canon ir3300 paper at tray 2 not detected

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  • msmy
    Trusted Tech

    100+ Posts
    • May 2010
    • 123

    #1

    canon ir3300 paper at tray 2 not detected

    Hi,

    Any idea why canon IR3300 tray 2 not detect paper? When I put the paper, the tray lift the paper. However, the machine still showed there are no paper at this tray.

    help please...
  • Canon.Tech
    Trusted Tech
    • Mar 2009
    • 335

    #2
    Re: canon ir3300 paper at tray 2 not detected

    The lifter cam usually breaks, also check there are no small pieces of paper trapped behind the cassette, use a torch, only needs to be a small piece to cause load paper.

    Comment

    • bineeshgeorge
      Trusted Tech

      100+ Posts
      • Jul 2009
      • 107

      #3
      Re: canon ir3300 paper at tray 2 not detected

      check the battery and tracks near the battery on the dc controller pcb,, it may be damaged due to battery leakage....

      Comment

      • dan7777
        Senior Tech

        500+ Posts
        • Dec 2012
        • 680

        #4
        Re: canon ir3300 paper at tray 2 not detected

        Originally posted by msmy
        Hi,

        Any idea why canon IR3300 tray 2 not detect paper? When I put the paper, the tray lift the paper. However, the machine still showed there are no paper at this tray.

        help please...
        There is a gear that breaks (or cracks). I was told it was really difficult to replace so work let me replace the entire feed assembly with a known good one. Usually it will detect paper if the tray is full but not when it gets lower. I don't know which gear or have a part number. The entire feed assembly is not that difficult to take out. I think it has to be out to replace the gear(s).

        Comment

        • northernlife
          Senior Tech

          500+ Posts
          • Sep 2011
          • 847

          #5
          Re: canon ir3300 paper at tray 2 not detected

          Sector gear is broken. 100% guaranteed. It's in the paper pickup assembly. I believe teckat has the instructions for how to change that one. We've got so many used 2200's that we just swap the ppu assy and chuck the old one.

          Comment

          • Tricky
            Field Supervisor

            Site Contributor
            2,500+ Posts
            • Apr 2009
            • 2621

            #6
            Re: canon ir3300 paper at tray 2 not detected

            Replacing that gear doesn't look easy..


            Comment

            • msmy
              Trusted Tech

              100+ Posts
              • May 2010
              • 123

              #7
              Re: canon ir3300 paper at tray 2 not detected

              [QUOTE=skynet;332633]Replacing that gear doesn't look easy..


              thanks guys.

              Now the problem solved.

              Comment

              • northernlife
                Senior Tech

                500+ Posts
                • Sep 2011
                • 847

                #8
                Re: canon ir3300 paper at tray 2 not detected

                One of the hardest things I've had to work on and it's not that hard. Just this gear is spring loaded against these two cams, etc... It's doable it just sucks

                Originally posted by skynet
                Replacing that gear doesn't look easy..


                Comment

                • campy
                  Trusted Tech

                  250+ Posts
                  • May 2012
                  • 315

                  #9
                  Re: canon ir3300 paper at tray 2 not detected

                  The bottom one is easy, try doing the top one.

                  Comment

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