E0067 - 102 for Canon IR C3580i

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  • mark121381
    Technician

    50+ Posts
    • Jul 2011
    • 85

    #1

    [Error Code] E0067 - 102 for Canon IR C3580i

    Good day,

    Please help me on this. I replaced the Black drum unit due to having line appeared on print out, then when the machine goes on the error suddenly appear E0067 - 102. I clean all the contacts for the primary transfer roller also I change another Drum unit as per manual but i still got this error . Can some one help me on this error? thank you in advance
  • Rachid.Akli
    Senior Tech

    500+ Posts
    • Oct 2011
    • 595

    #2
    Re: E0067 - 102 for Canon IR C3580i

    Originally posted by mark121381
    Good day,

    Please help me on this. I replaced the Black drum unit due to having line appeared on print out, then when the machine goes on the error suddenly appear E0067 - 102. I clean all the contacts for the primary transfer roller also I change another Drum unit as per manual but i still got this error . Can some one help me on this error? thank you in advance
    Dear all,

    For a diagnosis goal, instal back the old drum (the one which gave you black lines). If the the error is still displayed, verify the machine driving/coupling gear of the black drum. If the error disappears, upgrade your machine to the latest DCCON and system versions. Instal the new drum.

    Rachid.
    "Find a job you love and you’ll never have to work a day in your life." Nagy's father

    Comment

    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16083

      #3
      Re: E0067 - 102 for Canon IR C3580i

      Originally posted by mark121381
      Good day,

      Please help me on this. I replaced the Black drum unit due to having line appeared on print out, then when the machine goes on the error suddenly appear E0067 - 102. I clean all the contacts for the primary transfer roller also I change another Drum unit as per manual but i still got this error . Can some one help me on this error? thank you in advance
      =============================

      Check to see if the primary transfer roller spring is deformed or detached.

      I would replace all the other drums what are the % on them


      it has been found that the coupling within the Drum Drive gets compressed. (See illustration #2 below)
      check if this is your issue


      Remove the e-ring and correct the spring tension as in illustration #3.


      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • mark121381
        Technician

        50+ Posts
        • Jul 2011
        • 85

        #4
        Re: E0067 - 102 for Canon IR C3580i

        Originally posted by Rachid.Akli
        Dear all,

        For a diagnosis goal, instal back the old drum (the one which gave you black lines). If the the error is still displayed, verify the machine driving/coupling gear of the black drum. If the error disappears, upgrade your machine to the latest DCCON and system versions. Instal the new drum.

        Rachid.

        Sir,

        If I installed back the old drum which is having line, no error occurred.What Version do you recommend for upgrading.Right now the DC con version 65.02

        Comment

        • mark121381
          Technician

          50+ Posts
          • Jul 2011
          • 85

          #5
          Re: E0067 - 102 for Canon IR C3580i

          Originally posted by teckat
          =============================

          Check to see if the primary transfer roller spring is deformed or detached.

          I would replace all the other drums what are the % on them


          it has been found that the coupling within the Drum Drive gets compressed. (See illustration #2 below)
          check if this is your issue


          Remove the e-ring and correct the spring tension as in illustration #3.



          Hello Sir,

          Before the % of the 3 other drums are 75%, but i tried to reset the DC con so its become all zero. OK sir I am going to check the coupling. thank you

          Comment

          • mark121381
            Technician

            50+ Posts
            • Jul 2011
            • 85

            #6
            Re: E0067 - 102 for Canon IR C3580i

            Originally posted by teckat
            =============================

            Check to see if the primary transfer roller spring is deformed or detached.

            I would replace all the other drums what are the % on them


            it has been found that the coupling within the Drum Drive gets compressed. (See illustration #2 below)
            check if this is your issue


            Remove the e-ring and correct the spring tension as in illustration #3.



            Sir,

            I already checked the coupling and it is on the right position.

            Comment

            • mark121381
              Technician

              50+ Posts
              • Jul 2011
              • 85

              #7
              Re: E0067 - 102 for Canon IR C3580i

              update:

              Right now the machine was working,but when we did Full auto adjust, the 1st and 2nd calibration calibration prints will be ok but the final calibration which is the 3rd prints, the machine discontinued the process and then the error 0067-102 will display.

