that goes to the machine to my laptop I have internet access, so the problem is not the network. From the machine I cannot ping the gateway, but I can ping successfully the loopback IP and the IP of the machine.
Changed the IP address of the machine, did a printer reset and a machine firmware upgrade with a USB stick but the problem is still the same ...
Any ideas, please?
Thanks in advance!
Now the machine can send and receive faxes but does not connect to the network, therefore the customer cannot print or scan to email. I cannot connect to the machine from my laptop using a crossover cable either. If I plug the network cable that goes to the machine to my laptop I have internet access, so the problem is not the network. From the machine I cannot ping the gateway, but I can ping successfully the loopback IP and the IP of the machine.
Changed the IP address of the machine, did a printer reset and a machine firmware upgrade with a USB stick but the problem is still the same ...
Any ideas, please?
Thanks in advance!
Comment