IPF6100 Please help :<

[Guest]

Hey Peeps.

I have this IPF6100.

Turned it on and its stuck on 'close upper cover'
I have swapped out the sensor with another to see if it that at fault but stays the same.
I removed a head and entered service mode but still stuck on 'close upper cover'
I can access how much ink is left when i try to enter service mode but thats about it.

I tried to do a firmware up date with the L Printer Tool. But it says error on printer status, when i try to transfer the firmware it just comes up with error after a few mins.

anyone know of a work around?
Some way of tricking the PCB to think the Cover is closed?

Like i said, the sensor is ok, just wondering about the wiring?

I am at whits end, bought the machine in 2009 and barely used it!

Really hope someone can help!

Cheers in advance!

Tom

[JustManuals]

Re: IPF6100 Please help :&lt;

This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


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Paul@justmanuals.com

[teckat]

Re: IPF6100 Please help :&lt;

Hey Peeps.

I have this IPF6100.

Turned it on and its stuck on 'close upper cover'
I have swapped out the sensor with another to see if it that at fault but stays the same.
I removed a head and entered service mode but still stuck on 'close upper cover'
I can access how much ink is left when i try to enter service mode but thats about it.

I tried to do a firmware up date with the L Printer Tool. But it says error on printer status, when i try to transfer the firmware it just comes up with error after a few mins.

anyone know of a work around?
Some way of tricking the PCB to think the Cover is closed?

Like i said, the sensor is ok, just wondering about the wiring?

I am at whits end, bought the machine in 2009 and barely used it!

Really hope someone can help!

Cheers in advance!

Tom

====================='

on Main controller PCB
check J3911 voltage supply

(Top cover sensor / Ink tank cover switch / Cutter HP sensor)
Pin
Number/
-------Signal name = IN/OUT = Function
1/ TANK_COVER_SW = IN =Ink tank cover switch output signal
2/ GND - GND
3/ SNS_3V_1 = OUT = Power supply (+3.3V)
4/ GND = - = GND
5/ TOP_COVER_SNS = IN = Top cover sensor output signal
6/ SNS_3V_1 = OUT = Power supply (+3.3V)
7/ GND = - = GND
8/ CUTTER_L_SNS = IN = Cutter HP sensor signal


on Power Supply
Check voltage----
Pin/
3/ VH - OUT - Power supply (+21.5V)
4/ GND - GND

5/ VH -OUT- Power supply (+21.5V)
6/ GND - GND

7/ RGV20(VCC)- OUT- Power supply (+21.5V)
8/ GND - GND

9/ VM- OUT- Power supply (+26V)
10/ GND - GND

11/ VM- OUT- Power supply (+26V)
12/ GND - GND

[tommyp84]

Re: IPF6100 Please help :&lt;

Wow! very detailed pin-out information there! thanks!
Just need to figure out there on the board these pins actually are now lol!

[tommyp84]

Re: IPF6100 Please help :&lt;

====================='

on Main controller PCB
check J3911 voltage supply

(Top cover sensor / Ink tank cover switch / Cutter HP sensor)
Pin
Number/
-------Signal name = IN/OUT = Function
1/ TANK_COVER_SW = IN =Ink tank cover switch output signal
2/ GND - GND
3/ SNS_3V_1 = OUT = Power supply (+3.3V)
4/ GND = - = GND
5/ TOP_COVER_SNS = IN = Top cover sensor output signal
6/ SNS_3V_1 = OUT = Power supply (+3.3V)
7/ GND = - = GND
8/ CUTTER_L_SNS = IN = Cutter HP sensor signal


on Power Supply
Check voltage----
Pin/
3/ VH - OUT - Power supply (+21.5V)
4/ GND - GND

5/ VH -OUT- Power supply (+21.5V)
6/ GND - GND

7/ RGV20(VCC)- OUT- Power supply (+21.5V)
8/ GND - GND

9/ VM- OUT- Power supply (+26V)
10/ GND - GND

11/ VM- OUT- Power supply (+26V)
12/ GND - GND

I will probably look at the obviouse (to me) first, The plug that goes to the upper cover sensor......Looking from the top behind the plug, which pin is which and what should i expect from each pin?
Sorry if its in the above, couldnt see it....

