NG report #0018 Canon Laser Class 710

[Guest]

Hello forums.

Our fax machine, Canon Laser Class 710 has all of a sudden lost its connection somehow.

Been getting a NG report #0018

The weird thing is that the fax machine was working fine yesterday.
Then as of this morning, everytime we try to send/receive fax, we get an error report.

Also, I plugged a regular phone line into the phone jack the fax machine was using, and was getting no dial tone.
The thing is, the fax machine is in a office, and I do believe we have multiple phone lines.

What are some possible causes that could cause this?

[kyrenecopy]

Re: NG report #0018 Canon Laser Class 710

Hello forums.

Our fax machine, Canon Laser Class 710 has all of a sudden lost its connection somehow.

Been getting a NG report #0018

The weird thing is that the fax machine was working fine yesterday.
Then as of this morning, everytime we try to send/receive fax, we get an error report.

Also, I plugged a regular phone line into the phone jack the fax machine was using, and was getting no dial tone.
The thing is, the fax machine is in a office, and I do believe we have multiple phone lines.

What are some possible causes that could cause this?

You answered your own question, your fax must have a working phone line to be able to fax/receive.