Error E747-8000

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  • MrB
    Trusted Tech

    100+ Posts
    • Nov 2009
    • 147
    #1

    [Error Code] Error E747-8000

    Hi All again
    (Been a while since i was here last)

    We have a iRC3580 with a J1 Fiery on it, and the end user are using Mac's & PC's
    We are getting a lot of Error E747-8000 from both platforms

    So far we have.....

    Replaced and reloaded the fiery J1 HDD
    Replaced the Main controller and the open interface PCB and added another dimm (on the device making 1.5gig)(No idea why that was done)
    Replaced the motherboard pcb and added another 256mb dimm to the J1...
    Banged our heads against the wall...
    and now ran out of ideas..

    Any suggestions will be grateful
    Tags: None
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: Error E747-8000

      It has been found that cleaning & re-seating all boards on the main controller can resolve E747 codes

      just follow instructions in pdf / disregard models listed/

      this works 95% of the time


      another note___
      A small percentage of Main Controller PCB’s may generate E747 Error Codes, Background or Signal Noise Lines when coming out of Energy Saver Mode, Low Power Mode or Sleep Mode 1.
      As a result, the Main Controller PCB has been revised.

      This updated Main Controller PCB enables the equipment to gracefully recover from Energy Saver Mode, Low Power Mode or Sleep Mode 1.

      The updated repaired Main Controller PCB'S will be identified
      by a green dot> #xxx-xxxx -010 extension

      latest Main is now up to FM2-9163-020

      see pic------      Main Controller update dot.JPG
      Attached Files
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • MrB
          Trusted Tech

          100+ Posts
          • Nov 2009
          • 147
          #3
          Re: Error E747-8000

          An Update on this problem
          Went and cleaned and reseated all the sub PCB also replaced then DIMM and added another one
          And a day later i was back again
          So replaced the Main Controller with another one (The one we already replaced was a 000, so replaced it with a 020, but was back again yesterday

          So we replaced the Fiery Mother PCB and the 2 DIMMS

          No calls today (A Bonus), will keep up updated

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