Canon iR-ADV C2020 won't print from Windows

[cgallery]

I'm a network admin. One day one of the offices called me to let me know that an iR-ADV C2020 was delivered, and they needed me to setup the unit.

I was on the network, I was given the IP address and was able to access the unit's built-in browser. So far, so good.

I was able to use the direct-print built into the browser to find a PDF document on the server, and it printed it out. Great.

But when I remotely loaded drivers on a Win7 machine, I was unable to get it to print. I basically did this:

(1) Add a network or bluetooth printer. Windows 7 found the IP address of the printer.
(2) Load the drivers I downloaded from the Canon site. I've tried the PCL6 and PS3 drivers (I think 2.8 and 2.7 versions, they were some of the newest drivers on the Canon site).
(3) Now I sent a test page to the printer, and nothing happens. The Windows machine acts like it sent the job. Nothing prints, though.

I looked in the web browser and found an option for "Allow Printer Jobs with unknown ID'S" and enabled that, and did the same for scanner jobs (as that will be coming next).

But still when I send print jobs, the Windows machine acts like it was able to send the job through, but the printer never prints anything.

The users at the office have never used the device before. I asked them if they have to press something on the printer to actually start a print job, they have no idea.

Any ideas?

Thanks!

[mjarbar]

Re: Canon iR-ADV C2020 won't print from Windows

The good news is it is a driver issue, the fact you can direct print a pdf file means everything on the machine is talking to each other and the network.

I sudgest downloading and using the UFRII driver - do not use a generic driver. Depending on what additional bits n bobs you have installed on the machine it you would need the print kit-AG1 for postscript printing and if you do not have the C2020i 'i' model you will not have PCL printing either.

Please be aware there are 2 types of driver for the UFRII for 32 and 64 bit machines.

If you still have probs after installing the UFRII driver please let us know and we will try to help further.

[dickiebob]

Re: Canon iR-ADV C2020 won't print from Windows

I'm a network admin. One day one of the offices called me to let me know that an iR-ADV C2020 was delivered, and they needed me to setup the unit.

I was on the network, I was given the IP address and was able to access the unit's built-in browser. So far, so good.

I was able to use the direct-print built into the browser to find a PDF document on the server, and it printed it out. Great.

But when I remotely loaded drivers on a Win7 machine, I was unable to get it to print. I basically did this:

(1) Add a network or bluetooth printer. Windows 7 found the IP address of the printer.
(2) Load the drivers I downloaded from the Canon site. I've tried the PCL6 and PS3 drivers (I think 2.8 and 2.7 versions, they were some of the newest drivers on the Canon site).
(3) Now I sent a test page to the printer, and nothing happens. The Windows machine acts like it sent the job. Nothing prints, though.

I looked in the web browser and found an option for "Allow Printer Jobs with unknown ID'S" and enabled that, and did the same for scanner jobs (as that will be coming next).

But still when I send print jobs, the Windows machine acts like it was able to send the job through, but the printer never prints anything.

The users at the office have never used the device before. I asked them if they have to press something on the printer to actually start a print job, they have no idea.

Any ideas?

Thanks!

Have you tried the 64 bit drivers?

[DAG COPIERS & COMPUTERS]

Re: Canon iR-ADV C2020 won't print from Windows

Have you tried the 64 bit drivers?

I presume that this is a brand new machine. If this be so, then it must have come with its 'User Software CD-ROM'. I suggest that you install the Printer driver, (a well as the Scanner driver...when required), from the CD-ROM, for this initial setup period, other than Remote download & installation.- The CD-ROM also contains a 'User Manual' which you may find useful for reference purposes. Most Network issues, apart from drivers, are normally due to 'Configuration' problems.

[teckat]

Re: Canon iR-ADV C2020 won't print from Windows

imageRUNNER ADVANCE C2030/C2020

Printer Options**
PCL Printer Kit-AG1
PS Printer Kit-AG1
Direct Print Kit (for PDF/XPS)-H1

** UFR II standard



free
imageRUNNER ADVANCE C2030/C2030H/C2025H/C2020/C2020H e-Manual
imageRUNNER ADVANCE C2030/C2030H/C2025H/C2020/C2020H e-Manual

[bipc]

Re: Canon iR-ADV C2020 won't print from Windows

yeap when new and if not asked before they only come with the UFRII printer capabilities enabled, PCL ans PS are always optional

[cgallery]

Re: Canon iR-ADV C2020 won't print from Windows

Thanks for all the help, guys. The UFRII driver did the trick. I actually downloaded it from Canon because the one on the CD that came w/ the machine looked like 32-bit. Of course, I didn't get to see any of the manuals or anything, it is there, I am here. But the UFRII did the trick.

Do I care about PS and PCL? Are there advantages/disadvantages of UFRII vs. PS vs. PCL?

Thanks again for the help.

[teckat]

Re: Canon iR-ADV C2020 won't print from Windows

UFRII is written by Canon for Canon products and PCL I believe was written by HP originally-

UFR is ultra fast rendering. IT renders the pages and prepares them for printing faster than a conventional pcl driver with little if any loss of quality.

Canon provides you with three types of printer drivers.
The first is the Adobe Systems PS 3 emulation driver. This PS (PostScript) driver is well suited for printing from Adobe Systems software, and offers superior performance for printing high-quality text and graphics.
The second is Hewlett-Packard's PCl driver, which includes the PCl5c, PCl5e, and PCl6 drivers. These PCl (Printer Control language) drivers can be used with most kinds of business application software. The PCl5c printer driver is for color printers, while the PCl5e and PCl6 printer drivers are for black-and-white printers. PCl 6 is an advanced version of PCl5e and offers superior printing quality and speed. The PCl5e and 6 drivers come with black-and-white printers, as standard drivers.
The last is the Canon UFR II printer driver. Using the UFR (Ultra Fast Rendering) II driver, the various data processing tasks conventionally executed within the printer are appropriately divided between the host PC and the printer to greatly reduce the overall printing time. The workload can be delegated to match the output data, thus realizing a significant increase in speed through optimization.



The Power of UFR II
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http://youtu.be/u6iJUkRpn-U?t=16s

[Lorbee]

Re: Canon iR-ADV C2020 won't print from Windows

My Canon Imagerunner 5030 was flashing error every time I sent a print job from my computer at work. Very frustrating, kept saying 'load paper' but there was plenty there and it moved up properly when the drawer was shut, there were no jams, etc. I read alot of info about drivers, etc. on this site, but as it turns out, I had to simply go into the settings on the machine and change the drawer. It was highlighted to the side feeder, and not the drawer that says 'legal.' Also, from my computer, the printer was not set to auto detect (it was actually set to a saved print job) which further confused it. After I reset at the computer and at the printer everything was completely back to normal. Others used the machine over the weekend, so I'm thinking it did not default to my normal settings.