[Misc] Canon ir1022if network issue

[Guest]

I have a Canon ir1022if that responds very weird on LAN connection. When I access Remote UI interface, I'm able to browse only few of the options in the menu. I managed to configure it to send documents on email but every time I access again the Remote UI web interface, after few clicks gradually the page is not responding any more. First, some embeded images are not displayed and then the page turns unresponsive.
The browser displays this message:

Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

I'm able to access again the web interface after I turn off/on the equipment, but only for few clicks more.
As long as the send conf are done, I can send scanned emails but I cannot access the interface.
The panel is working fine, being able to do all the configurations from there, but it is almost impossible to enter many email adresses using it.
I need to setup almost 100 email addresses but i managed to set only 2 of them.
Is there anything that i can do to make it functional again?
Thanks

[bipc]

Re: Canon ir1022if network issue

wich version of firmware do you have in it? ever tried full reset by service mode? brand new in 1st customer? reused from another customer? first of all i would update the firmware, i've had alot of those with weird problems solved by simply updating, the early firmwares were very buggy, you will need SST the newest you can get your hands on and just flash it twice, had a couple of those that the first flash didn't fully correct the problem but the second did, hope it helps

[teckat]

Re: Canon ir1022if network issue

Check to make sure that the interface connectors within the device are fully seated, particularly the purple wiring harness that connects the LAN (ethernet) BOARD to the main board.

[teckat]

Re: Canon ir1022if network issue

I have a Canon ir1022if that responds very weird on LAN connection. When I access Remote UI interface, I'm able to browse only few of the options in the menu. I managed to configure it to send documents on email but every time I access again the Remote UI web interface, after few clicks gradually the page is not responding any more. First, some embeded images are not displayed and then the page turns unresponsive.
The browser displays this message:

Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

I'm able to access again the web interface after I turn off/on the equipment, but only for few clicks more.
As long as the send conf are done, I can send scanned emails but I cannot access the interface.
The panel is working fine, being able to do all the configurations from there, but it is almost impossible to enter many email adresses using it.
I need to setup almost 100 email addresses but i managed to set only 2 of them.
Is there anything that i can do to make it functional again?
Thanks

=========================

Error 324 (net::ERR_EMPTY_RESPONSE) has been around a long time (Browser Issue)
The server closed the connection without sending any data

what browser are u using ?Chrome ? has that repeated issue

[f1624982@rmqkr.net]

Re: Canon ir1022if network issue

I'm very happy to see so many solutions in such a short time. We have this Canon device for a long time, around 2007 aquisition, but it has been used mainly as a copier, with less than 25.000 copies so far.
1. I have checked the connection of the purple cable and everything is fine there.
2. I have also used many internet browsers and the result was the same, only the message was different. My main workstation is a linux box (Mint 14 if this is relevant, Firefox and Chrome), but I have tried also on a Windows 8 workstation and the same thing happens.
3. I did a factory reset accessing service mode but there was no improvement after that.
4. Regarding the fw reflash solution, there are some things that I need to understand first:
- do I need to use a certain version of SST?
- where are stored the fw binaries used for reflashing?
- what kind of connection do I need for fw reflash (USB, else)?
I already tried to flash using SSTv201E but I didn't succeed to do this because I couldn't connect to the device using this software.
I know that this is a paid software, but ... is there any possibility to find a greater version of SST, if this is necessary.

Thanks alot

[teckat]

Re: Canon ir1022if network issue

When using the SST, select "#DOWNLOAD" in the service mode to place the main unit in the download mode.

When updating the version of Boot (boot program) and System (main controller) at the same time, make sure to first update Boot.
If you start by updating System,the unit may not start up

iR1018 / iR1018J / / iR1022A / iR1022F / iR1022i / iR1022iF /
boot.JPG

Upgrade procedures
<Without options>
1. Overwrite BOOT.
2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
(Download mode starts.)
3. Overwrite SYSTEM.
<With OPT16MB>
1. Overwrite BOOT.
2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
(Download mode starts.)
3. Overwrite OPT16.
4. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
(Download mode starts.)
5. Overwrite SYSTEM.
<With OPT32MB>
1. Overwrite BOOT.
2. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
(Download mode starts.)
3. Overwrite OPT32.
4. Check that "OK" appears on the touch panel display. Then, turn off and on the power manually.
(Download mode starts.)
5. Overwrite SYSTEM.

