Canon IR 5055 waiting to print error?????

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  • landspeeder
    Trusted Tech

    250+ Posts
    • Feb 2010
    • 355

    #1

    Canon IR 5055 waiting to print error?????

    I have a IR 5055 that is displaying "waiting to print" for ever......what is the usual cause??
    You never realize how cheap a professional is until after you let an amateur do it.... and
    if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!
  • Rachid.Akli
    Senior Tech

    500+ Posts
    • Oct 2011
    • 595

    #2
    Re: Canon IR 5055 waiting to print error?????

    Originally posted by landspeeder
    I have a IR 5055 that is displaying "waiting to print" for ever......what is the usual cause??
    Was the machine able to print before? Have you installed the right driver? Is your machine copying? Are you able to print an internal test? What is the boot version?

    Rachid.
    "Find a job you love and you’ll never have to work a day in your life." Nagy's father

    Comment

    • landspeeder
      Trusted Tech

      250+ Posts
      • Feb 2010
      • 355

      #3
      Re: Canon IR 5055 waiting to print error?????

      Originally posted by Rachid.Akli
      Was the machine able to print before? Have you installed the right driver? Is your machine copying? Are you able to print an internal test? What is the boot version?

      Rachid.
      Yes it was printing...this is a new contract machine from another provider who got the heave ho....they, customer, have had it for years so I would think the driver is alright...I will be onsite tomorrow and see about a int test etc

      Thanks
      You never realize how cheap a professional is until after you let an amateur do it.... and
      if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16083

        #4
        Re: Canon IR 5055 waiting to print error?????

        Originally posted by landspeeder
        I have a IR 5055 that is displaying "waiting to print" for ever......what is the usual cause??
        probably a memory issue/
        remove>clean ends>re-seat

        or-------------------------------------
        waiting to print" message
        If the System Monitor is checked, and u see a STAPLE LOADING message.

        The main cause of this issue is that the finisher has run out of staples or the staple cartridge is missing or not properly installed.

        or---------------------------------------

        "Warming Up" or "Waiting To Print"
        If the imageRUNNER indicate either or both of these messages, check to see if the Fixing temperature is rising. If it is, try disconnecting the Finisher. If the imageRUNNER will come to ready with the Finisher disconnected there may be a fault in communication with the Finisher, even though no error code is indicated.

        Check to see if the Staple Cartridge is properly seated. It has been found if the Cartridge is not fully seated in the Stapler the above symptoms may be observed.

        or--------------------------------------

        ??- is this when duplexing--if so>>
        When duplexing, the horizontal registration sensor PS31 and horizontal registration motor M16 detect the edge of the copy paper. If there is a drive or sensor malfunction in horizontal detection, the copier will continue to rotate and the control panel indicates "waiting to print".

        The sensor can be checked in service mode: I/O>PCON>bit 6 (0 = paper present)
        The motor can be checked in service mode: FUNCTION>PART-CHK>set MTR to 23...................
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • Netg20

          #5
          Re: Canon IR 5055 waiting to print error?????

          Originally posted by landspeeder
          Yes it was printing...this is a new contract machine from another provider who got the heave ho....they, customer, have had it for years so I would think the driver is alright...I will be onsite tomorrow and see about a int test etc

          Thanks

          The finisher trays can cause the message. Is it intermittent? Usually you would need to reboot if this is the issue. Also maybe look at the error history to see if we have any 540,542 codes. Usually if it is in waiting to print, if you look at the tray it may be just a bit to high.

          Comment

          • landspeeder
            Trusted Tech

            250+ Posts
            • Feb 2010
            • 355

            #6
            Re: Canon IR 5055 waiting to print error?????

            Originally posted by teckat
            probably a memory issue/
            remove>clean ends>re-seat

            or-------------------------------------
            waiting to print" message
            If the System Monitor is checked, and u see a STAPLE LOADING message.

            The main cause of this issue is that the finisher has run out of staples or the staple cartridge is missing or not properly installed.

            or---------------------------------------

            "Warming Up" or "Waiting To Print"
            If the imageRUNNER indicate either or both of these messages, check to see if the Fixing temperature is rising. If it is, try disconnecting the Finisher. If the imageRUNNER will come to ready with the Finisher disconnected there may be a fault in communication with the Finisher, even though no error code is indicated.

            Check to see if the Staple Cartridge is properly seated. It has been found if the Cartridge is not fully seated in the Stapler the above symptoms may be observed.

            or--------------------------------------

            ??- is this when duplexing--if so>>
            When duplexing, the horizontal registration sensor PS31 and horizontal registration motor M16 detect the edge of the copy paper. If there is a drive or sensor malfunction in horizontal detection, the copier will continue to rotate and the control panel indicates "waiting to print".

