Canon IR2525 can not network scan.

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  • computersupportguy
    • May 2025
    #1

    Canon IR2525 can not network scan.

    I have a canon ir2525 that was setup to scan to the network. It worked fine for a while and then I came in one morning and it wouldn't work. After sending to the network the job would wait and then eventually an error message would be printed. I do not currently have an error code because someone threw the paper away. We had a technician come out and check it out. All of our settings were correct, the user for the address book had admin rights, correct password, used the actual IP address as the target. He reloaded the firmware on the machine and it still didn't help. Think anyone could give me a hand? Thanks in advance guys

    PS. I did a work around for now for it to be sent to and FTP server.
    Tags: None
    • KL568
      _

      250+ Posts
      • Feb 2011
      • 324
      #2
      Re: Canon IR2525 can not network scan.

      Hi,

      From the iR2525, were you able to "Browse" the network for any PC & properly login? If cant, is the "SMB" of iR2525 set to "OFF"

        Comment

        • copymech
          Trusted Tech

          100+ Posts
          • Sep 2011
          • 196
          #3
          Re: Canon IR2525 can not network scan.

          The IP address of the host computer may have changed. Try using the host name in place of the ip address.

            Comment

            • computersupportguy
              #4
              Re: Canon IR2525 can not network scan.

              Originally posted by KL568
              Hi,

              From the iR2525, were you able to "Browse" the network for any PC & properly login? If cant, is the "SMB" of iR2525 set to "OFF"
              When we browsed the network we were able to log in. SMB is set to on, and we also have LM announce set to ON.

                Comment

                • computersupportguy
                  #5
                  Re: Canon IR2525 can not network scan.

                  Originally posted by copymech
                  The IP address of the host computer may have changed. Try using the host name in place of the ip address.
                  Tried using the host name as well. The IP address is static, if that helps.

                    Comment

                    • mramlawi
                      Senior Tech

                      500+ Posts
                      • Jul 2011
                      • 838
                      #6
                      Re: Canon IR2525 can not network scan.

                      HEllo try to download the latest driver also make sure that there connection between the pc and the copier use the ping utility


                      Regards
                      Waiting for ur reply
                      Distinguished road makes you jewel in rough

                        Comment

                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16083
                          #7
                          Re: Canon IR2525 can not network scan.

                          READ--
                          iR2545i Series--Systems Settings Guide Part_1.pdf
                          iR2545i Series--Systems Settings Guide Part_2.pdf
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

                            • computersupportguy
                              #8
                              Re: Canon IR2525 can not network scan.

                              Originally posted by mramlawi
                              HEllo try to download the latest driver also make sure that there connection between the pc and the copier use the ping utility


                              Regards
                              Waiting for ur reply
                              Drivers have been downloaded and installed but still no avail. Both are able to ping each other.

                                Comment

                                • computersupportguy
                                  #9
                                  Re: Canon IR2525 can not network scan.

                                  Originally posted by teckat
                                  READ--
                                  [ATTACH]15981[/ATTACH]
                                  [ATTACH]15982[/ATTACH]
                                  Thanks for the documents. The copier is set up correctly. The network administrator, certified tech and myself have already went through these.
                                  The technician was supposed to call back after he found a fix for the problem, but that has been a few weeks ago.

                                    Comment

                                    • kronical
                                      Kronic Copier Ninja

                                      100+ Posts
                                      • Nov 2009
                                      • 230
                                      #10
                                      I have seen this before and hopefully this will help. Same thing was working on initial install then stopped working. Solution was to configure the machine via dhcp with a static reservation. Seems as though the static device configuration was not fully registering on the network and was limiting access to some of the servers/pcs on the network.

                                        Comment

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