Cheers!

Cheers!

[teckat]

Re: IPF6100 Please help :&lt;

main pcb.JPG

ps.JPG

MAIN PCB2.JPG

[tommyp84]

Re: IPF6100 Please help :&lt;

Thanks so much! you really are a fountain of knowledge!

[onlyinnewfoundland]

Re: IPF6100 Please help :&lt;

If you're looking at the main controller, check as many fuses as you can find. I had a problem very similar to this recently on an 8400 (new model). Ended up being a MC.

[tommyp84]

Re: IPF6100 Please help :&lt;

If you're looking at the main controller, check as many fuses as you can find. I had a problem very similar to this recently on an 8400 (new model). Ended up being a MC.

Are there fuses on the main board?
I found a big glass one on the main power board.
Do you think fitting a new MC would cure a 'close upper cover' fault?

Havnt been through the board yet checking for power. I will say one thing that i noticed, when you flick the switch up and down for the ink cover, the display kind of fades in and out indicating that there is power going to that switch out of the plug which is also used for the upper cover switch....

I was thinking a fuse as these do tend to go and people doint replace them but just dont know where on the board they might be (or even what the tiny ones look like)! lol.

I can hear the ink drying in the heads as i speak its taking so long for me to sort this!

T

[onlyinnewfoundland]

Re: IPF6100 Please help :&lt;

There are a lot of surface mount fuses that are very tiny. You can measure them with a meter though for continuity. Anything on the board that has the component name starting with "FU" (ex. FU2605) typically denotes a fuse.

[tommyp84]

Re: IPF6100 Please help :&lt;

OK,so The Plot THICNKENS! lol

I hooned around with some wires, probed a few pins, plugged in and out some plugs and have now got shot of the Close upper cover error!!!!

But...........

start the machine normally and it comes up with Multi sensor error turn off and wait a while, do that, no change.

Start her up in service mode, get to putting some paper in then it says....no R Printhead installed! WHAT!!!
So removed the multi sensor (the thing with the LEDS?) all clean. made sure printhead was in and locked down, which it is.

What is going on!! lol

T

[bipc]

Re: IPF6100 Please help :&lt;

Thanks so much! you really are a fountain of knowledge!

a great help as he usually is try to recheck and reconnect all the connectors to the boards, once you removed some to test pin outs you probably have one that is not well seated

[teckat]

Re: IPF6100 Please help :&lt;

OK,so The Plot THICNKENS! lol

I hooned around with some wires, probed a few pins, plugged in and out some plugs and have now got shot of the Close upper cover error!!!!

But...........

start the machine normally and it comes up with Multi sensor error turn off and wait a while, do that, no change.

Start her up in service mode, get to putting some paper in then it says....no R Printhead installed! WHAT!!!
So removed the multi sensor (the thing with the LEDS?) all clean. made sure printhead was in and locked down, which it is.

What is going on!! lol

T

=======================================
Multi sensor error ??????????

did u watch when or if u removed flexible ribbon cables locations--carriage PCB and main controller PCB are connected with a flexible cable.
The flexible cable connectors are provided with a locking mechanism. When disconnecting or reconnecting
the flexible cable, be sure to release the lock. Otherwise, the flexible cable can damage, resulting in malfunction.
this is an image from
iPF8000 / 8000S/ 8100 / 8300 / 9000 / 9100 series----------------------image was taken from the back of the machine. The left of the image is towards the carriage home position. So you must stand at the back of the machine looking over the carriage relay PCB to be oriented like the image. All of the cables that go to the main controller have the blue writing facing the right. All of the cables that go to the print head have the blue writing facing the rear of the machine.

