Error on ir3225

[campy]

I am getting an error message "the default key is corrupted or invalid" on my screen. The main controller was removed and put in another copier because it had no screen and then I sent out the defective main controller for repair and now the message. I am pretty sure it is the license key it is referring to. Both main controllers have universal send and am wondering if it is now disabled on both copiers. What do I need to do for this error? Do I exchange the boards back to their respective copiers?
Thanks in advance for your help.

[northernlife]

Re: Error on ir3225

Solution :
How to clear out the message Default Key is Corrupt
1. Enter service mode * 2 8 * > * 2, for level 2
2. Copier > Function > Clear > highlight CA Key - press OK.
3. Power copier off, then back on - Default Key is Corrupt message should clear.

IMPORTANT NOTES:

[campy]

Re: Error on ir3225

If I exchange the main contollers back to their original copiers will the information stored be recognized?

[northernlife]

Re: Error on ir3225

I can't speak for sure. You can just do the key clear and you'll be off and running

[campy]

Re: Error on ir3225

I can't speak for sure. You can just do the key clear and you'll be off and running

Yes I understand that. As a matter of fact I think I did that when I initially swapped the bords several months ago. At that time they had not set it up for scanning yet. What I am unsure of if both copiers will still have the universal send available with the mismatched controller.
Thanks

[northernlife]

Re: Error on ir3225

3225 comes with bnw send but colour is a kit. You may need to do a license transfer in order to get the license from one serial number to another.

[campy]

Re: Error on ir3225

That's what I was afraid of. I am no longer a authorized dealer and we cannot access support anymore.

[teckat]

Re: Error on ir3225

That's what I was afraid of. I am no longer a authorized dealer and we cannot access support anymore.

------------------------------
on this series---U or the CUSTOMER SHOULD HAVE A RECORD of all & any License Key numbers--that were used for
Registration // I always store them on customers PC/ + KEEP a paper record / + keep record on my memory stick-



Replacing the Main Controller

Before Starting the Work (backing up the data)
If possible, perform the following:
- Using the SST, download the data stored in the RAM of the main
controller.
- Print out the user mode/service mode data.
1) When replacing the main controller PCB, transfer the following parts from the old PCB to the new PCB.
For the replacement procedure, see the description in Dis-Assembly/Assembly.
[1] HDD
[2] Image memory (SDRAM)
[3] Memory PCB
[4] Plate

2) Turn on the power supply. If backing up the SRAM data on the old PCB is completed (downloading using SST is successful), upload the SRAM
data.
3) Execute the following item in service mode;
COPIER > FUNCTION > CLEAR > CA-KEY (level 2)
4) Turn off/on the power supply.


Execution of the following may delete the keys/certificates used for encrypted communications and the CA certificates used for authentication of external server certificates:
- replacement of the HDD
- replacement of the main controller PCB/initialization of the RAM
If a key/certificate for encrypted communications has been deleted, the control panel screen will indicate a message to the effect that the key has been corrupted: however, the key/certificate/CA certificate installed at time of shipment from the factory may be brought back by executing the following: COPIER>FUNCTION>CLEAR>CA-KEY.
If doing so has failed, use the SST to install the key/certificate/CA certificate, and execute CA-KEY once again.


Points to Note When Executing Service Mode Item CA-KEY
If the user has generated/added a key/certificate/CA certificate on his/her own, executing CA-KEY will also delete these files.
Inform the user of this, and ask him/her to re-install them as necessary after the execution of
CA-KEY.

[campy]

Re: Error on ir3225

------------------------------
on this series---U or the CUSTOMER SHOULD HAVE A RECORD of all & any License Key numbers--that were used for
Registration // I always store them on customers PC/ + KEEP a paper record / + keep record on my memory stick-



Replacing the Main Controller

Before Starting the Work (backing up the data)
If possible, perform the following:
- Using the SST, download the data stored in the RAM of the main
controller.
- Print out the user mode/service mode data.
1) When replacing the main controller PCB, transfer the following parts from the old PCB to the new PCB.
For the replacement procedure, see the description in Dis-Assembly/Assembly.
[1] HDD
[2] Image memory (SDRAM)
[3] Memory PCB
[4] Plate

2) Turn on the power supply. If backing up the SRAM data on the old PCB is completed (downloading using SST is successful), upload the SRAM
data.
3) Execute the following item in service mode;
COPIER > FUNCTION > CLEAR > CA-KEY (level 2)
4) Turn off/on the power supply.


Execution of the following may delete the keys/certificates used for encrypted communications and the CA certificates used for authentication of external server certificates:
- replacement of the HDD
- replacement of the main controller PCB/initialization of the RAM
If a key/certificate for encrypted communications has been deleted, the control panel screen will indicate a message to the effect that the key has been corrupted: however, the key/certificate/CA certificate installed at time of shipment from the factory may be brought back by executing the following: COPIER>FUNCTION>CLEAR>CA-KEY.
If doing so has failed, use the SST to install the key/certificate/CA certificate, and execute CA-KEY once again.


Points to Note When Executing Service Mode Item CA-KEY
If the user has generated/added a key/certificate/CA certificate on his/her own, executing CA-KEY will also delete these files.
Inform the user of this, and ask him/her to re-install them as necessary after the execution of
CA-KEY.

These copiers were purchased from a wholesaler for resale.

If I sawpped back the boards will the information be correct?