Configure iR C4580i to use Cox Business SMTP Send to email

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  • rarankin
    • May 2025
    #1

    [Error Code] Configure iR C4580i to use Cox Business SMTP Send to email

    Configure iR C4580i to use Cox Business SMTP Send to email
    I am trying to configure a Canon imagerunner C4580 to use external Cox Business email SMTP account/server for my Send to email function.
    As soon as I add address and select "start"; system goes to "resending" and then prints out error
    I have contacted Cox support a couple of times and they have not been able to help
    Any suggestions?
    Thanks
    Tags: canon email cox smtp
    • northernlife
      Senior Tech

      500+ Posts
      • Sep 2011
      • 847
      #2
      Re: Configure iR C4580i to use Cox Business SMTP Send to email

      Scan me your network settings sheet please. I got a buddy on cox I'll double check settings with him when I get your network settings sheet. Make sure ip address, subnet mask, def gw, dns servers are all ok. Then you just need to worry about the email. when it prints a tx failed report is there a three digit number on it?

        Comment

        • rarankin
          #3
          Re: Configure iR C4580i to use Cox Business SMTP Send to email

          Originally posted by northernlife
          Scan me your network settings sheet please. I got a buddy on cox I'll double check settings with him when I get your network settings sheet. Make sure ip address, subnet mask, def gw, dns servers are all ok. Then you just need to worry about the email. when it prints a tx failed report is there a three digit number on it?

          Here are my current settings:
          Internal:
          DHCP 192.168.109.10
          DNS 192.168.109.10
          Gateway 192.168.109.10
          C4580i 192.168.109.82

          External (Cox)
          Network Address 70.184.87.189
          Gateway 70.184.87.161
          DNS1 68.105.28.12
          DNS2 68.105.29.12

          Cox EMail Information
          SMTP Server 68.99.120.3
          POP3 Server 68.99.120.2

          Thanks,
          Dick

            Comment

            • northernlife
              Senior Tech

              500+ Posts
              • Sep 2011
              • 847
              #4
              Re: Configure iR C4580i to use Cox Business SMTP Send to email

              Don't use ip's for the mail server. If they use load balancing or anything like that it will fail. Set your smtp server for smtp.cox.net or smtp.coxmail.com (unable to find definitive and I don't know where you're located) and make sure you have smtp authentication set as a valid user/pass. If that still fails the machine will print out a tx fail report with a #xxx error code. It should work though but if it doesn't let me know. I'd also reccomend against leaving pop disabled unless you're doing forwarding on the machine itself.

              Originally posted by rarankin
              Here are my current settings:
              Internal:
              DHCP 192.168.109.10
              DNS 192.168.109.10
              Gateway 192.168.109.10
              C4580i 192.168.109.82

              External (Cox)
              Network Address 70.184.87.189
              Gateway 70.184.87.161
              DNS1 68.105.28.12
              DNS2 68.105.29.12

              Cox EMail Information
              SMTP Server 68.99.120.3
              POP3 Server 68.99.120.2

              Thanks,
              Dick

                Comment

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