Canon C5180 error E00004

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  • landspeeder
    Trusted Tech

    250+ Posts
    • Feb 2010
    • 355
    #1

    Canon C5180 error E00004

    So the customer has this E0004-0401 error which points to the fuser, thermistor or power board etc. Parts for this copier are not inexpensive and the customer is away outa town...travell/time/mileage...so what is the general opinion on what is the most common cause!!!!!!

    Thanks all!
    You never realize how cheap a professional is until after you let an amateur do it.... and
    if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!
    Tags: None
    • Fer
      Trusted Tech

      250+ Posts
      • Nov 2009
      • 267
      #2
      Re: Canon C5180 error E00004

      An error with the thermystors in the fixing unit.

      Try cleaning the fixing connectors, especially the on top side of the fixing unit, closest to the handgrip. Also clean the corresponding connectors inside the machine. Of error persist, replace the fixing unit. The thermystors are INSIDE the fixing belts, replacing them would take to much time in the field and a big change the unit is unrepairable.

        Comment

        • Rachid.Akli
          Senior Tech

          500+ Posts
          • Oct 2011
          • 595
          #3
          Re: Canon C5180 error E00004

          Originally posted by landspeeder
          So the customer has this E0004-0401 error which points to the fuser, thermistor or power board etc. Parts for this copier are not inexpensive and the customer is away outa town...travell/time/mileage...so what is the general opinion on what is the most common cause!!!!!!

          Thanks all!

          Most of the time, it is necessary to replace the fixing unit.

          Rachid.
          "Find a job you love and you’ll never have to work a day in your life." Nagy's father

            Comment

            • landspeeder
              Trusted Tech

              250+ Posts
              • Feb 2010
              • 355
              #4
              Re: Canon C5180 error E00004

              Customer loves their copier...so I quoted a fuser because that way its done...no back and forth

              So to confirm the fuser change should cover it? Without a crystal ball of coarse


              Originally posted by Fer
              An error with the thermystors in the fixing unit.

              Try cleaning the fixing connectors, especially the on top side of the fixing unit, closest to the handgrip. Also clean the corresponding connectors inside the machine. Of error persist, replace the fixing unit. The thermystors are INSIDE the fixing belts, replacing them would take to much time in the field and a big change the unit is unrepairable.
              You never realize how cheap a professional is until after you let an amateur do it.... and
              if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                Comment

                • blazebusiness
                  SanDiegoCopierRepair.com

                  Site Contributor
                  1,000+ Posts
                  • Apr 2010
                  • 1250
                  #5
                  Re: Canon C5180 error E00004

                  Originally posted by landspeeder
                  Customer loves their copier...so I quoted a fuser because that way its done...no back and forth

                  So to confirm the fuser change should cover it? Without a crystal ball of coarse
                  A fuser change should take care of it but those units are super pricey. Shame that they cost so much because the machine is solid but a lot of customers replace the copier when they see how much the fuser will cost them.
                  sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

                    Comment

                    • landspeeder
                      Trusted Tech

                      250+ Posts
                      • Feb 2010
                      • 355
                      #6
                      Re: Canon C5180 error E00004

                      this customer paid $15,000. for the machine and they need something this good and a fuser is cheaper than another machine...but why so much, only Canon has access to that dart board....I do Xerox Phaser, solid ink, and if you do not have a contract their prices are nuts compared to what you paid for those high maintaince things

                      soooo thanks for the great input...have a great one!!!
                      You never realize how cheap a professional is until after you let an amateur do it.... and
                      if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                        Comment

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