irc4080 photos not in color

[repeatcopiers]

I have a customer that says when they print a photo from their computers it will not print in color. Their IT person is saying their print settings are setup correctly and not defaulting to b/w, everything else will print in color except photos. Is there a setting on the copier that I'm missing?

[teckat]

Re: irc4080 photos not in color

I have a customer that says when they print a photo from their computers it will not print in color. Their IT person is saying their print settings are setup correctly and not defaulting to b/w, everything else will print in color except photos. Is there a setting on the copier that I'm missing?

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Printer has Fiery or Multi-PDL Print Kit ??

are photos from e-mail attachments or scanned in to PC
what driver is used ???

[repeatcopiers]

Re: irc4080 photos not in color

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Printer has Fiery or Multi-PDL Print Kit ??

are photos from e-mail attachments or scanned in to PC
what driver is used ???

Multi PDL print kit
email attachments
PCL5 driver

[teckat]

Re: irc4080 photos not in color

Multi PDL print kit
email attachments
PCL5 driver

have u tried to scan a photo from glass > send to e-mail > then open & print ??

[repeatcopiers]

Re: irc4080 photos not in color

have u tried to scan a photo from glass > send to e-mail > then open & print ??

Tried that this morning and it scanned it as b/w.

[teckat]

Re: irc4080 photos not in color

Tried that this morning and it scanned it as b/w.

hard to believe

scanned to PC > in PC View it shows color ??

if u make a straight copy off glass from a COLOR PHOTO> it comes out as what ?

[northernlife]

Re: irc4080 photos not in color

Under the quality tab in the print driver is it set for acs/black/or full colour?

[repeatcopiers]

Re: irc4080 photos not in color

hard to believe

scanned to PC > in PC View it shows color ??

if u make a straight copy off glass from a COLOR PHOTO> it comes out as what ?

Evidentally someone had been in the additional functions section pushing buttons, when tech went out this morning, under printer settings, color mode, they had it set on Black instead of Auto. Then they weren't selecting Color when they were scanning a photo in.

[teckat]

Re: irc4080 photos not in color

Evidentally someone had been in the additional functions section pushing buttons, when tech went out this morning, under printer settings, color mode, they had it set on Black instead of Auto. Then they weren't selecting Color when they were scanning a photo in.

see guides to download
Blue Ridge Copier




keyops don't belong in additional functions