Canon iR3035error E000020-0000

[mradivoje]

On the our Canon iR3035 after power ON have a message E 000020-0000
Please help us to solve that problem

[Canon.Tech]

Re: Canon iR3035error E000020-0000

E020 toner clogging between sub hopper and developing assembly

[teckat]

Re: Canon iR3035error E000020-0000

On the our Canon iR3035 after power ON have a message E 000020-0000
Please help us to solve that problem

-----------------are u a tech ?

E020-0000 Error Code will occur if there is an absence of toner detected by the Developing Assembly Toner Level Sensor and a presence of toner is detected by the Hopper Toner Level Sensor.

Check the developer unit auger. If the auger is blocked, the toner would not properly move to the sub hopper. ( check sub-hopper motor M12 operation )
Inspect the toner motor drive/ and the auger mechanism for any foreign object


Error code occurs when the developing assembly toner sensor (TS1) indicates no toner is detected in the developing assembly while the hopper toner level sensor (TS2) indicates toner is present in the sub hopper.
The toner sensors can be checked in I/O mode. To check the TS1 sensor go to I/O>DC-CON>P021 bit 1. Toner being detected will indicate "1." The TS2 sensor can be checked at I/O>DC-CON>P030 bit3. Toner being detected will indicate "1."