IRA 2020L

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  • vamoursly
    Trusted Tech

    250+ Posts
    • Sep 2011
    • 273

    #1

    IRA 2020L

    Hello

    I have 'inherited' one of these amazing copiers.......

    It has 4Gb of flash memory as standard.

    I have installed the UFR driver, as this model does not support PCL.

    My issue is that it will not print anything over 2Mb, it just sits in the print queue, nothing happens.

    Does anyone have any experience working on the shoddy L versions seeing this problem?

    Thanks

    V
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16083

    #2
    Re: IRA 2020L

    Originally posted by vamoursly
    Hello

    I have 'inherited' one of these amazing copiers.......

    It has 4Gb of flash memory as standard.

    I have installed the UFR driver, as this model does not support PCL.

    My issue is that it will not print anything over 2Mb, it just sits in the print queue, nothing happens.

    Does anyone have any experience working on the shoddy L versions seeing this problem?

    Thanks

    V
    Print Driver needed>>>>>>>>>>>>>>
    http://www.usa.canon.com/cusa/suppor...ersAndSoftware

    UFRII
    (Standard on all models)




    imageRUNNER ADVANCE C2000 Series includes UFR II standard printing capabilities, as well as an optional PCL Printer Kit and an optional PS Printer Kit,

    are u in Limited Functions Mode

    Print Specifications
    UFRII (Standard on all models)
    PCL5/6: (Standard for i models, iR-ADV C2030i /2020i, Optional for L models: iR-ADV C2030L/2020L with Canon PCL Printer Kit-AG1), Adobe PostScript 3 (Optional on i models only with Canon PS Printer Kit-AG1)

    SEND SPECIFICATIONS
    Optional/Standard iR-ADV C2030L/2020L: option (it requires Colour Universal Send Kit-R1
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

    Comment

    • KL568
      _

      250+ Posts
      • Feb 2011
      • 324

      #3
      Re: IRA 2020L

      Hi,

      Any chance that within 1 of that 4gb flash memory giving you the problem? Swap out the 1 slot of the RAM with another to test.

      From my duration with UFRII driver, yet to came this kind of issue unless job that is printed out is graphic-intensive type.

      Comment

      • Cabo
        Technician
        • Aug 2012
        • 41

        #4
        Re: IRA 2020L

        Which is version DC-CON.Install new firmvare on DC-CON ver. 31 or later.

        Comment

        • Tricky
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2009
          • 2620

          #5
          Re: IRA 2020L

          Does the machine have the latest firmware ?

          System Software Ver. 32.01
          -[Modification of field claim]
          Modification of error that print data is occasionally lost or broken when a job using LPR from one PC is
          submitted more than 4 times simultaneously, or when a job using LPR from more than 4 PCs is submitted
          simultaneously.
          (JP Claim)
          -[Modification of field claim]
          Modification of error that printing occasionally fails from Mac PS driver.
          Might help..

          Comment

          • vamoursly
            Trusted Tech

            250+ Posts
            • Sep 2011
            • 273

            #6
            Re: IRA 2020L

            Hello

            Thanks for the help as always, I upgraded the firmware to the latest version as standard.

            I will locate some memory for the machine and test it.

            I will let you know how I get on.

            Many thanks again, baffling this one

            V

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083

              #7
              Re: IRA 2020L

              Originally posted by vamoursly
              Hello

              Thanks for the help as always, I upgraded the firmware to the latest version as standard.

              I will locate some memory for the machine and test it.

              I will let you know how I get on.

              Many thanks again, baffling this one

              V


              did u try to reload UFRII PRINT DRIVER
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • vamoursly
                Trusted Tech

                250+ Posts
                • Sep 2011
                • 273

                #8
                Re: IRA 2020L

                I downloaded and installed from canon's uk website the Canon UFR II/ UFRII LT Printer Driver v20.70 (v20.70)

                I took a look on the US link you sent me and it looks like the same version.

                I bypassed server printing etc, just installed a queue on my own laptop, set the port to the copiers ip and it would print office documents fine, but not anything over circa 2Mb

                Another issue that was flagged was they had it configured on USB, no issues at all.

                Guess how this call started, USB no longer working, checked through the error logs / configuration, everything looks fine.

                Can anyone tell me the difference between how a print is handled between USB and network interfaces? Surely it uses the same flash memory to cache the job, format it, then print it?

                Thanks

                V

                Comment

                • mjarbar

                  #9
                  Re: IRA 2020L

                  Originally posted by vamoursly
                  I downloaded and installed from canon's uk website the Canon UFR II/ UFRII LT Printer Driver v20.70 (v20.70)

                  I took a look on the US link you sent me and it looks like the same version.

                  I bypassed server printing etc, just installed a queue on my own laptop, set the port to the copiers ip and it would print office documents fine, but not anything over circa 2Mb

                  Another issue that was flagged was they had it configured on USB, no issues at all.

                  Guess how this call started, USB no longer working, checked through the error logs / configuration, everything looks fine.

