Canon IR3245 Processing data

[HELIO240]

Hey Folks,

Somebody can help me, I have a canon IR3245 that when receiving a print command, turn on the light processing data and printing does not come out, the machine hangs and need to restart it. It happens intermittently and flashing and using different PCs to print. I'm using kit pcl / ps printer driver. I've changed the HD and reinstalled the system of the machine. Any idea what might be the problem.
Thanks

[Iommanxman]

Re: Canon IR3245 Processing data

Sounds like a driver issue to me. Have you tried printing from different PC's (if the driver is installed on the server install it locally on a few PC's to test). If you experience the same issue from all PC's then try using a different driver. Also is it a particular application you are experiencing the issue from? Try narrowing the scope down of all the variables this might help point you in the right direction when troubleshooting. If you plug your laptop into the machine using a crossover cable are you able to reproduce the problem?

Hope this helps start you off

[northernlife]

Re: Canon IR3245 Processing data

UFRII driver, try it love it, you'll never even consider PCL/PS after the fact. That and all canon's come standard with it and NOT PCL/PS unless you've got a PS/PCL print kit.

[HELIO240]

Re: Canon IR3245 Processing data

Hello gentlemen! I still need help.
Machine is "processing and does not print, you must turn off the machine on / off switch and on again. Has anyone got this defect?
Procedure already done:
Formatted HD and reinstalled the system, not solved.
Tested PCL, UFR, OS xp,server 2008, win 7 ,win 8,PCB main controller , Pc differents ,Lap tops and not solved.
RAW port, LPR, LPR 2 canon, not solved
Clear DCOM, MMI, has not solved
HD check, copier / function / system / HD-check (with check type 0,1,2,3 and 4)
Clear HD partitions, copier / function / system / HD-clear (check with type 0,1,2,3 and 4)
Version used in all these equipment
MN-CONT 46.01
DC-CON 20:01
R-CON 14:01
BOOTROM 03:25

[northernlife]

Re: Canon IR3245 Processing data

even with a straight windows test page with the UFRII driver it shows processing?

[DAG COPIERS & COMPUTERS]

Re: Canon IR3245 Processing data

Could it be the [security] settings in the machine restricting the print jobs?
Try this and see if it helps:
1) Press Additional Functions key > [System settings] > [Restrict printer jobs]
2)Select [on] or [off] > Press [OK]
Details:
[on] = Restricts jobs from printer drivers; jobs can only be stored in user boxes.
[off] = There are no restricted jobs for printer drivers; jobs can be stored in user in boxes and\or can be printed.

NB: You may need to select [off] and then press [OK], then try to send a print job to the machine.

Good Luck.

[northernlife]

Re: Canon IR3245 Processing data

Could it be the [security] settings in the machine restricting the print jobs?
Try this and see if it helps:
1) Press Additional Functions key > [System settings] > [Restrict printer jobs]
2)Select [on] or [off] > Press [OK]
Details:
[on] = Restricts jobs from printer drivers; jobs can only be stored in user boxes.
[off] = There are no restricted jobs for printer drivers; jobs can be stored in user in boxes and\or can be printed.

NB: You may need to select [off] and then press [OK], then try to send a print job to the machine.

Good Luck.

Very true, Department ID can do this sympton as well.

[HELIO240]

Re: Canon IR3245 Processing data

Hello, thanks to everyone who answered my topic so far.
Even with a straight windows test page with the UFRII driver it shows processing?
The defect occurs intermittently with various types of files. Doc,. Pdf, etc.. With the test page also locks the windows, but as said intermittently.
Could it be the [security] settings in the machine restricting the print jobs?
The security is in OFF Print Jobs. The printer is disabled with ID.
I am at least 02 devices in this situation. Folks, I need more tips.

[northernlife]

Re: Canon IR3245 Processing data

Does it log any job under the system monitor? any particular error code?