              Comment

              • vamoursly
                Trusted Tech

                250+ Posts
                • Sep 2011
                • 273

                #8
                Re: E0067 - 102 for Canon IR C3580i

                Did you check the primary transfer spring, does it go into position ok, is it deformed, or not there?

                Did you clean were the spring contacts on the metal plate?

                Was the replacement drum an OEM original, or rebuild? - There are contacts on the side of the drum, make sure they are not deformed and clean...

                If all this is fine, when you put the 'hood' down ( I think of it as like a car hood gently press down on the right side to ensure good contact.

                Feedback required old boy, hope this helps....

                V

                Comment

                • teckat
                  Field Supervisor

                  Site Contributor
                  10,000+ Posts
                  • Jan 2010
                  • 16083

                  #9
                  Re: E0067 - 102 for Canon IR C3580i

                  Originally posted by mark121381
                  update:

                  Right now the machine was working,but when we did Full auto adjust, the 1st and 2nd calibration calibration prints will be ok but the final calibration which is the 3rd prints, the machine discontinued the process and then the error 0067-102 will display.
                  ------------------
                  Did u clean the lasers with that blue stick ?
                  (dust proof glass)


                  ITB ==How old is this unit ???????


                  HVT2
                  === check/swap or replace it
                  HVT2.JPG
                  a. Clean the Transfer H.V. PCB (HV2) Contacts.
                  b. Clean the Process Unit contacts to the main frame.
                  c. Upgrade the DCON to v49.01

                  During the life of the ITB Unit, resistance against parts around the Primary Transfer Roller causes a decrease in the primary current at the drum detection sequence. This symptom may occur more frequently in a low temperature, low humidity environment.
                  --------------------------------------------------
                  also
                  REPLACE ALL DRUMS AT SAME TIME use OEM DRUMS
                  **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                  Comment

                  • Rachid.Akli
                    Senior Tech

                    500+ Posts
                    • Oct 2011
                    • 595

                    #10
                    Re: E0067 - 102 for Canon IR C3580i

                    Originally posted by mark121381
                    Sir,

                    If I installed back the old drum which is having line, no error occurred.What Version do you recommend for upgrading.Right now the DC con version 65.02
                    This is the latest DCcon version.

                    Replace the transfer assembly or the scondary transfer roller.


                    Rachid.
                    "Find a job you love and you’ll never have to work a day in your life." Nagy's father

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16083

                      #11
                      Re: E0067 - 102 for Canon IR C3580i

                      Just remembered that the IBT UNIT develops a crack in frame connector for Black primary transfer roller connection/ effects black transfer for gradation

                      agree to that>> replace the ITB & it's cleaning unit
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

                      • mark121381
                        Technician

                        50+ Posts
                        • Jul 2011
                        • 85

                        #12
                        Re: E0067 - 102 for Canon IR C3580i

                        Originally posted by teckat
                        ------------------
                        Did u clean the lasers with that blue stick ?
                        (dust proof glass)


                        ITB ==How old is this unit ???????


                        HVT2
                        === check/swap or replace it
                        [ATTACH=CONFIG]20562[/ATTACH]
                        a. Clean the Transfer H.V. PCB (HV2) Contacts.
                        b. Clean the Process Unit contacts to the main frame.
                        c. Upgrade the DCON to v49.01

                        During the life of the ITB Unit, resistance against parts around the Primary Transfer Roller causes a decrease in the primary current at the drum detection sequence. This symptom may occur more frequently in a low temperature, low humidity environment.
                        --------------------------------------------------
                        also
                        REPLACE ALL DRUMS AT SAME TIME use OEM DRUMS

                        Thank you Sir. I'll do this all.

                        Comment

                        • mark121381
                          Technician

                          50+ Posts
                          • Jul 2011
                          • 85

                          #13
                          Re: E0067 - 102 for Canon IR C3580i

                          update:

                          We change the ITB Ass'y. Performed auto adjust gradation, all was working fine. thanks to all really appreciate

                          Comment

                          • teckat
                            Field Supervisor

                            Site Contributor
                            10,000+ Posts
                            • Jan 2010
                            • 16083

                            #14
                            Re: E0067 - 102 for Canon IR C3580i

                            Originally posted by mark121381
                            update:

                            We change the ITB Ass'y. Performed auto adjust gradation, all was working fine. thanks to all really appreciate
                            [[[[[[[[[[[[[[[[[[[[[

                            Check Mark.jpg
                            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                            Comment

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