cable.JPG

NOTES:
What Every Tech Should Know

• Be prepared, include the L-Printer Service Tool v1.60, Print Driver and File Update Tool (FUT)and Media Info File (MIF).
• Before your visit, make a mental game plan. Do any of the following relate to your issue?
• Have you referenced Tech Pubs, KnowledgeBase Articles, Guides or the “Grid” for the help on the issue?
• The “OffLine” KnowledgeBase is downloadable and now available from e-Support.
• Familiarize yourself with procedures using the many videos available on the e-Support.
• What Error Codes and Warnings have happened in the recent past, reference to Status and Service Prints?
• Use of power-strips or extension cords is Strongly Not Recommended.
• A Canon DSS is limited to accepting calls concerning their current or past “Escalated” tickets ONLY.
• A Canon DSS cannot order parts/supplies, and because of several reasons, may not carry a tool-kit.
• Once a ticket is escalated, the Canon DSS will be involved until the issue is “Resolved”!
• Letter “a” at the end of the Print Head Lot # indicates in warranty as far as dot count, not days in service.
• For Error codes in the 4xxx range, clear by booting into Service Mode, then rebooting in User Mode.
• Does the customer have enough supplies on hand to finish the repair? (Ink, Maintenance Cartridges, etc.)
• Have you performed troubleshooting and proper adjustments before replacing parts?
• The returning of parts is NOT the Customers’ responsibility, it’s ours.

Observations – Stop, Look, Listen

• Unusual noises, smells or leaks?
• Wall Outlet: 115vac, and < .5 Vac between Neutral and Ground, check plug for “pitting”.
• Is Firmware up to date? Use L-Printer Tool to update the iPF and to obtain Status/ Service reports.
• Is there any air in the ink tubes? All of, half of, one, etc. Used to eliminate possibilities.
• NOZZLE 1 print out in Service Mode OK? (Resemble tiny Rectangles)
• NOZZLE PRINT print out in User Mode OK? (Resemble tiny Squares)
• Head Management Sensor funnel is cleaned of debris.
• Linear Encoder mounted correctly, damaged, or dirty or protective film attached? Use water to clean.
• Purge Unit has smooth movement and absorber pads are mounted correctly.
• It is very rare to have the Head Management go bad, do GAP CALIB and NOZZLE CHK first, check Nozzle Print for misfires.
• MultiSensor Reference Pads (left-end of platen) should be “spotless”.
• Carriage Rail should be clean and with NO lubricant on it. Bushings can be replaced separately on some models.
• Check Rail Cleaner for contamination and replace if soiled. Supply item, may come with Maintenance Cartridge)
• Ink Joint at Carriage, linkage motion and proper fit. Test for air leak.
• Inspect and Reseat the Flex Cables at Main Board and Carriage. Check for damaged or bent ribbons.

Adjustments

• GAP CALIB, NOZZLE CHK POS, OPTICAL AXIS, LF TUNING, CR REG and CR COG adjustments done as needed?
• Photo-Glossy media is needed for performing OPTICAL AXIS, LF TUNING and CR REG adjustments.
• Multi-Sensor should be ok if red/green LED’s are firing under the Carriage Unit.

Reminders

• After board replacement procedure, you must reboot into Service Mode then reboot to clear the error.
• Do not replace Print Head if NOZZLE PRINT is OK.
• Use the Service Manual or “Troubleshooting Guide” if clarification is needed.
• View and Save Status/ Service reports as .txt files for problem indications and include with your report.
• Remember to reset the appropriate counter after replacing components.
• Please confirm parts delivery before arriving at the customers’ location.
• Limit cell-phone usage while inside customers’ location.
• The above may be needed to be confirmed before the Canon DSS can initiate travel plans.