[f1624982@rmqkr.net]

Re: Canon ir1022if network issue

This equip will reside on a private LAN (no internet access), indeed because of the security constraints.
I couldn't apply all the steps you listed above because I don't have all the tools I need. I have a SST ver 201 but I think that this is not sufficient. This app is not recognizing the equipment, although is well installed, using usb connection.
I have also noticed that big scanned documents (2-3 MB) are sent very slow on the network (using email function).
It is well configured for this function, being able to receive scanned documents.
The problem is still when I try to make any changes using RUI. Few clicks and then gone.
I have changed patch cords, switches, reset it several times according to the service manual for this series (1018/1019/1022/1023), but no luck.

[bipc]

[Simons]

Re: Canon ir1022if network issue

PING IT


GO TO CMD PROMPT



type

PING xxx.xxx.xxx.xxx -t after the ip address hit the space key......then a dash - then small t very important. Look at the responses , if they are long or some time out. you have a network problem.

[Canuck]

Re: Canon ir1022if network issue

Hook up a laptop with a crossover cable and try it. Get the network out of the equation. If all is well,then........tell their IT to sort it out

[bipc]

Re: Canon ir1022if network issue

Hook up a laptop with a crossover cable and try it. Get the network out of the equation. If all is well,then........tell their IT to sort it out

definitely try this first

[nooy]

Re: Canon ir1022if network issue

I have a Canon ir1022if that responds very weird on LAN connection. When I access Remote UI interface, I'm able to browse only few of the options in the menu. I managed to configure it to send documents on email but every time I access again the Remote UI web interface, after few clicks gradually the page is not responding any more. First, some embeded images are not displayed and then the page turns unresponsive.
The browser displays this message:

Error 324 (net::ERR_EMPTY_RESPONSE): The server closed the connection without sending any data.

I'm able to access again the web interface after I turn off/on the equipment, but only for few clicks more.
As long as the send conf are done, I can send scanned emails but I cannot access the interface.
The panel is working fine, being able to do all the configurations from there, but it is almost impossible to enter many email adresses using it.
I need to setup almost 100 email addresses but i managed to set only 2 of them.
Is there anything that i can do to make it functional again?
Thanks

Hi f1624982@rmqkr.net,

Find a solution to the problem?
I also have a same problem.

Br, N

[Simons]

Re: Canon ir1022if network issue

You are lucky today.

Here is a known issue. If you install for example a Postscript kit in a machine that has been in service you can have network problems or not be able to print. Or if you reload system software you may see problems.


Solution. Update the machine. back up things if you need to. Perform a CLEAR ALL . This will cause the machine to need to be reinitialized. You will select your region, it will reboot then you will select language then it will reboot. continue setup. This lets the machine take FULL EFFECT of the updated software. Your network issues will disappear. Those issues can include wierd ping behavior too. No discovery behind a router but communicate with crossover. So finally in this case, the laptop is NOT the for sure rule out of machine problems. This is the only series I know that this is true. 1030if too. Plus the 1030if ssw is a .exe file that you run on a PC via USB. The SST tool is not used to update these machines.

[nooy]

Re: Canon ir1022if network issue

You are lucky today.

Here is a known issue. If you install for example a Postscript kit in a machine that has been in service you can have network problems or not be able to print. Or if you reload system software you may see problems.


Solution. Update the machine. back up things if you need to. Perform a CLEAR ALL . This will cause the machine to need to be reinitialized. You will select your region, it will reboot then you will select language then it will reboot. continue setup. This lets the machine take FULL EFFECT of the updated software. Your network issues will disappear. Those issues can include wierd ping behavior too. No discovery behind a router but communicate with crossover. So finally in this case, the laptop is NOT the for sure rule out of machine problems. This is the only series I know that this is true. 1030if too. Plus the 1030if ssw is a .exe file that you run on a PC via USB. The SST tool is not used to update these machines.

Hi,

Thank You all!
I try to test.

Br, N

[Canuck]

Re: Canon ir1022if network issue

A CLEAR ALL is usually the 2nd step before having to dig in. I would think its already been done. I have had to do MMI clears on machines that were operating on a different network previously,especially if different network type(class A,B,etc)