I am getting the Error Code E000012-0002. I just installed a new drum and when I go into Service Mode to reset the Drum, the Active keeps flashing but nothing happen. This is a used machine we just got about 2 weeks ago. Can anyone help, please!!
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Re: Canon ImageRunner C3100N
This is a drum drive error.
Put the old drum back in, power the machine off/on see if the error clears, if it does check your new drum turns OK by hand.
If you still get the E012 error with the new drum you will need a new drum drive motor.
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Re: Canon ImageRunner C3100N
do you have any other error codes listed in the error history on the device?
Also is the machine at a "ready" state when you are trying to execute the drum clear? If it is not at the ready to copy state then the drum reset will not work correctly.Accidents don't just happen. They must be carelessly planned.Comment
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Re: Canon ImageRunner C3100N
Drum motor Error. The motor is not turning at a constant speed. Take out the drum you fiited. Turn it by hand. If it is difficult to turn put some drum powder (or waste toner) on it. Put back and try again.
Good luck !!!
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Life is a Journey enjoy the ride !!!Comment
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Re: Canon ImageRunner C3100N
he is not referring to the error code being a problem at this point. just the drum clear not executing in service modeAccidents don't just happen. They must be carelessly planned.Comment
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Re: Canon ImageRunner C3100N
Poster ??
was e012 received after u replaced DRUM ?/ did u do a Part check on Drum Mtr. ??
won't a e012 prevent DRUM motor from turning during procedure COPIER > FUNCTION > CLEAR > DRM-LIFE
While the operation is under way, the item will flash; and, the operation ends in about 1 min.
Note__ ITB lock up could also cause e012/use same motor drive**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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