[spectraindo]

Re: Canon IR3245 Processing data

I have this issue once with an iRAdv C2020, when printing large files its shows receiving-processing......no end.
Ask the authorized service center they said you must replace the MAIN CONTROLLER BOARD, this is silly because the machine has just 2000+ on the meter.
I have try this and it works : DISABLE IMAGE PROCESSING.
On the IR3245 : COPIER > OPTION > BODY > RAW-DATA SET TO 1 (level 2).
Hope it works on the machine, good luck.

[KL568]

Re: Canon IR3245 Processing data

Hi,

What about "Spooler=NO" & " RIP AFTER PRINT" in the machine user setting?

Do note that for PDF, there is also a setting to "Print as image". This would improve the printing processing but this is only for PDF files

[DAG COPIERS & COMPUTERS]

Re: Canon IR3245 Processing data

Hello, thanks to everyone who answered my topic so far.
Even with a straight windows test page with the UFRII driver it shows processing?
The defect occurs intermittently with various types of files. Doc,. Pdf, etc.. With the test page also locks the windows, but as said intermittently.
Could it be the [security] settings in the machine restricting the print jobs?
The security is in OFF Print Jobs. The printer is disabled with ID.
I am at least 02 devices in this situation. Folks, I need more tips.

By 'the defect occurs intermittently', you mean sometimes the device outputs the prints and at times it does not?
You also mean you have two similar devices..iR 3245s , [on the same network?], behaving in exactly the same manner?
If your answer to the two questions above is 'ayeee', then most likely you have a Setup and connectivity issue. I suggest you call in their IT guy and do a 'collabo'. Assuming you are on a TCP\IP network, you could still re-crosscheck that the m\c is connected to the network using the proper cable [a cable swap with a known good working one ] isn't a bad idea to begin with. Check connection to machine for proper contact.
- Confirm that the IP addresses [IPv4 or IPv6, which ever they are using] are properly set up. Were the IP addresses set up using DHCP,BOOTP or RARP? Try Static or fixed addressing .
- As already suggested in earlier posts, install manually the driver on each individual computer connected to the network, rather than entrusting the task to the server.
-If you are printing from Windows 7, from the control panel click open the 'Devices and printer', right click on the defaulted printer icon, then click on 'Printer properties'...NOT 'properties', Select the desired printer as the destination printer. Send a Test page.

[HELIO240]

Re: Canon IR3245 Processing data

hi, I tried this COPIER > OPTION > BODY > RAW-DATA SET TO 1 (level 2) but dont work. Thanks for your tip. I Am still needing of helps.

[HELIO240]

Re: Canon IR3245 Processing data

By 'the defect occurs intermittently', you mean sometimes the device outputs the prints and at times it does not?
You also mean you have two similar devices..iR 3245s , [on the same network?], behaving in exactly the same manner?
If your answer to the two questions above is 'ayeee', then most likely you have a Setup and connectivity issue. I suggest you call in their IT guy and do a 'collabo'. Assuming you are on a TCP\IP network, you could still re-crosscheck that the m\c is connected to the network using the proper cable [a cable swap with a known good working one ] isn't a bad idea to begin with. Check connection to machine for proper contact.
- Confirm that the IP addresses [IPv4 or IPv6, which ever they are using] are properly set up. Were the IP addresses set up using DHCP,BOOTP or RARP? Try Static or fixed addressing .
- As already suggested in earlier posts, install manually the driver on each individual computer connected to the network, rather than entrusting the task to the server.
-If you are printing from Windows 7, from the control panel click open the 'Devices and printer', right click on the defaulted printer icon, then click on 'Printer properties'...NOT 'properties', Select the desired printer as the destination printer. Send a Test page.

The two copies are of the different networks and happens the same problem. The driver was installed in the pcs manually, with static ip in the printer. such as I said the defect occurs intermittently . The canon no have aswers for my questions, I will try change the dc controller. But I like to make sure that. Thanks for your tip. If you got any more I am here. Thanks everybody.

[spectraindo]

Re: Canon IR3245 Processing data

One more tip, try connect a PC using USB cable (use a good cable) and see if that also have errors.
The print processing is on the Main Controler board not the DC controler, if copying is normal then DC Controler is OK.
Try replacing the Memory DIMMS and Hard drive with a known good one.