ir5020 won't shut off

[Ron314]

So a customer has said that this ir5020 that I just sent him doesn't shut off using the control panel switch, though the main switch around the back right does do the job. It was sent out of my shop with the switch working fine only a day ago so is there a software setting for this? Surely it's not the switch ?


Ron

[Alex ahir]

Re: ir5020 won't shut off

So a customer has said that this ir5020 that I just sent him doesn't shut off using the control panel switch, though the main switch around the back right does do the job. It was sent out of my shop with the switch working fine only a day ago so is there a software setting for this? Surely it's not the switch ?


Ron

YES IN SERVICE MODE.

[teckat]

Re: ir5020 won't shut off

So a customer has said that this ir5020 that I just sent him doesn't shut off using the control panel switch, though the main switch around the back right does do the job. It was sent out of my shop with the switch working fine only a day ago so is there a software setting for this? Surely it's not the switch ?


Ron

=========================

Control panel power switch=(sub power supply)

Control panel power switch PCB/////////check for lose connector to Control panel CPU PCB

[Ron314]

Re: ir5020 won't shut off

Control panel power switch PCB/////////check for lose connector to Control panel CPU PCB

Thanks, the problem gets complicated only because the copier is now located 5 hours from where I live, so even with a half hour fix-time it will be a +10 hour day. Geeze it would have been nice if it was a software key-lock-out or something like that but I have gone through the Service manual to no avail.

Any other ideas before I spill an entire day on this?

[teckat]

Re: ir5020 won't shut off

Thanks, the problem gets complicated only because the copier is now located 5 hours from where I live, so even with a half hour fix-time it will be a +10 hour day. Geeze it would have been nice if it was a software key-lock-out or something like that but I have gone through the Service manual to no avail.

Any other ideas before I spill an entire day on this?

-----------------------------------------------------

I would ask the customer exactly what happens (EXPECTS) with the Control Panel Switch (soft switch) /
Make sure they are not talking about the Energy Saver Key which is next to the Control Panel Switch (soft switch)



Tell them the >Control Panel Switch (soft switch) does not power off printer.

-Standby Mode (normal operation)
Standby mode is used during normal operation or while the machine is ready for operation, i.e., nearly all its power supplies are powered.
In addition to the main controller PCB, the reader unit, printer unit, and control panel are all ready for communication/control.

-Power Save Mode
All power supplies are powered (same as standby mode).
The level of power consumption is reduced by lowering the control temperature of the fixing assembly in standby state.

-Low Power Mode
In low power mode, only the +24-V power supply remains off; the level of power consumption for the reader unit and the printer unit is reduced for low power consumption.
Low power mode is selected on the control panel.The control panel power switch (soft switch) is on.
-Sleep Mode
In sleep mode, only the +3.3-V all-night (3.3 VB) power supply is powered.
The CPU on the main controller PCB stops the programs, thereby saving power (the program is stopped).
This mode is used only when the machine is used as a printer equipped with a network print option/PDL print option.
The control panel power switch (soft switch) is off.Standby mode has continued for a specific period of time (selected in user mode).
The control panel power switch (soft switch) is off.Low power mode has continued for a specific period of time (selected in user mode).

The control panel power switch (soft switch) is on.(Electrically, the control panel is off as in standby mode.)

-Off Mode
In off mode, a minimum number of logic circuits on the main controller PCB are left powered, and all others including the CPU (+3.3 V) all night power supply are tuned off.
This mode is used only when the copier is used on its own (i.e., without network print option/ PDL print option).

The control panel power switch (soft switch) is off. Standby mode has continued for a specific period of time (selected in user mode).

The control panel power switch (soft switch) is off.Low power mode has continued for a specific period of time (selected in user mode).


In off mode, an auto return to standby mode by means of an external command is not possible.
To turn on standby mode, the control panel power switch (soft switch) or the main power switch must be turned off and then on.
The return operation is exactly the same as when the machine is turned on.

Power Off Mode
The machine is in power off mode when its main power switch remains off.
To return from power off mode, the main power switch must be turned on, thereby automatically returning the machine to standby mode.

[Ron314]

Re: ir5020 won't shut off

WOW! I still have to say that without a doubt you are the most thorough dude on the internet teckat.

Thanks, I'll work with what we have here. Ron