                  Can anyone tell me the difference between how a print is handled between USB and network interfaces? Surely it uses the same flash memory to cache the job, format it, then print it?

                  Thanks

                  V
                  The USB driver if I remember correctly is just a flavour of the PCL driver, the main differece between the drivers is that the UFRII driver uses the customers computer to process the job into a data stream the copier can use, whereas the PCL does it at the copier end.

                  The fact you say the USB has packed up and nothing over 2MB will print sounds like a faulty or corrupt memory module that is stopping the processing of the job. I think thses modules are just a fancy thumb drive that is plugged in on the back of the main board somewhere, but unlike the usual Canon HDD's I don't know if they have to be formatted, so you may be able to try a blank flash drive to see if it changes anything.

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16083

                    #10
                    Re: IRA 2020L

                    Originally posted by vamoursly
                    I downloaded and installed from canon's uk website the Canon UFR II/ UFRII LT Printer Driver v20.70 (v20.70)

                    I took a look on the US link you sent me and it looks like the same version.

                    I bypassed server printing etc, just installed a queue on my own laptop, set the port to the copiers ip and it would print office documents fine, but not anything over circa 2Mb

                    Another issue that was flagged was they had it configured on USB, no issues at all.

                    Guess how this call started, USB no longer working, checked through the error logs / configuration, everything looks fine.

                    Can anyone tell me the difference between how a print is handled between USB and network interfaces? Surely it uses the same flash memory to cache the job, format it, then print it?

                    Thanks

                    V


                    Your iR2020 Scan File Size
                    PDF =Single-page file B&W: 63 KB
                    PDF=Multi-page file B&W: 2 MB
                    All files are transmitted using 300-dpi and PDF mode.


                    Purpose of the 128MB Memory Stick that is attached to the Main Controller ----
                    128MB Memory Stick is used as an image data buffering device, while utilizing the SEND functionality of the machine

                    *Note
                    Do not remove the Memory Stick from the machine. If the Memory Stick is removed, SEND functionality will be lost.
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

                    • mjarbar

                      #11
                      Re: IRA 2020L

                      Originally posted by mjarbar
                      The USB driver if I remember correctly is just a flavour of the PCL driver, the main differece between the drivers is that the UFRII driver uses the customers computer to process the job into a data stream the copier can use, whereas the PCL does it at the copier end.

                      The fact you say the USB has packed up and nothing over 2MB will print sounds like a faulty or corrupt memory module that is stopping the processing of the job. I think thses modules are just a fancy thumb drive that is plugged in on the back of the main board somewhere, but unlike the usual Canon HDD's I don't know if they have to be formatted, so you may be able to try a blank flash drive to see if it changes anything.
                      Originally posted by teckat
                      Your iR2020 Scan File Size
                      PDF =Single-page file B&W: 63 KB
                      PDF=Multi-page file B&W: 2 MB
                      All files are transmitted using 300-dpi and PDF mode.


                      Purpose of the 128MB Memory Stick that is attached to the Main Controller ----
                      128MB Memory Stick is used as an image data buffering device, while utilizing the SEND functionality of the machine

                      *Note
                      Do not remove the Memory Stick from the machine. If the Memory Stick is removed, SEND functionality will be lost.
                      In view of my reply and Teckat's - Please do not remove the flash drive.
                      Last edited by Guest; 09-25-2012, 09:12 AM. Reason: Claritity

                      Comment

                      • spectraindo
                        Trusted Tech

                        250+ Posts
                        • May 2008
                        • 313

                        #12
                        Re: IRA 2020L

                        Just have this issue today, iR Adv C2020L printing from the network, stuck at 2MB and won't print large files above 3 MB.
                        Direct printing from RUI ,a 27MB .jpg file prints just fine.
                        MN-CONT is version 28.01, DC-CON ver 53.01, UFR II driver is version 2.81.
                        Controller self diagnostic show RAM is OK 2 x 1024MB.
                        Can anybody help ?

                        Comment

                        • Rachid.Akli
                          Senior Tech

                          500+ Posts
                          • Oct 2011
                          • 595

                          #13
                          Re: IRA 2020L

                          Originally posted by Cabo
                          Which is version DC-CON.Install new firmvare on DC-CON ver. 31 or later.
                          Hello,

                          Does printing speed have any relation with DC-CON version ?

                          Rachid.
                          "Find a job you love and you’ll never have to work a day in your life." Nagy's father

                          Comment

                          • spectraindo
                            Trusted Tech

                            250+ Posts
                            • May 2008
                            • 313

                            #14
                            Re: IRA 2020L

                            Printing speed does not depend on DC-CON version, the iR Adv C2020 and C2030 have the same DC-CON versions but different printing speed.

                            Comment

                            • Master General

                              #15
                              Re: IRA 2020L

                              Anyone knows how to fix >2Mb recieve freezing on iR-ADV 2020L

                              I've installed fresh firmware on device and drivers to PC but it DOESN'T helps.

                              Comment

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