Can't print. ImagePass M1 won't receive the print job.

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  • jjjg
    Technician
    • Jul 2012
    • 16
    #1

    Can't print. ImagePass M1 won't receive the print job.

    I have a IR-105 and an ImagePass M1.

    The computer I had it installed on (Canon came and did installation) is having problems with the fan and is basically dying. So I'm trying to install
    the setup on a different computer. With the exact same WindowsXP that the computer it works on has.

    I can print from the M1 to the 105. Config pages print perfectly. Those 2 are connected.

    I can ping the M1 from my computer. If I unplug the crossover cable from the M1 then the notification pop up appears on my PC screen that says network cable is unplugged. So the M1 and the computer are linked and communicating with each other.

    Then when I send anything to print, a printer test page or something in Notepad. Nothing. It sits and then errors out that it failed to print. It won't go to the M1. "RIP" never shows up.

    I don't know what I'm missing. If feel like it's one thing that really stupid, but I'm not seeing it.

    - Exact same drivers are installed as both computers.
    - I disabled all firewalls, so it can't be that.
    - Networks and workgroups I labeled the same.
    - IP of M1 is exact.

    Any ideas on what it can be?
    Tags: image pass, imagerunner 105
    • vigour
      Service Manager
      1,000+ Posts
      • Aug 2010
      • 1034
      #2
      Re: Can't print. ImagePass M1 won't receive the print job.

      Is you using M1 driver or 105 driver?
      Try rebooting the M1.

        Comment

        • KL568
          _
          250+ Posts
          • Feb 2011
          • 324
          #3
          Re: Can't print. ImagePass M1 won't receive the print job.

          Hi,

          From printer driver, change from 9100 port to LPR; queue name "print"; LPR Byte count checked

            Comment

            • zoraldinho
              teacher-guide-expert-guru
              Site Contributor
              2,500+ Posts
              • Mar 2008
              • 4955
              #4
              Re: Can't print. ImagePass M1 won't receive the print job.

              Not funny at all.


              My advice:

              Check all components of the network including cables,conectors,network drivers.....
              Practice makes perfect
              If it ain't broke, don't fix it
              A picture is worth a thousand words
              If you want something done right, you have to do it yourself

                Comment

                • jjjg
                  Technician
                  • Jul 2012
                  • 16
                  #5
                  Re: Can't print. ImagePass M1 won't receive the print job.

                  Thanks for all the suggestions.

                  I re-checked and re-installed all drivers/IP's etc..

                  I made a notepad file that just said "test" and pressed print. It did print. the M1 got RIP and it printed twice but according to the computer it said error and it didn't. Then I sent a Printer test page and the M1 showed "Info" being sent and received, but on the print out I got a PS Offending error about syntax. Now it won't print anything or send anything to the M1 anymore.


                  So I'm now going to try and reinstall the PS drivers and see if it's an issue there.

                    Comment

                    • jjjg
                      Technician
                      • Jul 2012
                      • 16
                      #6
                      Re: Can't print. ImagePass M1 won't receive the print job.

                      To update, I've figured out an issue. After I checked all the PS drivers and everything and it still wouldn't go to the M1 I started to disable other devices, starting with the Wifi connection. The second I did that, job was sent, RIP began, printer started to print and bingo. So then I turned the wifi back on and sent something to print again, nothing. Turned back the wifi off, it printed.

                      So it's something with the Wifi and the LAN of the M1 causing interference between the 2. Not sure how to fix that or what's the issue, but at least I can print
                      now and know I just need to disable the Wifi first.

                        Comment

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