canon ir 2020i cannot send

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  • hari_4848
    Technician

    50+ Posts
    • Jul 2008
    • 91

    canon ir 2020i cannot send

    hi guys ,
    i have a 2020i machine connected to a network on windows domain,
    the printing and copying is fine .
    to scan , we have to use the send option.in the send ,i selected the new address->file->windows smb->browse.
    Im able to browse the network and select the computer.after selecting the computer name in the list,which i get after hitting the browse button,
    it asks for the computers network user id and password.
    I have entered the computers login id and the password but it says ,please chck the user id and password.
    i have tried several times using different user id s and passwords,but it doesnt allow me to login.i even tried connectin it to my laptop via cross cable and i removed my computers password as well.but it asks for the user id and password.
    kindly advice.the machine is at client place.
  • arielcanon
    Trusted Tech

    100+ Posts
    • Mar 2012
    • 106

    #2
    Re: canon ir 2020i cannot send

    Ensure that you select correct computer name and workgroup, ensure that you input user & id correctly (capital letter or not). next, try to disable firewall, restart if needed.
    Learning never ends..
    Never give up, where there is a wheel there is a way..

    Comment

    • hari_4848
      Technician

      50+ Posts
      • Jul 2008
      • 91

      #3
      Re: canon ir 2020i cannot send

      i have taken care that the password and user id are correct.

      regarding firewall i will check it .

      are there any other options in the copier we have change so that we can login to the file server using windows SMB.

      please guide me.

      Comment

      • arielcanon
        Trusted Tech

        100+ Posts
        • Mar 2012
        • 106

        #4
        Re: canon ir 2020i cannot send

        what is your computer OS, XP?
        Learning never ends..
        Never give up, where there is a wheel there is a way..

        Comment

        • hari_4848
          Technician

          50+ Posts
          • Jul 2008
          • 91

          #5
          Re: canon ir 2020i cannot send

          Originally posted by arielcanon
          what is your computer OS, XP?
          Yes OS is windows XP

          Comment

          • spectraindo
            Trusted Tech

            250+ Posts
            • May 2008
            • 313

            #6
            Re: canon ir 2020i cannot send

            For computers that does not have a password, just enter a "SPACE" for user and password.
            It works with most Canon copiers.
            If you succeed , put the computer address in the machines Address book, so next time you wont be asked for password anymore.

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