Canon IR2200 "Reached impression limit" message customer can't print or copy

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  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323
    #1

    Canon IR2200 "Reached impression limit" message customer can't print or copy

    Customer called with IR2200 . Has message which she dictated to me " Reached impression limit. ecurring job- reserved jobs may be cancelled. Check the print log." It sound to me like customer has to select jobs that are saved to be deleted so that space may be available for future jobs.
    I just get involved with the mechanics of machine. This sounds like a custom or IT problem. Pleas advise so that I can at least inform customer of what to do. Customer has service contract for repairs and is assuming that this is covered and that i should go out there to take care of it. Your input is appreciated very much. Frank/ActionPhotocopy
    Tags: None
    • spectraindo
      Trusted Tech

      250+ Posts
      • May 2008
      • 313
      #2
      Re: Canon IR2200 "Reached impression limit" message customer can't print or copy

      If ID mode is set to ON ,set Limits to OFF.

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        • axyun
          Service Manager

          Site Contributor
          1,000+ Posts
          • Aug 2007
          • 1323
          #3
          Re: Canon IR2200 "Reached impression limit" message customer can't print or copy

          Do you need ID and password to access system settings and ID mode in order to turn off? Frank

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            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16092
              #4
              Re: Canon IR2200 "Reached impression limit" message customer can't print or copy

              Originally posted by axyun
              Do you need ID and password to access system settings and ID mode in order to turn off? Frank
              yes-if Impression Limits were set
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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                • arielcanon
                  Trusted Tech

                  100+ Posts
                  • Mar 2012
                  • 106
                  #5
                  Re: Canon IR2200 "Reached impression limit" message customer can't print or copy

                  Originally posted by axyun
                  Do you need ID and password to access system settings and ID mode in order to turn off? Frank
                  ask your admin for user & password to access system setting. try use default U/P = 7654321 or you can clear password via service mode if you forgot the password
                  Learning never ends..
                  Never give up, where there is a wheel there is a way..

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                    • axyun
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Aug 2007
                      • 1323
                      #6
                      Re: Canon IR2200 "Reached impression limit" message customer can't print or copy

                      Thanks for this useful information. Customer will be back Monday and I will follow up then. Frank

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                        • axyun
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Aug 2007
                          • 1323
                          #7
                          Re: Canon IR2200 "Reached impression limit" message customer can't print or copy

                          Thanks again to all for your help. I spoke with customer on phone yesterday and guided her thru procedure to set limits to off. Frank

                            Comment

                            • spectraindo
                              Trusted Tech

                              250+ Posts
                              • May 2008
                              • 313
                              #8
                              Re: Canon IR2200 "Reached impression limit" message customer can't print or copy

                              You're wellcome

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