docsend

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  • Transam1
    Technician
    • May 2011
    • 48

    #1

    docsend

    has anybody ever heard of a unit attached to the copier called docsend i have a customer with these on their Canon,s.
  • KenB
    Geek Extraordinaire

    2,500+ Posts
    • Dec 2007
    • 3944

    #2
    Re: docsend

    Yes, I have.

    What do you need to know?
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

    Comment

    • Transam1
      Technician
      • May 2011
      • 48

      #3
      Re: docsend

      my e mail is gary@lbm.on.ca my customer wants to remove it and use the copier without it will all the original features still work.
      the customer says when he pushes the scan button currently it says on line or off line he wants to know if it will scan without the docsend.

      Comment

      • KenB
        Geek Extraordinaire

        2,500+ Posts
        • Dec 2007
        • 3944

        #4
        Re: docsend

        Perhaps "Docsend" means something different in the Canada than in the US.

        In the US, it is a PC and stand with a touchscreen monitor; it connects to the copier just using the network connection (plain old TCP/ IP), and uses the machine as a TWAIN scanner.

        Just a matter of unplugging it.

        Sounds like your Docsend is something totally different. If so, I can't help. Sorry.
        “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

        Comment

        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16083

          #5
          Re: docsend

          Originally posted by Transam1
          has anybody ever heard of a unit attached to the copier called docsend i have a customer with these on their Canon,s.
          Post a picture of it showing name

          do u have just the LCD & STAND ??/ or do u have the IKON DocSend SERVER connected also---

          if so u can sell both for money

          is this what u mean--IKON DocSend
          The DocSend units are free-standing stations.
          Each DocSend is associated with a Canon copier. Using a touch-screen interface, staff members can scan paper documents and send them as pdf files to e-mail addresses, fax machines, a USB stick, or directly to the Publication Center via the Digital Print Center.

          is this what u mean-



          IKON DocSend is priced at $6,995 which includes a connector for Westbrook Fortis and universal adapter for Canon and Ricoh engines.
          April 7, 2003-
          Attached Files
          Last edited by teckat; 11-15-2012, 11:47 PM.
          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

          Comment

          • Transam1
            Technician
            • May 2011
            • 48

            #6
            Re: docsend

            Originally posted by KenB
            Perhaps "Docsend" means something different in the Canada than in the US.

            In the US, it is a PC and stand with a touchscreen monitor; it connects to the copier just using the network connection (plain old TCP/ IP), and uses the machine as a TWAIN scanner.

            Just a matter of unplugging it.

            Sounds like your Docsend is something totally different. If so, I can't help. Sorry.
            it is the computer and screen just like the one posted. The cust wants to remove it from the copier and use the copiers original scan and email features is this possible?

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083

              #7
              Re: docsend

              Originally posted by Transam1
              it is the computer and screen just like the one posted. The cust wants to remove it from the copier and use the copiers original scan and email features is this possible?
              go and unplug the monitor and disconnect server/ --

              or contact a RICOH company they have IKON techs who were absorbed on merge in 2008----

              by the way>> what is your PRINTER MODEL ??? is it a Canon imageRunner ???
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • Transam1
                Technician
                • May 2011
                • 48

                #8
                Re: docsend

                Originally posted by teckat
                go and unplug the monitor and disconnect server/ --

                or contact a RICOH company they have IKON techs who were absorbed on merge in 2008----

                by the way>> what is your PRINTER MODEL ??? is it a Canon imageRunner ???
                Yes it is an image runner will the machine go back to the way it was after unplugging.
                customer does not ricoh on their property ( bad experience)
                .

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083

                  #9
                  Re: docsend

                  Originally posted by Transam1
                  Yes it is an image runner will the machine go back to the way it was after unplugging.
                  customer does not ricoh on their property ( bad experience)
                  .
                  what is the imageRunner model ??????????
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

                  • KenB
                    Geek Extraordinaire

                    2,500+ Posts
                    • Dec 2007
                    • 3944

                    #10
                    Re: docsend

                    As Teckat has asked several times now, what model Canon is this?

                    The IKON Docsend does not disable any built in scanning on the copier - it simply is a network attached scanning PC that uses the TWAIN interface. Nor is there a physical connection between it and the machine; they simply both plug into the network. (Although some of the VERY early Docsends attached to the copier with double stick tape, but those are quite ancient.)

                    The Canon will need to have Universal Send in order to be a push scanner. It may have it already, or possibly it could be purchased, depending on the model.

                    Assuming that the machine was originially purchased with the Docsend unit, I highly doubt that the machine would have Universal Send, as there would be no need to have it and the Docsend, but you never know.
                    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • Transam1
                      Technician
                      • May 2011
                      • 48

                      #11
                      Re: docsend

                      what is universal send when i push the scan button all i get is online or offline and when it says on line it does nothing

                      Comment

                      • KenB
                        Geek Extraordinaire

                        2,500+ Posts
                        • Dec 2007
                        • 3944

                        #12
                        Re: docsend

                        How many times do we have to ask which model you have???
                        “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                        Comment

                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16083

                          #13
                          Re: docsend

                          Originally posted by Transam1
                          what is universal send when i push the scan button all i get is online or offline and when it says on line it does nothing
                          Online is for scan -
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                          Comment

                          • KenB
                            Geek Extraordinaire

                            2,500+ Posts
                            • Dec 2007
                            • 3944

                            #14
                            Re: docsend

                            IF your machine has Universal Send, you will have a button on the screen that says "Send", and depending if you have fax or not, the same button would get you to fax or Universal send.

                            The "Scan" button allows you to use the machines as a TWAIN scanner, and you would need an application like Acrobat (NOT Reader), Irfanview, or the like to scan with.

                            Universal Send is a "push" scan, where TWAIN is "pull" scan.
                            “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • teckat
                              Field Supervisor

                              Site Contributor
                              10,000+ Posts
                              • Jan 2010
                              • 16083

                              #15
                              Re: docsend

                              Push Scanning (Universal Send) or Pull Scanning (Network ScanGear)
                              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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