We have a couple of hundred 5030i devices on our site here in the UK. They are all about 2 years old. In the last few months we have experienced a lot of jamming, and Canon's response is that it is due to humidity. This never really seems to stack up though, as often we have two printers next to each other, and one jams and one doesn't, and it doesn't really help us solve the problem either, as in many cases we are left with printers that barely work, and customers are losing faith in them. I'm beginning to wonder if this issue is more related to the age of the machines, as they seemed fine in the first year of use. Has anyone seen issues with these printers over time? Is the humidity response really likely to be the cause of all our jamming, or is this merely a fob off? The UK is not exactly a tropical country, and it doesn't feel particularly humid here, so i just wonder if this isn't the real cause. We are looking at buying some humidity detectors to gain an insight into whether humidity really is an issue or not. I'm also wondering about suggesting active replacement of the pickup and paper path rollers, are these included in the maintenance kits, and would replacing these be likely to help? Does anyone know what the intervals for replacing these are?
-
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
Hi,Could you describe where the paper jam is always occur during your trouble shooting? Is it at before / after fixing area? During duplex mode? When the paper is output at Tray C? -
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
Go into service mode and tell US what is the Humidity % say! Please! Thanks!
You dont need humidity detecors to tell me either. Every machine has a sensor. Tell us what that says. New PU tires wouldnt hurt.Comment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
Comment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
Just to reiterate what my good man above has said. Find out what the actual machine humidity is on the worst offending machines. What paper are you using? Have you tried different paper , even 100gsm , to rule that out yourself? Is it the same across the fleet? Are the machines up to date , both hardware and software.- what version software are they on? ( There are a few changes to some parts as is normal over the life of the machine ).You say that machines are over 2 years, but what mileage are they at? As for replacing the tyres, as long as you use OEM , then 100k is a good ball park figure for replacing. For the cost of them I personally replace them before that if I am in anyway.what jam codes are they suffering from? and how often exactly?Are you a dealer tech or on site operator? I would hope that "canon" when they came to investigate asked all these questions already.Remember that if an issue is happening across a whole fleet , then its usually the common denominator.Without the facts , I cant even hazard a guess at your issue, but humidity IS an issue in the UK.EDIT - awesome, the forum seems to have compressed my post into one paragraph, sorry if it is hard to read kids.Yes, I am a nerd.
Gaming PC - check. Raspberry Pi - Check. Custom ROM on phone - check. Thick glasses - check.Comment
-
Comment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
That's the environmental logs you are looking at.
To check the outside Humidity ( HU % ) go -
Service Mode>Mode List>Copier>Display> Analogue
Service manual for UK states target value of 0 to 22%. Personally for me the average is around <30% ish.Yes, I am a nerd.
Gaming PC - check. Raspberry Pi - Check. Custom ROM on phone - check. Thick glasses - check.Comment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
did u ever check your Outlet voltage supply> especially the Netural to Ground readings ?
are printers on a dedicated line ??**Knowledge is time consuming, exhausting and costly for a trained Tech.**
Comment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
Before going too in depth I would check the following : 1 - Upgrade your firmware to the latest (MN6903/DC6501/FIN1501) - especially if you have inner finisher A1's. Make sure you select overwrite all when updating. 2 - If you have Inner Finishers take off the plastic guides that sit around the offset rollers (Grey Tractor Rollers) - It causes more problems than helps. 3 - Check your sensors in the inner 3 way unit are new modified ones (WG8-5783-000) They have white connection blocks. 4 - Check your Orange fixing delivery roller. The bushes get worn or dirty. replace or remove , lub and turn round. This will be tight to turn in the first instance. 5 - The earlier 5030's had a rubbish pick up roller to start. Make sure these are the newer tractor tread ones (FB6-3405). I change my tyres at 100k regardless You may have done all this already so i dont mean to tell you to suck eggs , but i have about 100 of these on my patch and I don't really have many jamming issues...Oh...... I can't copy at the moment then ? !!!!!!Comment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
I've just checked this and the 2 printers i checked show a humidity readings of 53% and 55% for HUM and 45% and 47% for HUM2. Hmm that's considerably higher than the guideline above which worries me. It certainly doesn't feel humid in that room, but i guess both printers can't be wrong. Could this be our problem?
I'm guessing HUM and HUM2 are 2 sensors in 2 different locations of the machine? Any idea where these are?Comment
-
Comment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
Humidity issues also effects Copy Quality
do you have CQ ISSUES/ ?
Paper test> spread out 10 sheets of Paper on Table overnight for 8>10 hours> observe condition
PRINTER
Outside humidity=is measured by the Environment Sensor 2 that detects the outside air.
PRINTER
Inside humidity=the humidity inside the machine detected by the Environment Sensor 1
**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
Just something to check, I had one fairly new irA5030 (less than 50k) very frequent jams mostly from tray 1 in the vertical transport area but similar symptoms you are having. It was in a super clean environment but they manufactured paint there. What I found was the damper pads for the sensors had turned into a very tacky gummy substance. Canon likes to use these pads on just about every sensor flag so when it returns home it won't make a noise hitting bare metal!? I removed every one I could find and no more jams and I can barely hear the tapping.The chance that higher life forms might have emerged in this way is comparable to the chance that a tornado sweeping through a junkyard might assemble a Boeing 747 from the materials therein. -Fred HoyleComment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
the humidity around 50% is high and WILL cause problems. Canon specs say machines can operate up to around 80 percent HAHA but real world 50% can really mess with the 4570 series and some others.
I have seen 5570 operate in 75-80 percent humidity in a school. It was having duplex jams and that took out the horizontal motor gear with a nice crack that other tech couldnt figure out..... Ghost jam " insert unit 2 " message. I found a cracked gear on the Horizontal motor! Yes it did!Comment
-
Re: iR-ADV 5030i's Jamming - Canon say its due to humidity?
Are you sure 0 to 22% is correct for acceptable humidity level? This seems way below normal humidity levels and 0% would surely be bad as it would increase the likelihood of static electricity which will also increase jams?
Can anyone point me in the direction of a service manual for this model for reference? Unfortunately the various manuals that come with the machine, only say make sure the humidity levels are adequate, but don't actual specify what adequate is?Comment
Comment