[tommyp84]

Re: IPF6100 Please help :&lt;

=======================================
Multi sensor error ??????????

did u watch when or if u removed flexible ribbon cables locations--carriage PCB and main controller PCB are connected with a flexible cable.
The flexible cable connectors are provided with a locking mechanism. When disconnecting or reconnecting
the flexible cable, be sure to release the lock. Otherwise, the flexible cable can damage, resulting in malfunction.
this is an image from
iPF8000 / 8000S/ 8100 / 8300 / 9000 / 9100 series----------------------image was taken from the back of the machine. The left of the image is towards the carriage home position. So you must stand at the back of the machine looking over the carriage relay PCB to be oriented like the image. All of the cables that go to the main controller have the blue writing facing the right. All of the cables that go to the print head have the blue writing facing the rear of the machine.

[ATTACH=CONFIG]21766[/ATTACH]

NOTES:
What Every Tech Should Know

• Be prepared, include the L-Printer Service Tool v1.60, Print Driver and File Update Tool (FUT)and Media Info File (MIF).
• Before your visit, make a mental game plan. Do any of the following relate to your issue?
• Familiarize yourself with procedures using the many videos available on the e-Support.
• What Error Codes and Warnings have happened in the recent past, reference to Status and Service Prints?
• Use of power-strips or extension cords is Strongly Not Recommended.
• A Canon DSS cannot order parts/supplies, and because of several reasons, may not carry a tool-kit.
• For Error codes in the 4xxx range, clear by booting into Service Mode, then rebooting in User Mode.
• Does the customer have enough supplies on hand to finish the repair? (Ink, Maintenance Cartridges, etc.)
• Have you performed troubleshooting and proper adjustments before replacing parts?

• Unusual noises, smells or leaks?
• Is Firmware up to date? Use L-Printer Tool to update the iPF and to obtain Status/ Service reports.
• Is there any air in the ink tubes? All of, half of, one, etc. Used to eliminate possibilities.
• NOZZLE 1 print out in Service Mode OK? (Resemble tiny Rectangles)
• NOZZLE PRINT print out in User Mode OK? (Resemble tiny Squares)
• Head Management Sensor funnel is cleaned of debris.
• Linear Encoder mounted correctly, damaged, or dirty or protective film attached? Use water to clean.
• Purge Unit has smooth movement and absorber pads are mounted correctly.
• It is very rare to have the Head Management go bad, do GAP CALIB and NOZZLE CHK first, check Nozzle Print for misfires.
• Carriage Rail should be clean and with NO lubricant on it. Bushings can be replaced separately on some models.
• Check Rail Cleaner for contamination and replace if soiled. Supply item, may come with Maintenance Cartridge)
• Ink Joint at Carriage, linkage motion and proper fit. Test for air leak.
• Inspect and Reseat the Flex Cables at Main Board and Carriage. Check for damaged or bent ribbons.

Adjustments

• GAP CALIB, NOZZLE CHK POS, OPTICAL AXIS, LF TUNING, CR REG and CR COG adjustments done as needed?
• Photo-Glossy media is needed for performing OPTICAL AXIS, LF TUNING and CR REG adjustments.

Reminders

• After board replacement procedure, you must reboot into Service Mode then reboot to clear the error.
• Do not replace Print Head if NOZZLE PRINT is OK.
• View and Save Status/ Service reports as .txt files for problem indications and include with your report.
• Remember to reset the appropriate counter after replacing components.
• The above may be needed to be confirmed before the Canon DSS can initiate travel plans.

Ok,,,, gobsmacked! lol

I didnt remove anything from the carriage so i cant see a problem up there.
When ever i finish loading paper (and i see the LEDS dancing to check the media) i get the No R Print head and cant go any further, just turn off.

When i reboot into 'normal' mode i get Multi Sensor error switch off and wait. and cant get any further than that
Would it maybe be because i have barely any ink in the lines and its not seeing ink in the head? or am i going too far?
I have new ink sets but really worried about opening the packs incase it doesnt cure the issue.

Is there a way to erase fault code data at all? just wondering if i have faults in there it may also cause issues?

(i just started a new job, my new employers were going to buy the printer off me for couple hundred but they bought 12 new inks so they can see it works, which i was sure it was going too! awkward is not the word atm lol)

Tom

Sorry if i repeated myself!