            The sensor can be checked in service mode: I/O>PCON>bit 6 (0 = paper present)
            The motor can be checked in service mode: FUNCTION>PART-CHK>set MTR to 23...................
            The info helped yeaaaa, just to let you know the staple pack was "not" snapped into place and when it was, away it went!!!! One other thing this machine jams quite alot...I have put new feed rollers, sep pads, cleaned everything...still jams everyday...could the staple issue been a slight cause? If not what else too look for?
            Thanks
            You never realize how cheap a professional is until after you let an amateur do it.... and
            if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

            Comment

            • teckat
              Field Supervisor

              Site Contributor
              10,000+ Posts
              • Jan 2010
              • 16083

              #7
              Re: Canon IR 5055 waiting to print error?????

              Post the jam codes/

              media type
              jam on printing & copying

              locations ?/check if listed paper size on control panel is correct
              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

              Comment

              • landspeeder
                Trusted Tech

                250+ Posts
                • Feb 2010
                • 355

                #8
                Re: Canon IR 5055 waiting to print error?????

                when it jams the lead paper is at the fuser, part of the way thru, and the paper behind it maybe 3 to 4 pages are fanned from the lead page..look like train cars. They are maybe 1-2" on the page in front as if they were not being seperated. I have changed the feed tires and sep roller which makes it go longer between jams. It is dry in the copier room so we were thinking maybe static...
                You never realize how cheap a professional is until after you let an amateur do it.... and
                if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083

                  #9
                  Re: Canon IR 5055 waiting to print error?????

                  Originally posted by landspeeder
                  when it jams the lead paper is at the fuser, part of the way thru, and the paper behind it maybe 3 to 4 pages are fanned from the lead page..look like train cars. They are maybe 1-2" on the page in front as if they were not being seperated. I have changed the feed tires and sep roller which makes it go longer between jams. It is dry in the copier room so we were thinking maybe static...
                  JAM CODES ????????????????

                  remember....if the first copy does not exit properly> everything behind it stops/jams up


                  test-----what happens when u run one single print at a time
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

                  • landspeeder
                    Trusted Tech

                    250+ Posts
                    • Feb 2010
                    • 355

                    #10
                    Re: Canon IR 5055 waiting to print error?????

                    no jam codes...from what Ive seen single copies are fine.....they can also go thru a ream or two of paper without any jams .....
                    You never realize how cheap a professional is until after you let an amateur do it.... and
                    if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                    Comment

                    • KL568
                      _

                      250+ Posts
                      • Feb 2011
                      • 324

                      #11
                      Re: Canon IR 5055 waiting to print error?????

                      Originally posted by landspeeder
                      no jam codes...from what Ive seen single copies are fine.....they can also go thru a ream or two of paper without any jams .....
                      Hi,

                      Any chance that 1 of drive gears sitting between fixing unit and paper transporter has a missing teeth or worn out 1-way gear?

                      Is the fixing unit good?

                      Comment

                      • landspeeder
                        Trusted Tech

                        250+ Posts
                        • Feb 2010
                        • 355

                        #12
                        Re: Canon IR 5055 waiting to print error?????

                        Originally posted by KL568
                        Hi,

                        Any chance that 1 of drive gears sitting between fixing unit and paper transporter has a missing teeth or worn out 1-way gear?

                        Is the fixing unit good?
                        I will check that ..thanks for the idea!
                        Have a Merry Christmas!!
                        You never realize how cheap a professional is until after you let an amateur do it.... and
                        if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                        Comment

                        • acfife
                          Technician

                          50+ Posts
                          • May 2012
                          • 63

                          #13
                          Re: Canon IR 5055 waiting to print error?????

                          Don't know if you are still having jamming issue?
                          It is very common on this model for the lower fuser rolller/bearings to wear out this can cause the symptoms you describe
                          the part number for this is FM2-9789-000 and comes with the bearings fitted.
                          hope this helps.

                          Comment

                          • techandtrader
                            Trusted Tech

                            Site Contributor
                            250+ Posts
                            • Jun 2016
                            • 318

                            #14
                            Re: Canon IR 5055 waiting to print error?????

                            Originally posted by acfife
                            Don't know if you are still having jamming issue?
                            It is very common on this model for the lower fuser rolller/bearings to wear out this can cause the symptoms you describe
                            the part number for this is FM2-9789-000 and comes with the bearings fitted.
                            hope this helps.

                            When the bearings are shot the paper might sometimes pass but will intermittently die in the fuser. no other symptoms.
                            I have used Canon Imagerunner parts for sale. Most are floor model Color and / Advances Imagerunner with some 3025 3235 parts. Several intact machines being parted.

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