Canon IR 3300

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  • Discountcopiers
    Technician
    • Jun 2011
    • 52
    #1

    Canon IR 3300

    I need a second opinion on this machine problem. I cannot get into diagnostic routine which is (additional func)* 28 *(addtional func) to clear a fuser fault.( E0000-00003) I checked all the connectors and Lvps. the display screen is lit, the background intensity adjusts, but it seems like the keys do not function,but I cant test it becuase it is in code. Ive tried to enter serveral different waysie... turn on machine enter code..... unplug machine enter code.... I think that the display keyboard is the culprit (bad) . can anyone give me any-other options other than to replace the key pad first?

    thanx arnie
    Tags: None
    • COPIERTEC ASSOCIATES
      Trusted Tech

      250+ Posts
      • Aug 2011
      • 279
      #2
      Re: Canon IR 3300

      Open the key pad and clean the key contacts otherwise there is no short cut.

        Comment

        • Discountcopiers
          Technician
          • Jun 2011
          • 52
          #3
          Re: Canon IR 3300

          Originally posted by COPIERTEC ASSOCIATES
          Open the key pad and clean the key contacts otherwise there is no short cut.
          ill give it a shot. ...but,do you have an used panel or pwb I can buy off you? just in case of wasting time of removing it and customer fustration on waiting for it to be operable. i can pay thru paypal. thanx arnie

            Comment

            • Canon.Tech
              Trusted Tech
              • Mar 2009
              • 335
              #4
              Re: Canon IR 3300

              Try & start the machine in safe mode, turn the machine off then turn it back on while holding down the 2 & the 8 keys. if this works you know your control panel is OK.

                Comment

                • Discountcopiers
                  Technician
                  • Jun 2011
                  • 52
                  #5
                  Re: Canon IR 3300

                  Originally posted by Canon.Tech
                  Try & start the machine in safe mode, turn the machine off then turn it back on while holding down the 2 & the 8 keys. if this works you know your control panel is OK.
                  yeah... it went into "download mode" which throws my theory down the %&$#er. Any suggestions ?, my nest idea is to find a hole big enough for this beast! the customer has over 4 mil and wont upgrade. thanx for your help, arnie

                    Comment

                    • tieuquyen
                      Technician
                      • Feb 2008
                      • 33
                      #6
                      Re: Canon IR 3300

                      Originally posted by Discountcopiers
                      yeah... it went into "download mode" which throws my theory down the %&$#er. Any suggestions ?, my nest idea is to find a hole big enough for this beast! the customer has over 4 mil and wont upgrade. thanx for your help, arnie
                      There is two way to enter service mode: 1. Combination key is: Addictional Function, 2 then 8 then Additional Funtion2. Additional Funtion, 2 and 8 (same time) then Additional Funtion (This work for me with these model iR3300)Hope that helpfull

                        Comment

                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16083
                          #7
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

                            • Canon.Tech
                              Trusted Tech
                              • Mar 2009
                              • 335
                              #8
                              Re: Canon IR 3300

                              If the machine has done 4 million then it really is time for the customer to upgrade! This machine will be nothing but trouble & expense.

                              However we have some customers like this, what we do is install a lower millage model for free, something that will be more reliable for them.

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