Canon C1030if losing scan connection

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  • Cosmo Monkey
    #1

    [Error Code] Canon C1030if losing scan connection

    Hello,
    This is my first post, so be gentle. I have a Canon C1030 setup to scan to computers within our network (workgroup not domain). I am losing connection to the only one computer with an #806 error. My smb settings are correct, (I believe) and this is only an intermittent problem. I can reboot the computer and it will reconnect. I have replaced all cables involved. When connection is lost, I can still print.

    Thank you for reading,
    Cosmo
    Tags: canon 1030 scan problems
    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083
      #2
      Re: Canon C1030if losing scan connection

      Originally posted by Cosmo Monkey
      Hello,
      This is my first post, so be gentle. I have a Canon C1030 setup to scan to computers within our network (workgroup not domain). I am losing connection to the only one computer with an #806 error. My smb settings are correct, (I believe) and this is only an intermittent problem. I can reboot the computer and it will reconnect. I have replaced all cables involved. When connection is lost, I can still print.

      Thank you for reading,
      Cosmo
      May help

      Believe u can increase data size to 99MB for sending
      Send Data Size Limit 0 to 99MB, in 1MB unit (3MB*) *is the standard setting

      under>Additional Functions key
      System Management Set. > Communication Settings>E-mail/I-Fax Settings>Send Data Size Limit



      #806 [SMB] Sending to a shared folder
      Cause
      -Incorrect username or password was specified when
      sending to the shared folder.
      -Incorrect destination was specified when sending to a shared folder.
      Remedy
      -Check and verify that the username and password are correct.
      -Check and verify that shared folder destination is correct.

      #806 [FTP] Sending to FTP server
      Cause
      -Incorrect username or password was specified when
      sending to the FTP Server.
      -Incorrect destination was specified when sending an FTP server.
      Remedy
      -Check and verify that the username and password are correct.
      -Check and verify that FTP server is correct.

      #806 [SMTP] Sending to e-mail server
      Cause
      -Incorrect username or password was specified when
      sending to the E-mail/I-fax Server.
      Remedy
      -Check and verify that the username and password are correct.
      -Check and verify that E-mail/I-fax server destination is correct.
      -Incorrect destination was specified when sending an E- mail/Ifax server.
      Notes:
      Please use Microsoft Outlook Express (DO NOT USE OUTLOOK) to test, verify and confirm the correct requirements for the E-mail server that the customer is trying to use to send E-mail. You can bring up Microsoft Outlook Express by clicking START > RUN then
      type MSIMN and click OK. Then create an E-mail account using the information that was provided to you and try to send an email from MS Outlook Express.
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • Cosmo Monkey
          #3
          Re: Canon C1030if losing scan connection

          Originally posted by teckat
          May help

          Believe u can increase data size to 99MB for sending
          Send Data Size Limit 0 to 99MB, in 1MB unit (3MB*) *is the standard setting

          under>Additional Functions key
          System Management Set. > Communication Settings>E-mail/I-Fax Settings>Send Data Size Limit



          #806 [SMB] Sending to a shared folder
          Cause
          -Incorrect username or password was specified when
          sending to the shared folder.
          -Incorrect destination was specified when sending to a shared folder.
          Remedy
          -Check and verify that the username and password are correct.
          -Check and verify that shared folder destination is correct.

          #806 [FTP] Sending to FTP server
          Cause
          -Incorrect username or password was specified when
          sending to the FTP Server.
          -Incorrect destination was specified when sending an FTP server.
          Remedy
          -Check and verify that the username and password are correct.
          -Check and verify that FTP server is correct.

          #806 [SMTP] Sending to e-mail server
          Cause
          -Incorrect username or password was specified when
          sending to the E-mail/I-fax Server.
          Remedy
          -Check and verify that the username and password are correct.
          -Check and verify that E-mail/I-fax server destination is correct.
          -Incorrect destination was specified when sending an E- mail/Ifax server.
          Notes:
          Please use Microsoft Outlook Express (DO NOT USE OUTLOOK) to test, verify and confirm the correct requirements for the E-mail server that the customer is trying to use to send E-mail. You can bring up Microsoft Outlook Express by clicking START > RUN then
          type MSIMN and click OK. Then create an E-mail account using the information that was provided to you and try to send an email from MS Outlook Express.
          Thank you, I will try that this morning. Not sure if that will correct the problems because as you listed the #806 error seems to refer to permissions. I can print from the computer, just not scan to it.
          Again, thank you for your suggestions. Will post results at end of day.
          Cosmo

            Comment

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