First I will say I'm a noob on these canon machines. Still have some training to do.
Copier will not boot. When powering main switch on it will show a progress bar approx. 20%. Then it will just go to black screen with the error code saying power off with main switch. No canon logo comes up. I reseated/cleaned contacts of memory modules in both main board 1 & 2 no good.
I look up in manual and knowledge base. Mainly show that board 2 does not make connection with board 1. Knowledge base in different articles mentions board 1 or 2, memory, or even the hard drive to replace.
We have one tech that is our canon guy that everyone goes to for help. In the end he suggested I replace the hard drive which I ordered next day air. He said to let him know that I would need to load some software or something from a usb drive. I'm assuming maybe firmware I am trying to learn as much as I can on my own to be best prepared.
I did find on canon site "system software package v21.03.05" for usb drive. Looks like firmware and I'm thinking that is what I need after replacing the hard drive. I have looked thru all the manuals and I can't really find any specific instructions to replacing the hard drive. Not really sure what is going to happen after I replace it and how do I load firmware with a usb drive. I notice there is a download mode I can access by powering on after holding 2 & 8 buttons. Do I load firmware with a usb drive this way?
What do you canon guys think? Do you think going hard drive was a good idea?
BTW I have full canon web support access and all manuals available to me so no need to try and sell me manuals. Just trying to cram as much info into my brain and figure out places to start.
Copier will not boot. When powering main switch on it will show a progress bar approx. 20%. Then it will just go to black screen with the error code saying power off with main switch. No canon logo comes up. I reseated/cleaned contacts of memory modules in both main board 1 & 2 no good.
I look up in manual and knowledge base. Mainly show that board 2 does not make connection with board 1. Knowledge base in different articles mentions board 1 or 2, memory, or even the hard drive to replace.
We have one tech that is our canon guy that everyone goes to for help. In the end he suggested I replace the hard drive which I ordered next day air. He said to let him know that I would need to load some software or something from a usb drive. I'm assuming maybe firmware I am trying to learn as much as I can on my own to be best prepared.
I did find on canon site "system software package v21.03.05" for usb drive. Looks like firmware and I'm thinking that is what I need after replacing the hard drive. I have looked thru all the manuals and I can't really find any specific instructions to replacing the hard drive. Not really sure what is going to happen after I replace it and how do I load firmware with a usb drive. I notice there is a download mode I can access by powering on after holding 2 & 8 buttons. Do I load firmware with a usb drive this way?
What do you canon guys think? Do you think going hard drive was a good idea?
BTW I have full canon web support access and all manuals available to me so no need to try and sell me manuals. Just trying to cram as much info into my brain and figure out places to start.
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