Progress Bar hanging on IR-Adv C5030i

[seniortech]

We are having problems with a one month old IR-Adv C5030i which has done only a few hundred prints. On switch on you get the black Canon screen with the white progress bar running across the bottom of the screen, the progress bar goes almost to the end and will stop and then hang and do nothing. If you switch off and on exactly the same happens. Main Controller 1, Dimms, Hard Drive have all been changed and the machine has been flashed with new firmware, and still my colleague cannot clear this fault. Has anyone seen this fault and give me some pointers or ideas on where to look next.

Many thanks

[sweet.persona]

Re: Progress Bar hanging on IR-Adv C5030i

Hi friend

I have seen this problem before , When u switch on the machine ,LCD display lights and progress bar move to the right, arrive at the end then block and does not pass the stage ready to copy!!!

i think it is the Image Processor was damaged

good luck.

[teckat]

Re: Progress Bar hanging on IR-Adv C5030i

We are having problems with a one month old IR-Adv C5030i which has done only a few hundred prints. On switch on you get the black Canon screen with the white progress bar running across the bottom of the screen, the progress bar goes almost to the end and will stop and then hang and do nothing. If you switch off and on exactly the same happens. Main Controller 1, Dimms, Hard Drive have all been changed and the machine has been flashed with new firmware, and still my colleague cannot clear this fault. Has anyone seen this fault and give me some pointers or ideas on where to look next.

Many thanks

1-Try Re-loading of the firmware on the machine
2-If possible can u check/replace both Memory Dimms located on Main Controller


3-Try performing in service mode-
LEVEL 1> COPIER> FUNCTION> SYSTEM > HD-CHECK >0, HD-CLEAR/ power off/on

[zoraldinho]

Re: Progress Bar hanging on IR-Adv C5030i

Did you try with Controller self-diagnosis function?